Crafting a CV that stands out can be a significant challenge for an IT support analyst amidst the competitive job market. Our guide provides expert tips and industry-specific insights to help you fine-tune your CV, ensuring it showcases your technical prowess and customer service skills effectively.
- Design and format your professional it support analyst CV;
- Curate your key contact information, skills, and achievements throughout your CV sections;
- Ensure your profile stays competitive by studying other industry-leading it support analyst CVs;
- Create a great CV even if you happen to have less professional experience, or switching fields.
When writing your it support analyst CV, you may need plenty of insights from hiring managers. We have prepared industry-leading advice in the form of our relevant CV guides.
How complex should the format of your it support analyst CV be?
Perhaps, you decided to use a fancy font and plenty of colours to ensure your it support analyst CV stands out amongst the pile of other candidate profiles. Alas - this may confuse recruiters. By keeping your format simple and organising your information coherently, you'll ultimately make a better impression. What matters most is your experience, while your CV format should act as complementary thing by:- Presenting the information in a reverse chronological order with the most recent of your jobs first. This is done so that your career history stays organised and is aligned to the role;
- Making it easy for recruiters to get in touch with you by including your contact details in the CV header. Regarding the design of your CV header, include plenty of white space and icons to draw attention to your information. If you're applying for roles in the UK, don't include a photo, as this is considered a bad practice;
- Organising your most important CV sections with consistent colours, plenty of white space, and appropriate margins (2.54 cm). Remember that your CV design should always aim at legibility and to spotlight your key information;
- Writing no more than two pages of your relevant experience. For candidates who are just starting out in the field, we recommend to have an one-page CV.
One more thing about your CV format - you may be worried if your double column CV is Applicant Tracker System (ATS) complaint. In our recent study, we discovered that both single and double-column CVs are ATS-friendly . Most ATSes out there can also read all serif and sans serif fonts. We suggest you go with modern, yet simple, fonts (e.g. Rubik, Lato, Raleway) instead of the classic Times New Roman. You'll want your application to stand out, and many candidates still go for the classics. Finally, you'll have to export your CV. If you're wondering if you should select Doc or PDF, we always advise going with PDF. Your CV in PDF will stay intact and opens easily on every OS, including Mac OS.
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Be mindful of white space; too much can make the CV look sparse, too little can make it look cluttered. Strive for a balance that makes the document easy on the eyes.
The top sections on a it support analyst CV
- Technical Skills showcase proficiency in relevant software and hardware.
- Professional Experience illustrates a history of IT support roles and accomplishments.
- Certifications and Training highlight formal qualifications specific to IT support.
- Problem-Solving Examples to demonstrate practical application of technical knowledge.
- IT Projects Portfolio offers insight into hands-on experience with tech initiatives.
What recruiters value on your CV:
- Demonstrate your technical proficiency by listing key IT skills such as network diagnostics, hardware troubleshooting, and software installation and configuration, relevant to support analyst roles.
- Highlight experience with specific IT service management (ITSM) tools and platforms, such as ServiceNow or Zendesk, to show your capability in managing and resolving IT support tickets effectively.
- Include any relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: IT Support certifications to validate your knowledge and expertise in the field of IT support.
- Showcase your problem-solving abilities by describing challenging support scenarios you have resolved, emphasising your analytical skills and customer service orientation.
- Detail your experience in creating and maintaining documentation, such as knowledge bases or user guides, as they are essential in an IT support analyst's role for educating users and promoting self-service.
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How to present your contact details and job keywords in your it support analyst CV header
Located at the top of your it support analyst CV, the header presents recruiters with your key personal information, headline, and professional photo. When creating your CV header, include your:
- Contact details - avoid listing your work email or telephone number and, also, email addresses that sound unprofessional (e.g. koolKittyCat$3@gmail.com is definitely a big no);
- Headline - it should be relevant, concise, and specific to the role you're applying for, integrating keywords and action verbs;
- Photo - instead of including a photograph from your family reunion, select one that shows you in a more professional light. It's also good to note that in some countries (e.g. the UK and US), it's best to avoid photos on your CV as they may serve as bias.
