Crafting your CV as a hostess can often be daunting when it comes to articulating your diverse skill set in a compelling way. Our guide provides you with tailored tips and examples to help present your hospitality experience effectively, ensuring your application stands out to potential employers.
In this Enhancv hostess CV guide, you'll find out more about how to:
- Answer job requirements with your hostess CV and experience;
- Curate your academic background and certificates, following industry-leading CV examples;
- Select from +10 niche skills to match the ideal candidate profile
- Write a more succinct experience section that consists of all the right details.
Do you need more specific insights into writing your hostess CV? Our guides focus on unique insights for each individual role:
Resume examples for hostess
Explore additional hostess cv samples and guides and see what works for your level of experience or role.
By Experience
Senior Hostess
- Impressive Career Growth in Hospitality - Joshua Patel's CV illustrates a clear upward trajectory in the hospitality industry over six years, showcasing steady growth from a Guest Service Agent to hosting roles in reputable establishments like The Ivy Collection. This reflects his increasing responsibilities and commitment to honing his skills in the field.
- Strong Emphasis on Efficiency and Service Excellence - The document highlights Joshua's notable achievements in enhancing operational efficiency, such as improving reservation efficiency by 40% and reducing wait times significantly. These accomplishments underline his aptitude for employing effective methodologies that lead to tangible improvements in customer satisfaction and business operations.
- Cross-Functional Experience and Multilingual Abilities - Through various roles, Joshua has developed cross-functional skills, seamlessly collaborating with kitchen teams, senior staff, and management to optimize the guest experience. His proficiency in both English and Spanish further adds to his adaptability, enabling him to cater to a diverse clientele and enhance service delivery in multicultural settings.
Trainee Hostess
- Clear structure facilitating comprehension - The CV is well-organized, using distinct sections such as experience, education, skills, and achievements to allow seamless navigation. Each section is clearly labeled and concise, ensuring that key information is promptly accessible without overwhelming the reader.
- Progressive career growth within the hospitality industry - James Lewis demonstrates a clear upward trajectory in his career, moving from a Team Leader to Guest Relations Manager at reputable establishments. This progression reflects his growing expertise and responsibility, underscoring his aptitude for leadership and guest management in increasingly demanding roles.
- Integration of advanced tools and guest engagement strategies - The CV highlights James's proficiency with industry-specific tools like ResDiary and innovative methodologies to enhance guest experiences. He has optimized booking systems and seating arrangements, contributing to significant improvements in customer satisfaction rates and operational efficiency.
Executive Hostess
- Clarity and Structure in Presentation - The CV is well-structured, with clearly defined sections that make it easy to navigate and understand the applicant's qualifications at a glance. The use of bullet points for each job role efficiently highlights key responsibilities and achievements, ensuring concise information delivery without overwhelming the reader.
- Consistent Career Progression - Jacob Roberts' career trajectory shows a smooth transition from a Waiter role to a Restaurant Supervisor within three years. This growth reflects not only his industry commitment but also his prowess in leveraging skills and experiences gained over time. His promotions illustrate a natural progression, underpinned by expanding responsibilities and a deepening expertise in restaurant service management.
- Quantifiable Impact on Business - Jacob’s achievements go beyond mere numbers; they demonstrate impactful business improvements. For instance, enhancing customer satisfaction by 30% and reducing inventory waste by 18% show a direct contribution to the operational success of the restaurants he worked for. These figures are not just metrics; they highlight improvements in customer experience and cost management, critical components in the hospitality sector.
Junior Hostess
- Structured Showcase of Guest Relations Expertise - The CV is effectively organized, beginning with a concise summary that underscores Ruby Gibson's extensive experience in guest relations and event planning, setting the tone for her qualifications. Each section is clearly headed, ensuring a seamless flow and aiding easy navigation for the reader, which is essential for a busy hiring manager.
- Consistent Career Growth in Hospitality - Ruby's career trajectory reflects a clear path of growth within the hospitality industry. From starting as a Server at Hilton Hotels to becoming a Restaurant Host at The Ritz-Carlton, her steady advancements indicate increasing responsibility and recognition in renowned establishments, highlighting her ability to thrive in high-pressure, guest-focused environments.
