Crafting a CV that effectively captures your multitasking abilities and customer service expertise can be a significant challenge for any receptionist. Our guide offers tailored advice and actionable steps to help you highlight these pivotal skills, ensuring your application stands out to potential employers.
Learn how to create your next receptionist CV by:
- Applying the simplest CV design, so that recruiters can easily understand your expertise, skills, and professional background;
- Ensuring you stand out with your header, summary or objective statement, and a designated skills section;
- Creating your CV experience section - no matter how much expertise you have;
- Using real life professional CV examples to enhance the structure and outline of your profile.
If you still have no muse to write your professional CV, find some more industry-leading examples.
Resume examples for receptionist
Explore additional receptionist cv samples and guides and see what works for your level of experience or role.
By Experience
Junior Receptionist
- Clarity and Structure - The CV is well-organized and clearly structured, making it easy to read and understand. The use of headings such as "Experience," "Education," and "Skills" allows the reader to quickly navigate through the document. Each job role is followed by easy-to-scan bullet points, which succinctly present key duties and achievements.
- Consistent Career Growth - Ella's career trajectory demonstrates consistent growth within the customer service and leisure industry. Starting as an intern, she advanced to more responsible roles like a Customer Service Assistant and then to a Receptionist, showing continuous development in skills and responsibilities without deviating from her specialized field.
- Enhanced Operational Efficiency - The CV details several instances of how Ella enhanced operational efficiency, such as introducing an electronic scheduling system and streamlining reception processes. These initiatives not only saved time and reduced errors but also significantly improved customer retention and satisfaction, showcasing her practical impact on business operations.
Senior Receptionist
- Content presentation brilliance - Daisy Shaw's CV excels with its structured and concise format. The use of clear headings and bullet points ensures that each section is easy to navigate, allowing potential employers to quickly identify her key qualifications and achievements without needing to delve into lengthy paragraphs.
- Clearly mapped career trajectory - Daisy's progression from Receptionist at Linklaters LLP to Senior Receptionist at Allen & Overy illustrates a robust career trajectory within prestigious legal firms. Each role highlights advancements in responsibility, from team supervision to leading operational improvements, demonstrating consistent career growth and a commitment to professional development.
- Industry-specific technical proficiency - Daisy's adept use of hospitality tools like Condeco showcases her technical depth in integrating modern technology into client services. This proficiency not only enhances client scheduling efficiency but also highlights her ability to leverage industry-specific software to optimize operations, crucial for roles involving high client interaction.
Lead Receptionist
- Clear and Structured Presentation - The CV is presented in a clear, concise manner that allows for easy navigation through sections such as summary, experience, education, and skills. Each section is labeled distinctly, making it simple to locate and understand the candidate's qualifications and career history.
- Proven Leadership and Team Management Skills - Rosie's career progression from Front Desk Coordinator to Senior Receptionist demonstrates a trajectory marked by increasing responsibility, particularly in leadership. Her accomplishments in team management, such as improving service ratings and implementing staff training programs, emphasize her ability to lead and inspire a team effectively.
- Achievements Linked to Business Impact - The documented achievements highlight Rosie's capacity to significantly enhance business operations. Examples include the successful implementation of a digital check-in system that reduced client waiting times and the development of training programs that led to improved client satisfaction, illustrating her impactful contributions to business processes and client service excellence.
Part-Time Receptionist
- Structured Content Presentation - The CV is presented in a well-organized manner, beginning with a concise summary that sets the tone for the rest of the document. Each section is clearly delineated, making it easy for readers to follow Oscar Evans' career trajectory and skills. Bullet points under each experience entry provide clarity and succinctness, focusing on key responsibilities and achievements, which makes the information digestible and straightforward.
- Clear Career Trajectory and Growth - Oscar Evans demonstrates a noticeable career progression in the hospitality industry, moving from a Senior Receptionist to a Lead Receptionist and eventually assuming the role of Front Desk Manager. This growth trajectory reflects a consistent upward trend in his career, indicating a strong work ethic, adaptability, and a track record of taking on increasing responsibility and leadership roles within reputable hotel brands.
