One specific CV challenge you might face as a front office manager is ensuring that your resume stands out to potential employers in the hospitality industry. Our guide provides tailored advice and industry-specific examples to help you craft a CV that highlights your customer service expertise and management skills, increasing your chances of securing your next role.
Land the job of your dreams with our bespoke guide on how to:
- Design and format your professional front office manager CV;
- Curate your key contact information, skills, and achievements throughout your CV sections;
- Ensure your profile stays competitive by studying other industry-leading front office manager CVs;
- Create a great CV even if you happen to have less professional experience, or switching fields.
When writing your front office manager CV, you may need plenty of insights from hiring managers. We have prepared industry-leading advice in the form of our relevant CV guides.
Resume examples for front office manager
Explore additional front office manager cv samples and guides and see what works for your level of experience or role.
By Experience
Senior Front Office Manager
- Achievements with Tangible Impact - Jacob Roberts' CV effectively highlights significant achievements that are backed by clear, quantifiable outcomes. For instance, leading an office relocation project that reduced costs by 20% and implementing technological enhancements that boosted productivity metrics by 25% showcase his ability to deliver measurable business results.
- Strong Career Progression - Roberts' career trajectory shows a clear progression from an Administrative Assistant to an Office Manager position at reputable firms. His roles demonstrate growth in responsibility and leadership, reflecting his capability to take on more complex challenges over time, especially in managing large budgets and team dynamics.
- Leadership in Organizational Culture - The CV specifically mentions initiatives that Jacob undertook to enhance office culture, resulting in a 15% increase in employee engagement scores. His focus on shaping positive work environments and increasing technical proficiency illustrates his dedication to leading teams beyond mere operational duties, emphasizing his holistic approach to management.
Assistant Front Office Manager
- Structure and Clarity in Presentation - The CV is exceptionally well-organized, with clearly defined sections that guide the reader through Charlotte’s professional journey. Each section is concisely written, ensuring that only the most relevant information is presented, reflecting a polished and professional demeanor.
- Evolution in Hospitality Roles - Charlotte’s career trajectory in the hospitality industry is marked by steady growth and increasingly responsible positions, showcasing her dedication and proficiency. From starting as a Guest Services Manager to becoming an Assistant Front Office Manager at The Ritz-Carlton, her promotions indicate strong performance and leadership qualities.
- Industry-Specific Achievements - The CV highlights Charlotte’s ability to implement effective processes and systems specific to the hospitality industry. Initiatives like personalized guest interaction and a guest loyalty program not only improved customer satisfaction but also had a direct impact on revenue, demonstrating her strategic approach to enhancing guest experiences.
Junior Front Office Manager
- Structured Career Progression with Consistent Growth - Daniel Baker's CV outlines a clear trajectory of career advancement in luxury hotel operations, moving from a Front Desk Intern to an Assistant Front Office Manager. This progression indicates not only his extensive knowledge of hotel operations but also suggests his ability to take on increased responsibilities and handle leadership roles effectively.
- Utilization of Industry-Specific Tools and Methodologies - The CV highlights Daniel's proficiency with specific hospitality industry tools such as OPERA and HotSos, which are critical for front office operations. His advanced training in these systems demonstrates a technical depth and commitment to utilizing industry-standard software to enhance operational efficiency and guest satisfaction.
- Emphasis on Achievements with Business Impact - The document effectively uses achievements to underscore Daniel's contributions to business goals, such as implementing a guest feedback program that boosted satisfaction scores by 15% and streamlining check-in processes to improve efficiency by 20%. These accomplishments highlight his ability to influence the bottom line through strategic initiatives.
By Role
Front Office Operations Manager
- Structured and Detailed Presentation - Leo Brown’s CV is meticulously laid out, ensuring readability and easy navigation. The use of distinct headings and bullet points clearly delineates each section, making it straightforward for hiring managers to find key information quickly. The conciseness of the points also assists in maintaining attention while delivering comprehensive details about his competencies.