- Strategic Use of Hospitality Technology - The CV highlights Ruby's proficiency with industry-specific tools and methodologies, such as OpenTable and a robust guest feedback system. These elements showcase her technical capability to manage reservations efficiently, capture valuable insights, and implement service improvements, illustrating an adept use of technology to enhance guest experiences.
Lead Hostess
- Clear Career Development and Progression - The CV showcases Charlie's clear upward trajectory in the hospitality industry, highlighting promotions from Hospitality Coordinator to Front of House Supervisor, and then to Guest Experience Manager at esteemed organizations like D&D London and The Ivy Collection. This advancement demonstrates commitment and the ability to take on increased responsibilities effectively.
- Effective Use of Quantifiable Achievements - A standout aspect of this CV is its focus on quantifiable outcomes such as a 30% improvement in guest experience ratings and a 20% increase in positive reviews. These metrics are not just numbers; they signify Charlie’s tangible impact on business operations and customer satisfaction, offering potential employers evidence of success and the promise of similar contributions to their organization.
- Emphasis on Cross-Functional Expertise - Charlie's experience denotes a strong ability to work across various functions within the hospitality industry. From improving reservation systems and enhancing customer experiences to designing loyalty programs and leading team training, these diverse responsibilities denote an adeptness at managing multiple aspects of hospitality operations, making them a versatile candidate for leadership roles.
Assistant Hostess
- Structured Chronological Growth - Theodore Green's CV presents a clear and progressive career trajectory within the hospitality industry, moving from server roles to supervisory positions, demonstrating his commitment to professional growth and increased responsibility over the years.
- Focus on Guest Experience and Satisfaction - The CV highlights Theodore's skill in creating memorable guest experiences, underscored by quantified improvements in guest return rates and positive feedback, showcasing his ability to impact business success through consistent client satisfaction.
- Integration of Soft Skills and Training Initiatives - The document emphasizes Theodore’s leadership through team training programs and his commitment to enhancing team performance, illustrating his investment in personal development and capable management, which are critical in hospitality.
Head Hostess
- Content Presentation – Clear and Detailed Structure - The CV stands out due to its structured format, providing a seamless flow from personal information down to passions. Each section is well-defined, ensuring clarity and brevity while providing relevant details. It presents the candidate's profile with precision and ease of readability, solidifying their credibility as an organized professional.
- Career Trajectory – Display of Continuous Growth - The candidate's career path shows a logical progression from a Host to a Head Host, emphasizing steady growth within high-end dining establishments. Such growth showcases their ability to leverage skills for promotions and build a strong leadership presence, signaling ambition and potential to employers.
- Achievements and Business Impact – Demonstrating Tangible Results - Noteworthy in the CV are the achievements highlighted with statistically significant results, such as a 25% increase in guest retention. These data points demonstrate the candidate's capacity to effectuate positive change and drive success within hospitality operations. These achievements underscore their business relevance and potential for impacting future employers' bottom line.
By Role
Airline Hostess
- Strategically Organized Resume Layout - The CV presents information in a well-structured format, with distinct sections such as experience, education, skills, and achievements. This clear organization facilitates easy navigation, allowing hiring managers to quickly glean essential details about Emily's qualifications and career accomplishments in the hospitality industry.
- Consistent Career Progression - Emily's career trajectory demonstrates a steady growth pattern within the hospitality sector, moving from a Customer Service Representative position at Virgin Atlantic to higher roles like Guest Experience Leader at Marriott International. This progression reflects her increasing responsibilities and expertise in managing customer relations and guest experiences.
- Impactful Achievements with Tangible Results - Emily's CV highlights several achievements that go beyond mere numbers to reflect tangible improvements in business operations. For instance, her ability to enhance guest experience scores, reduce complaint resolution time, and implement process optimization—a clear indication of her impactful contributions to organizational success and customer satisfaction.
Restaurant Hostess
- Concise and Structured Presentation - The CV is organized in a way that clearly communicates Jacob Roberts' qualifications and professional journey. Each section is compactly structured, allowing hiring managers to quickly grasp key competencies and achievements. This clarity and conciseness ensure that no critical detail is overlooked, enhancing the candidate's visibility amidst potential competition.