- Strong Emphasis on Achievements and Impact - The CV effectively highlights several quantifiable accomplishments, such as a significant 25% increase in guest satisfaction scores and a 30% improvement in check-in efficiency. These achievements underline Oscar Evans' ability to implement changes that positively impact customer service operations and overall business performance, showcasing practical contributions to the organizations he has worked for.
Full-Time Receptionist
- Career Progression and Multidisciplinary Expertise - Oliver Smith's CV showcases a clear career progression, advancing from a Customer Service Executive to a Receptionist, illustrating growth in responsibilities and expertise. Additionally, the experience spans across varied roles in reception, administration, and customer service, demonstrating adaptability and proficiency in different sectors within the corporate services industry.
- Use of Key Performance Indicators and Impactful Achievements - The CV is infused with quantitative achievements that were beneficial to the employers. Key metrics like a 25% increase in client satisfaction, a 30% reduction in response time, and a 15% enhancement in client reviews highlight the significant impact that Oliver has had on operational efficiency and service quality, emphasizing their results-driven approach.
- Blend of Technical and Interpersonal Skills - Oliver's CV effectively balances technical proficiencies such as proficiency in Microsoft Systems, Qube System, and financial coordination with strong interpersonal skills evidenced by achievements in client engagement, event coordination, and brand presence enhancement. This dual skill set signifies a strong capability to handle both back-end operations and client-facing interactions with equal finesse.
Temporary Receptionist
- Content Presentation and Clarity - The CV is structured with clear and concise sections such as experience, education, skills, and achievements, which are easy to navigate and read. Each bullet point within the experiences section provides a specific accomplishment or responsibility, ensuring that the candidate's impact is highlighted effectively without overwhelming details.
- Career Trajectory and Growth - Arthur Davies' career trajectory shows consistent growth and expertise in the field of reception and administrative roles. Starting as an Administrative Assistant and advancing to a Front Desk Manager position demonstrates his ability to take on more responsibility and effect change, evidenced by the efficiency improvements and satisfaction increases at his workplaces.
- Soft Skills and Leadership - The CV highlights Arthur’s leadership capability through training programs for junior staff and improvements in their performance, showcasing his ability to mentor and uplift colleagues. His passion for interior decorating and creating welcoming environments correlates with his role in hospitality and customer service, demonstrating his commitment to enhancing visitor experiences.
Permanent Receptionist
- Career trajectory reflects consistent growth - The CV showcases a clear and progressive career path in healthcare administration. Starting as an Administrative Assistant at BUPA Healthcare, Jack Taylor has swiftly climbed the professional ladder to become a Patient Services Specialist, consistently expanding his responsibilities and expertise, especially with significant experience at the NHS Leeds Clinical Commissioning Group.
- Detailed insight into industry-specific tools - Jack’s familiarity with healthcare-specific software like EMISWeb and Docman is a unique highlight. Mastery in these tools, combined with advanced training, demonstrates his technical depth and capability to enhance healthcare operations, a valuable asset in a technologically driven medical environment.
- Achievements with significant impact on business operations - The CV effectively presents Jack’s accomplishments, emphasizing their impact rather than just the numbers. For instance, the 35% increase in appointment efficiency improved patient flow and satisfaction, and centralizing patient notes enhanced workflow at the NHS Leeds Clinical Commissioning Group. These accomplishments underscore Jack’s ability to deliver tangible improvements in healthcare services.
Receptionist Supervisor
- Content Presentation and Structure - Emily Cox's CV is meticulously structured, presenting a clear and concise overview of her professional experience in the healthcare administration sector. Each section is well-organized and easy to navigate, guiding the reader through her career history, education, and skills with clarity. The use of bullet points in the experience section enhances readability and ensures that key accomplishments and responsibilities are highlighted effectively.