- Progressive Career Path in Naval Sector - The CV demonstrates a consistent upward trajectory within the defense and naval sectors, highlighting Leo's progression from an Assistant Project Manager to Operations Manager. This shows his capability to grow and take on increased responsibilities, suggesting strong professional development and leadership capabilities within specialized industry contexts.
- Proficiency in Defence-Specific Tools and Methodologies - The CV includes industry-specific knowledge such as understanding Ministry of Defence standards and compliance systems, as well as experience with logistics information systems. These highlight Leo's technical depth and familiarity with defense sector requirements, making him a valuable asset in roles involving submarine management and operations.
Front Office Project Manager
- Clear Structure and Focused Content Presentation - The CV is well-organized, presenting James Lewis's professional journey in a succinct and clear manner. Each section transitions logically from education to extensive experience, skill sets, and achievements, offering a streamlined path for readers to follow his career trajectory. The use of bullet points under each job position helps in delivering concise information, emphasizing results and responsibilities effectively without overwhelming the reader.
- Proven Career Growth and Industry Commitment - James's career trajectory is illustrative of steady growth and increased responsibility over time, showcasing a solid progression from a Technical Event Coordinator role to a Senior Event Producer. His commitment to staying within the event management industry highlights his dedication and aligns with his expertise in producing large-scale events, managing multinational conferences, and improving client relationships, showcasing his growing influence and leadership abilities over time.
- Integration of Industry-Specific Techniques and Tools - The CV offers insights into James's technical acumen and industry-specific knowledge by highlighting his proficiency in CAD software and AutoCAD, essential tools for event planning and production. His innovative use of event technology, like new streaming techniques, and his focus on cutting-edge tech integration set him apart as someone who not only keeps up with but also leads technological advances in event production.
Front Office Risk Manager
- Clear and Structured Presentation - Daisy's CV is well-organized with distinct sections for experience, education, skills, and certifications, allowing easy navigation and comprehension for potential employers. Bullet points in the experience section effectively highlight her contributions and achievements without overwhelming readers with information.
- Impressive Career Growth - The CV showcases a clear trajectory from a Risk Analyst at Barclays to a Front Office Risk Manager at ICE Clear Europe. This progression highlights Daisy's continuous professional development and advancement in the financial risk management field, reflecting both her capability and ambition.
- Technical Competence in Industry-Specific Tools - Daisy's expertise in utilizing advanced risk management tools like Value at Risk and Liquidity Risk Models demonstrates her technical depth. Her proficiency in Python and SQL further adds value, indicating her capability to interact with technological infrastructures crucial for effective risk management.
By Industry
Front Office Manager in Healthcare
- Strategic Leadership and Team Development - Isabelle Reed's CV emphasizes her strong leadership skills, particularly in developing and mentoring teams. Her experience in leading large, diverse teams to operational success is highlighted by her achievements in enhancing team performance by 25% through strategic training programs, showcasing her ability to foster professional growth and enhance productivity.
- Proven Impact Through Operational Efficiency - The CV clearly presents Isabelle's ability to drive efficiency and strategic improvements, as demonstrated by her 20% improvement in operational efficiency and a 15% increase in customer satisfaction scores. These numbers not only highlight her capacity to implement effective solutions but also show a commitment to maintaining quality service and customer satisfaction.
- Career Trajectory with Increasing Responsibility - Isabelle's career path is marked by steady growth and increasing responsibility. Starting as an Operations Coordinator, she successfully moved up to District Manager and then to Senior Operations Manager. Her progression within management roles indicates her competence and reliability in customer service and operational success within diverse organizations, enhancing her suitability for senior management roles.
Hotel Front Office Manager
- Clear Structure and Content Organization - The CV is well-organized, starting with a detailed profile that captures the candidate’s strengths as a Hotel Front Office Manager. Each section is clear and concise, contributing to a smooth reading experience that makes it easy to understand the candidate’s qualifications and achievements quickly.