- Consistent Career Growth in Hospitality - Jacob's career trajectory demonstrates consistent upward movement within the hospitality industry. Progressing from Front-of-House Staff to Lead Hostess positions at notable dining establishments illustrates not only professional growth but also recognition for outstanding performance and leadership potential in increasingly demanding roles.
- Emphasis on Customer-Centric Results - The CV highlights numerous achievements that focus on elevating customer satisfaction and operational efficiency. Initiatives like revamping reservation processes, optimizing seating arrangements, and hosting successful events underline the candidate’s ability to drive meaningful business outcomes, such as improved customer feedback scores and revenue growth.
Club Hostess
- Focused and Structured Presentation - The CV's clarity and organization make it easy to navigate. Each section logically flows into the next, presenting the candidate’s hospitality career in a clean, concise manner that underscores their professional journey without overwhelming details.
- Consistent Career Advancement - Over the years, Freddie Hughes has demonstrated impressive career growth within the hospitality industry. The progression from Senior Waiter to Restaurant Manager reveals an upward trajectory characterized by increasing responsibility and leadership, showing dedication and industry expertise.
- Innovative Use of Technology in Hospitality - The inclusion of specific methodologies, such as implementing a new reservation system and introducing digital menus, underscores Freddie’s ability to leverage technology to improve operational efficiency and enhance the dining experience, which is crucial in a competitive hospitality landscape.
Cruise Ship Hostess
- Strong Career Progression - The CV illustrates a clear and impressive career trajectory within the cruise entertainment industry. Jack Taylor commenced as a Performance Coordinator and has worked up to the Lead Entertainer position. With each role, he has progressively taken on more complex responsibilities, demonstrating growth and ambition.
- Industry-Specific Expertise - The CV reflects deep expertise in cruise ship entertainment through descriptions of coordinating large-scale performances and introducing new activities that enhance passenger involvement and satisfaction. This showcases Jack's ability to manage and innovate within a niche industry.
- Quantifiable Achievements - Throughout the CV, achievements are backed by strong metrics, indicating Jack's capacity to drive results. Improvements such as a 30% increase in event attendance and a 25% increase in morning activity participation signal strong impact, translating to enhanced guest experiences and business revenue.
Event Hostess
- Comprehensive Career Growth - Amelia Murphy's CV effectively showcases her progressive career trajectory in the VR gaming industry. Starting as a Virtual Reality Technician, she has advanced to Game Operations Manager, highlighting her ability to take on increased responsibilities and leadership roles in a consistently growing industry.
- Strategic and Impactful Achievements - The CV provides a robust outline of Amelia's achievements that are directly tied to business outcomes. From increasing customer satisfaction to boosting revenue through innovative campaigns, each achievement is presented with precise metrics, demonstrating her effectiveness in translating strategies into impactful results.
- Distinct Blend of Technical and Customer-focused Skills - Amelia's CV uniquely combines her technical expertise in VR systems with strong customer service skills. Her ability to manage technical teams and enhance customer experiences underscores a rare blend of skills that are vital in the fast-evolving gaming industry, particularly in roles that necessitate both operational management and client engagement.
Casino Hostess
- Clear and Structured Content Presentation - The CV is well-organized, with sections like experience, education, skills, and achievements clearly differentiated. Each section contains concise bullet points that make it easy to identify key information quickly, ensuring clarity and effective communication of Thomas Walker's qualifications.
- Demonstrated Career Growth and Leadership Development - The career trajectory shows a clear path of progression within the casino industry. Thomas has advanced from Player Development Officer to Casino Guest Relations Manager, reflecting significant growth in responsibility and leadership within the industry over a period of five years.
- Business Impact through Quantifiable Achievements - The CV highlights numerous achievements with specific metrics, such as increasing slot and table game revenue by 15% and improving guest retention by 20%. These details not only provide credibility to the claims but also demonstrate Thomas’ tangible impact on business performance and guest satisfaction.
Nightclub Hostess
- Clarity and Structure in Presentation - The CV is structured in a coherent manner, with distinct sections for summary, experience, education, skills, courses, achievements, languages, and passions. This clarity allows the reader to quickly identify relevant information, such as the candidate’s strong track record in hospitality, and efficiently assess their qualifications.