- Career Trajectory and Leadership Growth - The CV showcases Emily’s impressive career trajectory, highlighting her progression from a receptionist to a senior receptionist and team leader within the healthcare industry. Her promotions reflect a consistent upward movement driven by her leadership capabilities and her ability to manage teams successfully. This growth trajectory underscores her dedication and adaptability, qualities essential for leadership roles in customer-focused environments.
- Industry-Specific Tools and Technical Proficiency - A significant feature of Emily’s CV is her technical proficiency, particularly her expertise with the SystmOne software. This skill is crucial in healthcare administration for managing appointments and patient records effectively. Her ability to reduce errors and enhance service delivery through technical means highlights a deep understanding of industry-specific tools, setting her apart as a valuable candidate equipped with the necessary technological proficiencies.
Receptionist Manager
- Effective Structure and Conciseness - The CV is well-organized with clear sections dedicated to professional experience, education, skills, certifications, and achievements. Each segment is concise, providing only the most salient details that highlight Ella Bennett's competencies without overwhelming the reader.
- Career Growth and Leadership Development - Ella's career trajectory illustrates a steady progression in leadership responsibilities. Starting as a Security Operations Coordinator and advancing to roles like Visitor Access Supervisor and Secure Facility Lobby Receptionist Manager, she has demonstrated growth and an adaptive capacity to take on greater challenges in security management.
- Remarkable Achievements and Impact - The CV includes significant achievements that underscore Ella's impact on business processes. Her ability to reduce visitor check-in times by 20% and raise service satisfaction by 30% showcases her knack for process optimization and enhancing customer experience, valuable traits for her industry and role.
Executive Receptionist
- Content presentation with clarity and structure - The CV is well-organized and clearly presented, starting with a professional summary that outlines Sophia's key strengths and experience in a concise manner. Each section is clearly labeled and structured, allowing for easy navigation, and each role includes specific achievements and responsibilities that illuminate her capabilities.
- Career trajectory emphasizing growth and specialization - Sophia's career path demonstrates a clear trajectory from receptionist to administrative assistant, highlighting a progression in responsibilities and specialization within healthcare administration. Her transition from general receptionist duties to roles with more administrative and patient care responsibilities showcases her growth and adaptability in the sector.
- Achievements and their business relevance - The CV highlights several achievements that directly impact business operations, such as streamlining the appointment system and reducing wait times by 20%, implementing electronic filing systems to decrease data retrieval time by 30%, and facilitating communication to enhance patient satisfaction. These accomplishments showcase her ability to implement efficiencies that bring tangible benefits to healthcare facilities.
By Role
Dental Receptionist
- Clear and Structured Presentation - The CV is neatly organized, effectively using headings and bullet points. This clarity ensures that key information is easy to identify, such as job titles, achievements, and core skills, allowing readers to quickly grasp Joshua Patel's professional journey and capabilities.
- Progressive Career Trajectory in Healthcare Reception - Joshua's career exhibits a logical progression with advancements from an Administrative Assistant to Senior Receptionist. This trajectory highlights the accumulation of responsibilities and skills, reflecting his growing expertise in patient care and management within the dental healthcare sector.
- Impact-Driven Achievements with Tangible Results - The CV excels in showcasing Joshua’s achievements by linking them to concrete outcomes. Whether it's the increase in patient satisfaction scores or the reduction in wait times and processing errors, these accomplishments underscore his ability to deliver impactful improvements in patient and operational efficiency.
Hotel Receptionist
- Career trajectory showcasing growth and leadership - Archie Clark's CV illustrates a clear professional advancement from a Guest Service Associate to a Senior Hotel Receptionist. This trajectory demonstrates a steady progression in responsibilities and leadership, highlighting his ability to assume greater challenges and manage teams, evident from his role leading receptionists to improve efficiencies at The Grand Brighton.
- Focus on guest experience excellence with a proven track record - The CV places a strong emphasis on enhancing guest satisfaction through practical methodologies and tools such as reservation management systems. The notable achievement of a 15% increase in guest satisfaction signifies a deep understanding of hospitality standards and the ability to implement impactful changes.