- Steady Career Growth in Hospitality - Finley Robinson’s career trajectory is marked by significant growth within the hospitality industry, moving from Front Desk Supervisor at Premier Inn to Assistant Front Office Manager at Hilton, and then to Front Office Manager at Marriott Hotels. This progression indicates strong performance and an ability to take on increasing responsibility in the field.
- Exemplifies Strong Leadership and Team Management - The CV highlights a solid record of leadership with accomplishments such as leading a team to improve customer service satisfaction scores by 20% and implementing training programs. These examples demonstrate the candidate's ability to motivate and manage teams effectively, which is crucial for a front office manager role.
Front Office Manager in Banking
- Effective Structuring and Clear Presentation - The CV utilizes a well-organized structure with clearly defined sections for experience, education, skills, and achievements. This clarity ensures that key information is easily accessible, making it straightforward for hiring managers to navigate through the applicant’s qualifications and professional journey.
- Progressive Career Growth in the Banking Sector - The career trajectory illustrated in the CV shows a progressive growth, starting from a Customer Relationship Officer to an Office Manager. Each role reflects increased responsibilities and leadership within major financial institutions, highlighting an upward career path in the banking and finance industry.
- Impressive Achievements with Business Impact - The document emphasizes specific achievements that not only quantify success—such as a 150% growth in sales—but also illustrate significant business impacts, such as improved customer retention rates and reduced staff turnover, which underscore the candidate's ability to drive performance and efficacy within an organization.
Front Office Manager in Education
- Clear Structure and Conciseness - The CV is methodically structured, with sections clearly delineated for easy navigation. Each professional role is concisely summarized with bullet points, highlighting significant contributions and keeping content focused and relevant, aiding in quick comprehension of skills and experience.
- Dynamic Career Progression - The career trajectory of Joshua Patel shows a clear path of progression within the education sector. Transitioning from an Administrative Assistant to an Office Manager, the CV highlights a consistent growth pattern, exhibiting increased responsibility and complexity in roles, which underscores his capability to adapt and thrive in higher-level positions.
- Tangible Achievements Highlighting Impact - The CV stands out due to its emphasis on impactful achievements rather than mere responsibilities. For instance, the implementation of an inventory management system that reduced supply costs by 20% is not only a cost-saving measure but showcases strategic thinking and operational improvements benefiting the institution significantly.
Front Office Manager in Real Estate
- Clear and Structured Presentation - The CV is well-organized with distinct sections such as summary, experience, education, and skills. This clarity ensures an easy understanding of the candidate's career journey and qualifications, making it accessible and reader-friendly.
- Progressive Career Path - Finley's career progression from Guest Services Supervisor to Front Office Manager highlights significant professional growth within the luxury hotel industry. Promotions at reputable establishments like The Ritz London and The Savoy reflect consistent upward mobility driven by successful performance.
- Industry-Specific Expertise - The CV showcases adeptness with specialized hospitality tools such as Opera PMS and Know Cross, underpinning Finley's ability to enhance service delivery through technical proficiency. This technical depth supports their role in optimizing guest experiences in luxury settings.
Front Office Manager in Hospitality
- Effective Content Presentation - The CV is structured in a way that makes information easily accessible, with clear sections for experience, education, skills, and achievements. Each section is concise, using bullet points to highlight key responsibilities and accomplishments, ensuring clarity and readability.
- Impressive Career Trajectory - Henry White's progression from a Front Desk Manager to a Front Office Supervisor showcases a steady upward movement through increasingly responsible roles. This trajectory highlights his growing expertise in hospitality management and leadership, reinforced by his managerial roles in prestigious hotel chains such as Marriott International and Macdonald Hotels & Resorts.
- Emphasis on Guest Experience and Satisfaction - A distinct industry-specific element that stands out is Henry's consistent focus on improving guest satisfaction and operational efficiency. This is evident in achievements like a 15% increase in satisfaction scores and a 25% reduction in check-in times, demonstrating his impact on enhancing guest experiences and meeting business objectives.