- Steady Career Growth in Hospitality - The CV demonstrates a steady career progression within the hospitality industry, advancing from Front of House Assistant to Head Host. Each step up the career ladder is marked by increased responsibilities and achievements, highlighting the candidate's dedication and expertise in guest services.
- Emphasis on Communication and Team Management - Soft skills such as communication and team management are prevalent throughout the CV, underlining the candidate's ability to lead and collaborate effectively. The training of junior hosts and overseeing high-volume events underscore their leadership capabilities, which are crucial in a fast-paced hospitality environment.
VIP Hostess
- Concise and Clear Structure - The CV is structured logically, beginning with a strong header that provides all necessary contact information, followed by a succinct summary. Each section is clearly delineated with respective headings, making it easy for the reader to quickly scan and understand the candidate's qualifications and experience relevant to luxury event hosting and coordination.
- Progressive Career Trajectory - Ava Phillips demonstrates a clear career progression within the luxury hospitality and event management sectors, transitioning from a VIP Concierge role to a Senior Hostess position, and then advancing to Luxury Event Coordinator. This upward movement showcases her professional growth and increased responsibility, indicating both competence and commitment to her field.
- Impactful Achievements with Business Relevance - The CV highlights several significant achievements that are not just numerical but also demonstrate substantial business impact, such as boosting client satisfaction rates by 30% and reducing event preparation time by 20%. These accomplishments underline her effectiveness and contribution to business objectives, making her stand out as a candidate with a proven track record of driving positive outcomes in elite event environments.
Cafeteria Hostess
- Structured Career Growth - The CV clearly illustrates Lucas's upward career trajectory in the hospitality industry, with roles advancing from Restaurant Host to Lead Host. This progression demonstrates his growing expertise and leadership capabilities, perfectly aligning with roles requiring comprehensive guest service proficiency.
- Strategic Skill Application - His achievements, such as implementing a new waitlist system and improving customer satisfaction ratings, showcase significant strategic aptitude. These highlight his ability to introduce processes that lead to measurable improvements in efficiency and client satisfaction, making him a valuable asset in environments focused on enhancing guest experiences.
- Effective Presentation of Skills and Certifications - The CV includes specific skills and relevant certifications, such as the ServSafe Food Handler Certification and Responsible Alcohol Service Certification, which are crucial in hospitality. This not only reinforces his technical competency but also underscores a commitment to maintaining industry standards in service excellence.
Hotel Hostess
- Holistic Presentation and Structure - The CV is well-organized, providing clear and concise sections that are easy to navigate. Each part of the CV—from experience to education to skills—is presented with structured bullet points that make the CV accessible and allow the reader to quickly grasp key information about Matilda's career.
- Cohesive Career Development - Across various roles at prominent hospitality establishments, Matilda has demonstrated significant growth, moving from a Hospitality Assistant to a Senior Host. The progression illustrates not just promotions but increasing responsibilities and leadership capabilities, suggesting a strong upward trajectory in her professional journey.
- Emphasis on Customer-Centric Achievements - The CV highlights Matilda’s focus on customer satisfaction, showcasing how she has consistently enhanced the customer experience. Her achievements include improving guest satisfaction scores, reducing wait times, and implementing efficient reservation systems, which are all critical metrics in the hospitality industry.
Corporate Event Hostess
- Comprehensive yet concise content presentation - This CV is structured logically, starting with a well-articulated summary followed by detailed career experiences that are rich in accomplishments and responsibilities. The organization of information into sections such as education, experience, and skills ensures that the reader can quickly grasp the candidate’s qualifications and expertise, making it an effective and concise document.
- Progressive career trajectory - Elsie Murray’s career shows a clear progression within the event management industry, transitioning from a Corporate Event Representative to a notable position as an Event Host. This advancement highlights a continuous growth in responsibilities and an upward career movement, reflecting a strong commitment to professional development within her field.