- Diverse skill set tailored to hospitality - The inclusion of both soft skills such as team leadership, communication, problem-solving, and technical proficiency in hospitality software presents a well-rounded profile. Archie's adaptability in handling different aspects of hotel operations, including front desk efficiencies and guest promotions, underlines his versatility and commitment to service excellence.
Corporate Receptionist
- Strong career progression - The CV effectively highlights a clear upward trajectory, moving from roles as a Receptionist to a Senior Receptionist at prestigious firms such as KPMG and Deloitte. This progression underscores growth in responsibility and expertise, positioning the candidate as a seasoned professional in reception management.
- Industry-specific tools and methodologies - The candidate’s experience reflects a deep understanding of industry-specific tools like meeting room coordination systems and AV equipment management. Their ability to reduce scheduling conflicts and improve AV reliability demonstrates technical aptitude crucial to the role.
- Interpersonal and leadership skills - The CV emphasizes critical soft skills, particularly in interpersonal communication and leadership. Training new reception staff and improving visitor satisfaction rates illustrate their ability to foster a collaborative office environment and enhance team performance.
School Receptionist
- Effective Content Structure - The CV is presented with a clear and well-organized structure. It efficiently categorizes relevant information into distinct sections like experience, education, skills, and achievements. This clarity assists in quickly grasping the candidate’s qualifications and makes it easy for employers to identify key attributes at a glance.
- Strong Career Progression - The career trajectory of Edward Mitchell demonstrates a clear path of growth and skill enhancement. Moving from an Administrative Assistant to a Customer Service Coordinator, and now holding a Receptionist position, indicates a progression in responsibility and expertise, showcasing a natural advancement in roles that build upon each other.
- Diverse Skill Application - Edward’s unique blend of skills, such as proficiency in safeguarding in education and visitor management systems, substantiates his specialized capabilities. These elements, combined with his communication and event coordination talents, illustrate his ability to lead critical functions within educational and customer service environments, highlighting industry-specific depth and adaptability.
Veterinary Receptionist
- Clear and Detailed Structure - The CV is well-organized, with distinct sections for each relevant area such as experience, education, skills, and achievements. The structured format ensures clarity and allows a potential employer to quickly find pertinent information, showcasing the candidate's strong organizational skills.
- Progressive Career Growth - Florence's career trajectory demonstrates a clear progression, from starting as a Client Services Assistant and advancing to a Reception Supervisor role. This showcases her increasing responsibility and career growth in the veterinary field, reflecting her ability to step up into leadership roles.
- Impactful Achievements with Business Relevance - The CV highlights Florence's achievements, such as increasing team productivity by 20% and reducing booking errors by 30%. These accomplishments are not only impressive in numbers but also illustrate her significant contributions to business efficiency and client satisfaction in the veterinary sector.
Spa Receptionist
- Effective Content Presentation - The CV is well-organized and easy to navigate, with a clear structure that highlights key information such as experience, skills, and education. This layout helps in understanding the candidate's qualifications quickly and efficiently, making it appealing to potential employers looking for quick insights.
- Solid Career Trajectory - The progression from Sales Associate to Spa Receptionist shows an upward career path with a focus on customer service and guest relations. This indicates a clear direction in seeking roles that leverage interpersonal skills and a dedication to enhancing customer experiences in the luxury service sector.
- Strong Impact through Achievements - Each role within the CV features notable accomplishments with quantifiable results, such as increasing spa service bookings by 35% and achieving a 95% guest satisfaction rating. These metrics demonstrate the relevance and impact of the candidate's contributions, supporting the narrative of someone who can drive success in luxury guest and client relations.
Salon Receptionist
- Comprehensive and Logical Structure - The CV is well-organized, presenting information in a concise and clear manner. Each section, from summary to passions, is logically structured, making it easy for the reader to follow and understand the candidate's journey and qualifications.