What do other industry professionals include in their CV header? Make sure to check out the next bit of your guide to see real-life examples:
Examples of good CV headlines for it support analyst:
- IT Support Analyst | CompTIA Certified | Specialising in Cloud Solutions | 7 Years' Experience
- Senior IT Specialist | ITIL Expert | Cybersecurity Focus | 10+ Years in Tech Support
- Lead Technical Support Analyst | MCP Certified | Data Management & Recovery | 15 Years' Expertise
- Junior IT Support Technician | A+ Qualified | User Support & Network Troubleshooting | Eager to Learn
- Technical Support Engineer | CCNA Certified | VoIP and Connectivity | Committed to Excellence | 5 Yrs
- IT Helpdesk Analyst | Customer Service Champion | Microsoft Certified | Passion for Problem Solving | 3 Yrs Exp
Your it support analyst CV introduction: selecting between a summary and an objective
it support analyst candidates often wonder how to start writing their resumes. More specifically, how exactly can they use their opening statements to build a connection with recruiters, showcase their relevant skills, and spotlight job alignment. A tricky situation, we know. When crafting you it support analyst CV select between:
- A summary - to show an overview of your career so far, including your most significant achievements.
- An objective - to show a conscise overview of your career dreams and aspirations.
Find out more examples and ultimately, decide which type of opening statement will fit your profile in the next section of our guide:
CV summaries for a it support analyst job:
The best formula for your it support analyst CV experience section
The CV experience section is the space where many candidates go wrong by merely listing their work history and duties. Don't do that. Instead, use the job description to better understand what matters most for the role and integrate these keywords across your CV. Thus, you should focus on:
- showcasing your accomplishments to hint that you're results-oriented;
- highlighting your skill set by integrating job keywords, technologies, and transferrable skills in your experience bullets;
- listing your roles in reverse chronological order, starting with the latest and most senior, to hint at how you have grown your career;
- featuring metrics, in the form of percentage, numbers, etc. to make your success more tangible.
When writing each experience bullet, start with a strong, actionable verb, then follow it up with a skill, accomplishment, or metric. Use these professional examples to perfect your CV experience section:
Best practices for your CV's work experience section
- Provided tier-2 support for over 200 users, delivering efficient problem resolution and ensuring high levels of customer satisfaction through prompt service delivery.
- Developed and implemented IT support policies, procedures, and documentation, effectively reducing resolution time by 30%.
- Managed the installation, configuration, and maintenance of software and hardware, while ensuring compatibility with existing systems.
- Conducted regular system audits to check for potential issues, proactively addressing problems to minimise downtime and disruption.
- Collaborated with system users to understand needs and provided custom IT solutions, increasing overall productivity by 25%.
- Created detailed reports on IT support incidents, trends, and resolutions, providing valuable insights for continuous improvement in IT services.
- Trained non-technical staff on best IT practices and new software implementations, enhancing overall tech competency across the company.
- Monitored network performance, executed necessary upgrades and repairs, and ensured robust security measures were in place.
- Acted as a liaison between end-users and the IT department, effectively translating technical information into user-friendly language.
- Streamlined the IT support ticketing process using Zendesk, reducing the average resolution time by 35% and improving user satisfaction ratings.
- Implemented and managed a BYOD policy which led to a reduction in company hardware costs by £25K annually while ensuring data security compliance.
- Led the transition to a cloud-based infrastructure, specifically Azure, for over 200 users, enhancing system reliability and scalability for the business.
- Provided comprehensive support for Windows 10 migration project, successfully rolling out the update to over 1,000 desktop computers.
- Developed and delivered training modules on cybersecurity best practices, contributing to a 30% decrease in phishing incidents.
- Collaborated with the cross-functional team to deploy an inventory management system, improving hardware asset tracking accuracy by 90%.
- Oversee the daily operations of IT support across European offices, significantly improving inter-department communication and support coordination.
- Designed a user-friendly self-service portal that increased the average daily closure of low-level tickets by 100+ through automation.
- Optimized network performance at the London branch, resulting in a 25% reduction in outages and a marked improvement in business continuity.
- Orchestrated an antivirus solution implementation, securing 3,000+ endpoint devices and diminishing malware infection rates by 75%.
- Championed the adoption of remote desktop services, bolstering remote workforce productivity and enabling seamless support for off-site employees.
- Conducted quarterly IT system audits, identifying and rectifying 150+ potential security vulnerabilities, thereby fortifying the company's IT infrastructure.
- Facilitated a company-wide upgrade of legacy software systems, thus reducing maintenance costs by 20% and increasing operational efficiency.