- Emphasis on achievements and measurable impact - The CV effectively highlights key accomplishments, such as generating 300 quality leads at a single event and winning awards for booth presentation. These achievements are not just presented as numbers but are linked to positive business impacts, such as boosting brand perception and increasing attendee engagement, demonstrating the candidate’s goal-oriented approach.
Banquet Hostess
- Clear and systematic content presentation - The CV is structured to provide a seamless reading experience, with each section clearly delineated, allowing for an easy understanding of Olivia Turner's professional journey. The use of bullet points ensures concise communication of key accomplishments and responsibilities.
- Impressive career progression highlighting growth - Olivia’s career trajectory is a testament to her upward movement within the event management sphere, from an Event Assistant to an Event Manager. This progression highlights her ability to take on significant responsibilities and adapt to the demands of increasingly challenging roles.
- Demonstrates strong leadership and team management abilities - Through the description of her role as an Event Manager at Conference Care, Olivia showcases her leadership capabilities, having successfully led a team, implemented training programs, and streamlined operations to enhance performance and client service ratings.
Lounge Hostess
- Structured Career Progression - Florence Knight's CV showcases a clear trajectory of professional growth within the luxury hospitality industry. Starting as a Hostess at The Savoy Hotel and advancing to Head Hostess at The Ritz London, each role marks an elevation in responsibilities and achievements, reflecting her dedication and capability to thrive in high-pressure environments.
- Rich in Industry-Specific Expertise - The CV is abundant with tools and methodologies pertinent to luxury hospitality, such as the development of seating allocation systems and VIP guest coordination, emphasizing her technical depth in optimizing customer experiences and operational efficiency.
- Significant Business Impact Through Achievements - Florence’s achievements are not just numerical but hold substantial business relevance, such as increasing customer satisfaction scores by 20% and maintaining a 95% customer satisfaction rating at The Ritz London. These accomplishments highlight her ability to enhance service quality and brand prestige significantly.
Formatting your hostess CV to meet the role expectations
Staring at the blank page for hours on end, you still have no idea how you should start your professional hostess CV. Should you include more colours, two columns, and which sections? What you should remember about your CV format is this - ensure it's minimalistic and doesn't go over the top with fancy fonts and many colours. Instead, focus on writing consistent content that actually answers the job requirements. But, how about the design itself :
- Use the reverse chronological order to showcase your experience, starting with your most recent role;
- Include your contact details (email address, phone number, and location) - and potentially your professional photo - in the header;
- Must-have CV sections include summary or objective, experience, education, and skills: curate the ones that fit your profile;
- Your professional hostess CV should be between one-to-two pages long: select the longer format if you have more experience.
A little bit more about your actual CV design, ensure you're using:
- plenty of serif or sans serif font (e.g. Montserrat, Exo 2, Volkhov) as they are Applicant Tracker System (ATS) compliant. Avoid the likes of Arial and Times New Roman because most candidates' CVs are in this typography.
When submitting your CV, are you still not sure what format it should be? Despite the myth that has been circling around, most modern ATS systems are perfectly capable of reading PDFs. This format is an excellent choice as it keeps all of your information intact.
PRO TIP
Use font size and style strategically to create a visual hierarchy, drawing the reader's eye to the most important information first (like your name and most recent job title).
The top sections on a hostess CV
- Personal statement summarises your career goal as a hostess.
- Employment history shows previous hostess or related roles.
- Key skills highlight abilities pertinent to the hostess position.
- Educational background includes relevant hospitality training.
- Additional languages spoken relevant for diverse clientele.
What recruiters value on your CV:
- Highlight any experience in customer service or hospitality to demonstrate your ability to engage with guests and create a welcoming atmosphere.
- Focus on your communication skills, mentioning any multilingual abilities that can help accommodate a diverse clientele.
- Include specifics about your organisational skills and ability to manage reservations and seating arrangements efficiently.
- Detail any past experience with point of sale systems or other relevant technology used in a hostess role to show your technical proficiency.
- Emphasise your flexibility and adaptability by mentioning your experience with working in fast-paced environments and your ability to handle stress during peak dining hours.