- Focused Career Growth and Specialization - Ella Bennett's career trajectory shows a clear focus and specialization in the beauty and hospitality industry. She has grown from a Customer Service Advisor to a Salon Receptionist handling multiple responsibilities, indicating a steady career growth while deepening expertise in client service management within this niche field.
- Achievement-Driven with Customer Impact - The CV emphasizes notable achievements that highlight Ella's impact on business operations. Her implementation of a new scheduling system led to a significant increase in appointment bookings, and her strategies for client outreach at The Belfry Spa elevated client satisfaction and revenue, illustrating her influence on customer engagement and business growth.
Restaurant Receptionist
- Structured and Organized Content Presentation - The CV is meticulously organized, showcasing each section with clarity and structure. This conciseness allows for easy navigation, quickly leading the reader to important aspects like the candidate's experience, education, and skills while maintaining a compelling narrative throughout.
- Progressive Career Trajectory - William Hall's career path demonstrates significant growth and development within the hospitality field. Starting as a Receptionist and advancing to a Guest Services Manager, the trajectory highlights a clear progression in responsibilities and leadership roles, reflecting dedication and continuous personal development.
- Emphasis on Soft Skills and Team Leadership - The CV effectively highlights William's proficiency in soft skills such as team leadership and problem-solving. These attributes are crucial in hospitality and are evidenced by improved staff retention and guest satisfaction, indicating his ability to foster a positive working environment and handle diverse situations effectively.
Structuring your receptionist CV layout: four factors to keep in mind
There are plenty of best practices out there for your CV layout and design. At the end of the day, a clear format and concise CV message should be your top priority. Use your CV design to enhance separate sections, bringing them to the forefront of recruiters' attention. At the same time, you can write content that:
- Follows the reverse chronological order in the experience section by first listing your most recent jobs;
- Incorporates your contact information in the header, but do skip out on the CV photo for roles in the UK;
- Is spotlighted in the most important sections of your CV, e.g. the summary or objective, experience, education, etc. to show just how you meet the job requirements;
- Is no longer than two-pages. Often, the one-page format can be optimal for your receptionist CV.
Before submitting your CV, you may wonder whether to export it in Doc or PDF. With the PDF format, your information and layout stay intact. This is quite useful when your CV is assessed by the Applicant Tracker System (or the ATS) . The ATS is a software that scans your profile for all relevant information and can easily understand latest study on the ATS , which looks at your CV columns, design, and so much more.
PRO TIP
Be mindful of white space; too much can make the CV look sparse, too little can make it look cluttered. Strive for a balance that makes the document easy on the eyes.
The top sections on a receptionist CV
- Professional Summary showcases your career overview and skills.
- Work Experience highlights previous roles and relevant tasks.
- Key Skills section demonstrates your abilities specific to receptionist duties.
- Education & Training outlines qualifications and job-specific learning.
- Personal Attributes section reflects characteristics suited for front desk roles.
What recruiters value on your CV:
- Highlight your communication skills by detailing experiences where you successfully managed information flow, like handling phone calls or email correspondence, as receptionists are the first point of contact.
- Emphasise your organisational abilities, providing examples of managing schedules or coordinating meetings, to show you can maintain order in a bustling front-desk environment.
- Demonstrate your proficiency in using office software and equipment relevant to reception work, such as phone systems, booking software, and databases, since technical adeptness is a key part of the role.
- Showcase any customer service experience with specific outcomes, such as improving customer satisfaction or resolving conflicts, to underscore your ability to handle the diverse queries of visitors and clients.
- Include any additional languages spoken fluently as this can be a significant asset in a receptionist position, especially in businesses with international clients or multicultural work environments.
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Making a good first impression with your receptionist CV header
Your typical CV header consists of Your typical CV header consists of contact details and a headline. Make sure to list your professional phone number, email address, and a link to your professional portfolio (or, alternatively, your LinkedIn profile). When writing your CV headline , ensure it's:
- tailored to the job you're applying for;
- highlights your unique value as a professional;
- concise, yet matches relevant job ad keywords.