Front Office Manager in Retail
- Engagement with Diverse Roles and Responsibilities - Archie's CV showcases a rich career trajectory with growth from an Administrative Assistant to an Office Manager, highlighting a steady rise in responsibility and scope. This demonstrates adaptability and proficiency in handling increasingly complex roles across reputable firms like Arup and Skanska. Each role builds upon the previous experiences, illustrating a well-rounded and comprehensive development in operations and management.
- Emphasis on Quantifiable Achievements - The CV effectively details significant, measurable impacts made by Archie in previous roles. For example, initiatives such as a 30% increase in workflow efficiency, a 25% reduction in reporting errors, and a 20% cost saving on office supplies reflect strong contributions to organizational efficiency and cost-effectiveness. These accomplishments underscore not only the candidate's capability to deliver but also their focus on business-relevant outcomes.
- Comprehensive Coverage of Skills and Certifications - A wide array of skills spanning office management, contract management, and customer service positions Archie as a versatile candidate. Notably, specialized certifications like Project Management Professional and Advanced Excel Skills for Business bolster Archie's technical competency in managing projects and handling business data. This blend of general and technical expertise aligns well with the requirements for an Office Administrator role.
Front Office Manager in Manufacturing
- Strategic Career Progression with Prominent Roles - The CV showcases a clear trajectory from Guest Services Supervisor to Front Desk Manager, indicating a consistent commitment to growth within the hospitality industry. This progression highlights the candidate’s ability to take on increasing levels of responsibility, moving from team supervision at Premier Inn to strategic leadership roles at Marriott International and Hilton Hotel.
- Demonstrated Impact Through Quantifiable Achievements - The CV effectively utilizes specific metrics to illustrate the candidate’s achievements, such as a 25% improvement in customer service scores and a 20% increase in booking efficiency. These metrics underscore the candidate's ability to drive business improvements that directly impact guest satisfaction and operational efficiency, key elements in the hospitality sector.
- Soft Skills and Leadership Drive Team Success - The CV highlights a strong focus on leadership and team development, exemplified by initiatives like creating training programs and enhancing team productivity by 15%. These efforts demonstrate the candidate's ability to mentor and lead a team, fostering an environment of continuous improvement and collaboration, critical for a Front Desk Manager role.
Front Office Manager in Telecommunications
- Clarity and concise structure - Rosie's CV is structured to present information in a clear, straightforward manner. The use of headings and bullet points makes it easy to follow her career trajectory and identify key skills and achievements. This concise format allows readers to quickly grasp her qualifications and contributions.
- Progressive career development - Rosie’s career path shows a strong upward trajectory, with promotions from Operations Supervisor at General Electric to Manufacturing Manager at Honeywell. This progression demonstrates her consistent performance and ability to take on greater responsibilities within the manufacturing sector.
- Deep expertise in manufacturing methodologies - The CV highlights Rosie’s proficiency with industry-specific tools and methodologies like 5S Methodology, Value Stream Mapping, and Six Sigma. Her expertise in these areas not only underscores her technical depth but also her commitment to operational excellence and continuous improvement in manufacturing processes.
Front Office Manager in Logistics
- Clear Structure and Conciseness - The CV is well-organized, starting with a succinct summary that highlights Elsie Murray's two years of focused logistics expertise. Each section is properly delineated, providing clear insights into her professional experience, education, and skills without overwhelming readers with unnecessary details.
- Impressive Career Progression - Elsie demonstrates significant career growth, moving from a Logistics Coordinator to a Warehouse and Logistics Manager within a few years. This trajectory showcases her capability to take on more responsibility and handle complex logistics operations, indicating a promising potential for further advancement in the field.
- Strategic Use of Technology - The CV emphasizes Elsie's proficiency in implementing advanced tools and methodologies, such as cloud-based CRM systems and inventory management systems. Her application of these technologies to achieve substantial improvements in logistics efficiency and cost-effectiveness highlights her technical depth and forward-thinking approach.