Recommended reads:
How to present your contact details and job keywords in your hostess CV header
Located at the top of your hostess CV, the header presents recruiters with your key personal information, headline, and professional photo. When creating your CV header, include your:
- Contact details - avoid listing your work email or telephone number and, also, email addresses that sound unprofessional (e.g. koolKittyCat$3@gmail.com is definitely a big no);
- Headline - it should be relevant, concise, and specific to the role you're applying for, integrating keywords and action verbs;
- Photo - instead of including a photograph from your family reunion, select one that shows you in a more professional light. It's also good to note that in some countries (e.g. the UK and US), it's best to avoid photos on your CV as they may serve as bias.
What do other industry professionals include in their CV header? Make sure to check out the next bit of your guide to see real-life examples:
Examples of good CV headlines for hostess:
- Head Restaurant Hostess | Exceptional Customer Service | Hospitality Management Certificate | 8 Years of Experience
- Senior Event Hostess | VIP Guest Relations | Team Leadership | Health & Safety Awareness | 5+ Years' Expertise
- Lead Reception Hostess | Bilingual: English/Spanish | Front of House Specialist | 7 Years in Industry
- Junior Hostess Professional | Customer Engagement | Entry-Level | Hospitality NVQ Level 2 Qualified
- Cruise Ship Hostess | International Guest Experience | Event Coordination | 4 Years at Sea
- Professional Club Hostess | Nightlife Entertainment Expert | Dynamic Environment Adaptability | 6 Years High-End Venues
Opting between a hostess CV summary or objective
Within the top one third of your hostess CV, you have the opportunity to briefly summarise your best achievements or present your professional goals and dreams. Those two functions are met by either the CV summary or the objective.
- The summary is three-to-five sentences long and should narrate your best successes, while answering key requirements for the role. Select up to three skills which you can feature in your summary. Always aim to present what the actual outcomes were of using your particular skill set. The summary is an excellent choice for more experienced professionals.
- The objective is more focused on showcasing your unique value as a candidate and defining your dreams and ambitions. Think about highlighting how this current opportunity would answer your career vision. Also, about how you could help your potential employers grow. The objective matches the needs of less experienced candidates, who need to prove their skill set and, in particular, their soft skills.
Still not sure about how to write your CV opening statement? Use some best industry examples as inspiration:
CV summaries for a hostess job:
- With over 5 years of dedicated experience as a professional restaurant hostess at a Michelin-starred establishment in London, I possess expert-level knowledge of dining room management and exceptional customer service skills. Most notably, I orchestrated a guest flow management system that increased seating efficiency by 20%.
- Enthusiastic former retail manager with a strong background in customer service and team leadership, seeking to transfer a decade of expertise into the hospitality industry. Adept at managing high-volume environments and renowned for elevating customer satisfaction ratings within a retail setting by 25% through personalised service strategies.
- Seasoned front desk coordinator from the luxury hotel sector, eager to leverage extensive experience in premium client relations and operational coordination to thrive in a high-end restaurant ambiance. Key achievements include revamping the guest check-in protocol to streamline efficiency, recognised by a National Hospitality Service Award.
- An accomplished event planner with 7 years of experience, aiming to excel in a dynamic hostessing role by bringing a sophisticated understanding of client needs and bespoke event management skills. Proven ability to enhance client experiences and maintain the utmost professionalism under pressure was demonstrated by winning the 'Top Event Architect' award in 2020.
- As a determined individual with a genuine passion for the hospitality industry, I am eager to develop the skills necessary to become an exemplary hostess. My objective is to contribute fresh perspectives and a hard-working attitude to a team, while absorbing industry best practices and delivering first-class patron experiences.
- I am a recent graduate with strong intercultural communication skills and a fervent desire to start a career in hospitality. My academic background in business administration and volunteer experience organising local community events form the foundation of my objective to provide exceptional guest service while mastering the intricacies of restaurant management.
More detailed look into your work history: best advice on writing your hostess CV experience section
The CV experience is a space not just to merely list your past roles and responsibilities. It is the CV real estate within which you could detail your greatest accomplishments and skills, while matching the job requirements. Here's what to have in your experience section:
- Prove you have what the job wants with your unique skill set and past successes;
- Start each bullet with a strong, action verb, and continue with the outcome of your responsibility;
- Use any awards, nominations, and recognitions you've received as solid proof of your skill set and expertise;
- align your experience with the role responsibilities and duties.