You can, for examples, list your current job title or a particular skill as part of your headline. Now, if you decide on including your photo in your CV header, ensure it's a professional one, rather than one from your graduation or night out. You may happen to have plenty more questions on how to make best the use of your CV headline. We'll help you with some real-world examples, below.
Examples of good CV headlines for receptionist:
- Front Desk Coordinator | Expert in Customer Relations | NVQ Level 2 Receptionist | 3 Years' Experience
- Senior Reception Manager | Hospitality & Corporate Sectors | BA in Business Administration | 10+ Years' Expertise
- Junior Receptionist | Enthusiastic about Client Service | Certified Office Administrator | Entry-Level Professional
- Lead Receptionist | Specialising in Medical Practice Management | HIPAA Compliant | 5 Years in Healthcare
- Executive Reception Supervisor | Multilingual Communications | Advanced IT Skills | 7 Years' Progressive Experience
- Head Receptionist | Championing Customer Service Excellence | Hotel & Tourism Management Diploma | 8-Year Industry Veteran
Opting between a receptionist CV summary or objective
Within the top one third of your receptionist CV, you have the opportunity to briefly summarise your best achievements or present your professional goals and dreams. Those two functions are met by either the CV summary or the objective.
- The summary is three-to-five sentences long and should narrate your best successes, while answering key requirements for the role. Select up to three skills which you can feature in your summary. Always aim to present what the actual outcomes were of using your particular skill set. The summary is an excellent choice for more experienced professionals.
- The objective is more focused on showcasing your unique value as a candidate and defining your dreams and ambitions. Think about highlighting how this current opportunity would answer your career vision. Also, about how you could help your potential employers grow. The objective matches the needs of less experienced candidates, who need to prove their skill set and, in particular, their soft skills.
Still not sure about how to write your CV opening statement? Use some best industry examples as inspiration:
CV summaries for a receptionist job:
- With over five years of dedicated experience as a front-facing receptionist within the bustling environment of London's financial sector, I have honed a robust skill set. This includes advanced proficiency in client relationship management, seamless multi-line telephone handling, and delivery of administrative excellence that resulted in a 30% increase in customer service satisfaction scores.
- A seasoned receptionist cum administrative assistant, I bring forth a 7-year tenure of managing high-volume reception areas in top-tier legal firms in Manchester. Expertise includes in-depth knowledge of legal jargon, up-to-date with current data encryption software for client confidentiality, and primary architect of a digital document filing system that enhanced office efficiency by 25%.
- Transitioning from a senior customer service manager role into receptionist duties, I possess over a decade of experience in fostering consumer relationships and generating innovative solutions to complex inquiries. Seeking to utilise my advanced communication toolkit, keen attention to detail, and proactive problem-solving approach to ensure a seamless front desk operation.
- As a former healthcare professional pivoting to reception duties, my expertise lies in patient care coordination and assertive communication tailored to sensitive situations. Armed with a unique understanding of healthcare operations, I aim to apply my 8 years of clinical experience to offering empathetic, effective patron assistance and administrative oversight.
- Eager to embark on a career as a receptionist, my objective is to contribute youthful enthusiasm and a strong willingness to learn and grow. With a comprehensive background in customer service from the retail industry, I aim to translate my skills in client engagement into creating welcoming and supportive client experiences.
- Despite my novice status in reception duties, I am poised to leverage my exceptional organisational skills honed as a recent graduate from the University of Edinburgh's Business Management programme. My commitment is to foster a meticulous and responsive front-office environment, while eagerly acquiring proficiency in diverse administrative systems and protocols.
How to meet job requirements with your receptionist CV experience
We've now reached the essence of your actual CV - your experience section. This is the space where you can list your career roles and on-the-job successes. Many candidates tend to underestimate just how much time and effort they should put into writing this CV section. Your experience shouldn't be a random list of your responsibilities, but instead:
- Match the job description with your skills, values, and accomplishments;
- Start each bullet with a strong action verb, followed up with one key skill and your outcome of applying this skill;
- Spotlight parts of your career history that are relevant to the job you're applying for.