- Managed end-user support for over 800 staff, achieving a 95% satisfaction rate due to the rapid and thorough resolution of technical queries.
- Implemented a network monitoring tool that cut down the average downtime of critical applications by 40%, ensuring higher productivity and continuity.
- Successfully managed IT relocation projects for three company offices, coordinating with vendors and internal teams to ensure a smooth transition with zero data loss.
- Led a small team to support 500+ users in a Windows/Linux mixed environment, which increased the IT department's efficiency by 25%.
- Deployed a centralized patch management system, ensuring compliance with the latest security standards for all computing equipment.
- Pioneered the deployment of a secure VPN solution for 600 remote workers, boosting the security posture of remote connections.
- Crafted and executed a disaster recovery plan that shortened system recovery time from 24 hours to 4 hours, minimizing operational disruptions.
- Provided key insights during an ERP system upgrade, leading to improved system performance and enhanced user engagement across the company.
- Introduced a scalable ticketing system that enhanced IT service delivery, accommodating a growing number of daily support requests without additional staffing.
- Played an integral role in a cross-departmental team that devised a data retention strategy, leading to a 20% reduction in unnecessary data storage costs.
- Piloted a network security initiative that bolstered the firewall infrastructure, drastically reducing the potential for external threats.
Writing your CV without professional experience for your first job or when switching industries
There comes a day, when applying for a job, you happen to have no relevant experience, whatsoever. Yet, you're keen on putting your name in the hat. What should you do? Candidates who part-time experience , internships, and volunteer work.
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Talk about any positive changes you helped bring about in your previous jobs, like improving a process or helping increase efficiency.
Describing your unique skill set using both hard skills and soft skills
Your it support analyst CV provides you with the perfect opportunity to spotlight your talents, and at the same time - to pass any form of assessment. Focusing on your skill set across different CV sections is the way to go, as this would provide you with an opportunity to quantify your achievements and successes. There's one common, very simple mistake, which candidates tend to make at this stage. Short on time, they tend to hurry and mess up the spelling of some of the key technologies, skills, and keywords. Copy and paste the particular skill directly from the job requirement to your CV to pass the Applicant Tracker System (ATS) assessment. Now, your CV skills are divided into:
- Technical or hard skills, describing your comfort level with technologies (software and hardware). List your aptitude by curating your certifications, on the work success in the experience section, and technical projects. Use the dedicated skills section to provide recruiters with up to twelve technologies, that match the job requirements, and you're capable of using.
- People or soft skills provide you with an excellent background to communicate, work within a team, solve problems. Don't just copy-paste that you're a "leader" or excel at "analysis". Instead, provide tangible metrics that define your success inusing the particular skill within the strengths, achievements, summary/ objective sections.
Top skills for your it support analyst CV:
Technical Support & Troubleshooting
Networking Concepts
Operating Systems
ITIL Frameworks
Help Desk Support Tools
Hardware Configuration
Software Installation
Cybersecurity Basics
Database Management
Remote Support Capabilities
Problem Solving
Analytical Thinking
Customer Service
Communication
Patience
Adaptability
Teamwork
Time Management
Attention to Detail
Proactivity
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Order your skills based on the relevance to the role you're applying for, ensuring the most pertinent skills catch the employer's attention first.
Your university degree and certificates: an integral part of your it support analyst CV
Let's take you back to your uni days and decide what information will be relevant for your it support analyst CV. Once more, when discussing your higher education, select only information that is pertinent to the job (e.g. degrees and projects in the same industry, etc.). Ultimately, you should:
- List only your higher education degrees, alongside start and graduation dates, and the university name;
- Include that you obtained a first degree for diplomas that are relevant to the role, and you believe will impress recruiters;
- Showcase relevant coursework, projects, or publications, if you happen to have less experience or will need to fill in gaps in your professional history.
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Use mini case studies or success stories in your CV to demonstrate how your skills have positively impacted previous roles or projects.
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Key takeaways
Write your professional it support analyst CV by studying and understanding what the role expectations are. You should next:
- Focus on tailoring your content to answer specific requirements by integrating advert keywords through various CV sections;
- Balance your technical know-how with your personal skills to showcase what the unique value would be of working with you;
- Ensure your CV grammar and spelling (especially of your key information and contact details) is correct;
- Write a CV summary, if your experience is relevant, and an objective, if your career ambitions are more impressive;
- Use active language by including strong, action verbs across your experience, summary/objective, achievements sections.