For more help on how to write your CV experience section, check out the next section of our guide:
Best practices for your CV's work experience section
- Efficiently managed a busy reservation system, accurately booking and confirming dining reservations, resulting in a 30% decrease in guest wait times.
- Greeted and welcomed guests with a warm and friendly demeanour, consistently receiving positive feedback and contributing to a 20% increase in repeat customer visits.
- Maintained a high level of professionalism and poise during peak service hours, ensuring a smooth and efficient dining experience for up to 100 guests per shift.
- Developed a thorough knowledge of the menu, special dietary requirements, and allergens, enabling tailored guest recommendations and enhancing overall satisfaction.
- Coordinated with the kitchen and service teams to manage guest flow, reducing table turn times by 15% without compromising service quality.
- Implemented an effective seating strategy that maximised dining room occupancy and contributed to a 10% increase in daily covers.
- Handled customer enquiries and complaints with empathy and resolution-oriented approach, successfully defusing potential issues and maintaining the establishment's reputation.
- Assisted in training new hostess staff, creating a mentorship programme that improved the onboarding process and team collaboration.
- Employed strong organisational skills to keep the hosting area clean and well-stocked with materials, ensuring seamless operations and a tidy entrance for guests.
Work Experience
Senior Hostess
TGI Fridays
04/2019-07/2021
- Coordinated seating for an average of 400 guests per shift at a high-volume TGI Fridays, enhancing customer satisfaction through efficient management.
- Assisted in training and mentoring 5 new hostesses, ensuring compliance with company policies and consistency in guest experience quality.
- Implemented a new reservation system that decreased wait times by 20%, directly contributing to a 15% increase in peak-hour revenue.
Work Experience
Head Hostess
The Cheesecake Factory
08/2021-Ongoing
- Oversee front-of-house operations and lead a team of 10 host staff at The Cheesecake Factory, maintaining high quality service standards.
- Pioneered the introduction of a digital waitlist application, resulting in streamlined seating operations and enhanced customer satisfaction ratings by 25%.
- Orchestrated a guest relations training program which improved customer feedback scores by 30% within six months.
Work Experience
Dining Room Hostess
Olive Garden
05/2013-08/2015
- Improved the greeting protocol at Olive Garden, leading to a 10% better patron first impression as measured by secret shopper reports.
- Contributed to promotional event planning, which increased special event bookings by 40% compared to the previous year.
- Streamlined communication between the front desk and kitchen staff, reducing errors in guest wait-time estimations by 35%.
Work Experience
Restaurant Hostess Supervisor
Ruth's Chris Steak House
01/2016-03/2019
- Managed guest flow for an upscale steakhouse, Ruth's Chris, ensuring dining satisfaction for parties up to 50 people.
- Devised and executed a staff schedule that limited overtime costs by 15%, while maintaining exemplary guest services.
- Facilitated a weekly feedback session with the hosting team to identify areas of improvement, enhancing overall operational efficiency.
Work Experience
Guest Service Hostess
Applebee's
11/2012-10/2014
- Expanded repeat customer base by 20% at Applebee's through personalized service and consistent follow-up on special requests and preferences.
- Reduced seating turnaround time by implementing a strategic seating chart and flow, balancing workload and guest comfort.
- Collaborated with the marketing team to support local event nights, helping increase mid-week attendance by 25%.
Work Experience
Front Desk Hostess
Red Lobster
06/2009-05/2012
- Played a key role at Red Lobster in elevating the rate of guest satisfaction from 85% to 94% within 1 year through dedicated customer service.
- Developed and maintained a relationship with frequent diners which contributed to a loyal customer base and a 15% increase in referrals.
- Initiated and implemented weekly staff briefings at Red Lobster to discuss upcoming reservations and special requests, boosting team preparedness.
Work Experience
Welcome Hostess
Buffalo Wild Wings
09/2015-12/2017
- Handled initial customer service complaints and successfully defused potential negative reviews by 30% at Buffalo Wild Wings.
- Actively engaged with patrons during wait times, which reduced walkaways by 40% when the restaurant was at capacity.