Before we move on, make sure to check out some professional CV experience sections.
Best practices for your CV's work experience section
- Managed a multi-line phone system, efficiently routing calls to the appropriate departments, ensuring minimal wait time for callers.
- Developed a streamlined front-desk protocol for guest registration and visitor badges, enhancing the office security and visitor tracking process.
- Maintained an organised reception area, including magazine subscriptions and informational brochures, creating a welcoming atmosphere for visitors.
- Assisted in scheduling and coordinating both in-house and external meetings, optimising the use of meeting rooms and company resources.
- Handled incoming and outgoing post and deliveries, ensuring accurate distribution and timely dispatch to maintain effective office communication.
- Utilised various software systems for data entry and administrative tasks, improving accuracy and efficiency in record-keeping and appointment scheduling.
- Provided exceptional customer service, promptly addressing inquiries and concerns, resulting in increased client satisfaction and retention.
- Supported administrative staff with document preparation, filing, and photocopying, contributing to the smooth operation of office activities.
- Implemented a feedback system for services at the reception, leading to improved visitor experience and streamlined front-desk operations.
Work Experience
Senior Receptionist
Hilton Hotels & Resorts
03/2016-08/2019
- Managed a multi-line phone system, efficiently directing over 100 calls daily to the appropriate departments, streamlining communication flow.
- Implemented a new digital filing system for client records, improving retrieval time by 25% and significantly enhancing office organization.
- Played a pivotal role in organizing and coordinating office events and meetings, which increased internal staff engagement by 15%.
Work Experience
Front Desk Receptionist
Private Dental Practice
11/2012-02/2016
- Spearheaded a customer feedback initiative that acquired and processed over 500 customer service surveys, leading to a 10% improvement in services offered.
- Facilitated a seamless patient appointment booking system, reducing waiting time from 30 minutes to 10 minutes on average.
- Collaborated closely with the security team to ensure the safety of staff and visitors, contributing to a 20% reduction in security incidents.
Work Experience
Receptionist & Administrative Assistant
Marriott International
07/2009-10/2012
- Introduced a bilingual customer service protocol to cater to our diverse clientele, enhancing customer satisfaction by 30%.
- Managed and reconciled daily cash transactions amounting to approximately £3,000, maintaining meticulous financial records.
- Assisted with the migration to a new CRM software, which led to a more integrated approach in managing client relations and follow-ups.
Work Experience
Hospitality Receptionist
InterContinental Hotels Group
06/2017-07/2021
- Processed an average of 50 room reservations per day via telephone, email, and in-person enquiries, leading to a sustained 90% occupancy rate.
- Enhanced the visitor check-in process using digital solutions, reducing average wait times by 50% during peak check-in hours.
- Coordinated the transition to a paperless environment, cutting office supply costs by £5,000 annually.
Work Experience
Hotel Receptionist
The Ritz-Carlton Hotel Company
05/2013-08/2017
- Devised and executed a streamlined front-desk workflow, ensuring guests' queries were addressed within a 5-minute response window.
- Trained and mentored 4 junior receptionists, enhancing team efficiency and improving guest satisfaction ratings by 20%.
- Conducted thorough monthly audits of office supplies and vendor contracts, resulting in a 15% cost savings through improved vendor negotiations.
Work Experience
Corporate Receptionist
Deloitte LLP
01/2014-12/2017
- Oversaw the successful implementation of an online booking system which decreased manual entry errors by 35%.
- Liaised with the marketing department to promote seasonal offers, contributing to a 25% increase in customer engagement during off-peak seasons.
- Provided exceptional customer service, handling complex queries which resulted in a 95% positive feedback score from clients.
Work Experience
Lead Receptionist
Canary Wharf Group
04/2019-Ongoing
- Initiated a series of cross-training workshops for reception staff, increasing the versatility and productivity of the team by 40%.