- Participated in cross-training for server and bartender roles to provide additional support during peak hours, improving the flexibility of the workforce.
Work Experience
Entry Level Hostess
Outback Steakhouse
02/2010-04/2013
- Cultivated an attractive and organized host stand at Outback Steakhouse, enhancing the ambiance and first impression of incoming guests.
- Monitored and directed the flow of guests, resulting in a 25% improvement in table turnover during prime dining hours.
- Instrumental in organizing charity fundraising events which contributed to Outback Steakhouse's community outreach and increased brand awareness.
What to add in your hostess CV experience section with no professional experience
If you don't have the standard nine-to-five professional experience, yet are still keen on applying for the job, here's what you can do:
- List any internships, part-time roles, volunteer experience, or basically any work you've done that meets the job requirements and is in the same industry;
- Showcase any project you've done in your free time (even if you completed them with family and friends) that will hint at your experience and skill set;
- Replace the standard, CV experience section with a strengths or achievements one. This will help you spotlight your transferrable skills that apply to the role.
Recommended reads:
PRO TIP
Talk about any positive changes you helped bring about in your previous jobs, like improving a process or helping increase efficiency.
Hard skills and soft skills to showcase your unique skill set on your hostess CV
Did you know that your CV will mostly likely be assessed by recruiters based on skill alignment? And that means that the way you feature your key skills across different CV sections will play a crucial role in landing you that first interview. We recommend you add your:
- technical capabilities or hard skills in your CV experience, certificates, projects, etc. Use your past accomplishments to prove your technical capabilities. List up to a dozen different software or hardware in your dedicated skills section to match the job keywords;
- personal and communication skills or soft skills in your CV strengths, achievements, summary/ objective, etc. Soft skills are a bit more difficult to prove. How do you define your aptitude in active listening? So, instead of just listing the skill name, include a tangible metric to show your success.
On a final note, when you're in a hurry to create your profile, you may misspell a particular technology or soft skill. That's why we suggest you copy and paste the particular skill name (or keyword), directly from the job advert. This would also help you to pass any initial Applicant Tracker System (ATS) tests.
Top skills for your hostess CV:
HARD SKILLS
Customer Service
Reservation Management
POS Systems Proficiency
Seating Arrangement Coordination
Telephone Etiquette
Basic Accounting
Computer Literacy
Menu Knowledge
Food Safety Understanding
Bilingual or Multilingual Communication
SOFT SKILLS
Excellent Communication
Personable Demeanour
Active Listening
Patience
Problem-Solving
Adaptability
Multitasking
Attention to Detail
Stress Management
Teamwork
PRO TIP
Order your skills based on the relevance to the role you're applying for, ensuring the most pertinent skills catch the employer's attention first.
Further professional qualifications for your hostess CV: education and certificates
As you're nearing the end of your hostess CV, you may wonder what else will be relevant to the role. Recruiters are keen on understanding your academic background, as it teaches you an array of hard and soft skills. Create a dedicated education section that lists your:
- applicable higher education diplomas or ones that are at a postgraduate level;
- diploma, followed up with your higher education institution and start-graduation dates;
- extracurricular activities and honours, only if you deem that recruiters will find them impressive.
Follow a similar logic when presenting your certificates. Always select ones that will support your niche expertise and hint at what it's like to work with you. Balance both technical certification with soft skills courses to answer job requirements and company values. Wondering what the most sought out certificates are for the industry? Look no further:
PRO TIP
Use mini case studies or success stories in your CV to demonstrate how your skills have positively impacted previous roles or projects.
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Key takeaways
Impressing recruiters with your experience, skill set, and values starts with your professional hostess CV. Write concisely and always aim to answer job requirements with what you've achieved; furthermore:
- Select a simple design that complements your experience and ensures your profile is presentable;
- Include an opening statement that either spotlights your key achievements (summary) or showcases your career ambitions (objective);
- Curate your experience bullets, so that each one commences with a strong, action verb and is followed up by your skill and accomplishment;
- List your hard and soft skills all across different sections of your CV to ensure your application meets the requirements;
- Dedicate space to your relevant higher education diplomas and your certificates to show recruiters you have the necessary industry background.