- Leveraged advanced knowledge of VoIP systems to maintain uninterrupted communication channels during major office renovations.
- Played a key role in the development and launch of the company's new mobile app, which now directs 20% of customer enquiries, reducing phone traffic.
Work Experience
Front Office Receptionist
The Shard
09/2021-Ongoing
- Enhanced customer experience by personalizing greetings for regular clients using a newly adopted CRM, improving client retention by 12%.
- Organized seamless transitions between guest services during a global pandemic by adopting stringent health and safety protocols.
- Drove a project to upgrade the reception area which improved the overall ambience and client feedback by 30%.
What to add in your receptionist CV experience section with no professional experience
If you don't have the standard nine-to-five professional experience, yet are still keen on applying for the job, here's what you can do:
- List any internships, part-time roles, volunteer experience, or basically any work you've done that meets the job requirements and is in the same industry;
- Showcase any project you've done in your free time (even if you completed them with family and friends) that will hint at your experience and skill set;
- Replace the standard, CV experience section with a strengths or achievements one. This will help you spotlight your transferrable skills that apply to the role.
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PRO TIP
Include examples of how you adapted to new tools, environments, or work cultures, showing your flexibility.
The CV skills' divide: between hard and soft skills
Of course, you may have read the job requirements plenty of times now, but it's key to note that there is a difference between technical and personal skills. Both are equally relevant to your job application. When writing about your skill set, ensure you've copy-pasted the precise skill from the job requirement. This would not only help you ensure you have the correct spelling, but also pass any Applicant Tracker System (ATS) assessments.
- Hard skills show your technological capabilities. Or whether you'll be a good technical fit to the organisation. Ensure you've spotlighted your hard skills in various sections of your CV (e.g. skills section, projects, experience) by including the technology and what you've attained;
- Soft skills pinpoint your personality and people or communication skills, hinting at if you'll easily accomodate into the team or organisation. Quantify your soft skills in your CV achievements, strengths, summary/objective, and experience sections. Always support your soft skills with how they've helped you grow as a professional.
Top skills for your receptionist CV:
HARD SKILLS
Telephone Etiquette
Customer Service
Data Entry
Appointment Scheduling
Microsoft Office Proficiency
Multitasking
Basic Accounting
Database Management
Office Equipment Handling
Typing Speed
SOFT SKILLS
Verbal Communication
Active Listening
Empathy
Problem-Solving
Time Management
Organisational Skills
Adaptability
Attention to Detail
Interpersonal Skills
Patience
PRO TIP
If you have received professional endorsements or recommendations for certain skills, especially on platforms like LinkedIn, mention these to add credibility.
Further professional qualifications for your receptionist CV: education and certificates
As you're nearing the end of your receptionist CV, you may wonder what else will be relevant to the role. Recruiters are keen on understanding your academic background, as it teaches you an array of hard and soft skills. Create a dedicated education section that lists your:
- applicable higher education diplomas or ones that are at a postgraduate level;
- diploma, followed up with your higher education institution and start-graduation dates;
- extracurricular activities and honours, only if you deem that recruiters will find them impressive.
Follow a similar logic when presenting your certificates. Always select ones that will support your niche expertise and hint at what it's like to work with you. Balance both technical certification with soft skills courses to answer job requirements and company values. Wondering what the most sought out certificates are for the industry? Look no further:
PRO TIP
Order your skills based on the relevance to the role you're applying for, ensuring the most pertinent skills catch the employer's attention first.
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Key takeaways
Write your professional receptionist CV by studying and understanding what the role expectations are. You should next:
- Focus on tailoring your content to answer specific requirements by integrating advert keywords through various CV sections;
- Balance your technical know-how with your personal skills to showcase what the unique value would be of working with you;
- Ensure your CV grammar and spelling (especially of your key information and contact details) is correct;
- Write a CV summary, if your experience is relevant, and an objective, if your career ambitions are more impressive;
- Use active language by including strong, action verbs across your experience, summary/objective, achievements sections.