Front Office Manager in Pharmaceuticals
- Impressive career growth and leadership progression - Oscar Evans' CV showcases a deliberate and steady advancement in his career, starting as an Operations Supervisor and rising to a Facilities Operations Manager at a reputable global company. This trajectory reflects not only an increase in responsibility but also a broader influence over international sites and larger teams.
- Well-defined structure leading to insightful readability - The CV is meticulously organized, with clearly defined sections that make it easy to extract relevant information quickly. Each segment, from work experience to education and skills, is concise yet thorough, allowing the reader to grasp Oscar's qualifications and career accomplishments rapidly.
- Strong emphasis on safety and sustainability - Oscar’s dedication to safety compliance and environmental sustainability is a standout feature. His achievements in implementing a safety compliance program with zero incidents and leading sustainability projects that reduced energy costs demonstrate a commitment to not just industry standards but also to future-focused practices.
Front Office Manager in Agriculture
- Structured and Comprehensive Presentation - The CV offers a well-organized structure, beginning with a concise summary that piques interest, followed by sections like experience, education, skills, and additional courses. Each entry under the experience section is clearly bullet-pointed, allowing for a quick grasp of responsibilities and achievements, ensuring clarity and readability.
- Career Progression and Advancement - Max Wright's career trajectory shows a clear growth path, advancing from a Marketing Analyst to a Digital Marketing Manager. This progression not only showcases his ability to take on increased responsibilities but also highlights his upward mobility within reputable companies like Unilever and Procter & Gamble, indicating his value and contribution to these organizations.
- Application of Data-Driven Solutions - The CV emphasizes the candidate's aptitude for leveraging data and technical skills. His experience with SEO strategies, data analysis, and tools like Google Analytics suggests an understanding of how to translate data insights into impactful marketing strategies. This focus on data-driven decision making is a critical asset in modern digital marketing roles.
Front Office Manager in Construction
- Clear and Logical Structure - The CV is well-structured, starting with a succinct summary that outlines the candidate's skills and experiences, followed by clearly differentiated sections for career history, education, skills, and additional courses. This organization enhances readability and allows the hiring manager to easily navigate through the applicant's qualifications.
- Demonstrates Career Growth and Leadership - This CV portrays a strong career progression, highlighting Alfie’s ascent from an Assistant Project Manager to Senior Project Manager at prestigious firms. This upward trajectory underscores his ability to take on increased responsibilities and his leadership potential, evident in managing large teams and leading major projects.
- Integration of Technical Tools and Methodologies - The CV effectively highlights Alfie's proficiency with industry-relevant tools and practices, such as Microsoft Project and Agile Methodologies. This technical aptitude is crucial for a project management role and demonstrates his capability to effectively utilize these tools to enhance project efficiency and outcomes.
Front Office Manager in Information Technology
- Clear and Structured Presentation - The CV is organized with distinct sections that highlight key areas such as experience, education, skills, and achievements, making it easy for a reader to navigate and understand Harry Williams' professional background. Each position held is described concisely with bullet points that clearly outline responsibilities and accomplishments.
- Progressive Career Development - Harry Williams has shown consistent growth in his career, moving from a Data Analyst role at Barclays to a Senior Analyst position at Unilever. This progression indicates strong professional development and the ability to leverage skills across varying aspects of analysis and process optimization within different industries.
- Strong Demonstration of Impactful Achievements - The achievements section underscores Harry’s capability to drive significant business improvements. For example, the 15% reduction in costs through process optimization showcases a tangible, positive impact on Unilever’s operations, while the revenue growth initiative at Tesco reflects the strategic effectiveness of data-driven approaches.
Structuring your front office manager CV layout: four factors to keep in mind
There are plenty of best practices out there for your CV layout and design. At the end of the day, a clear format and concise CV message should be your top priority. Use your CV design to enhance separate sections, bringing them to the forefront of recruiters' attention. At the same time, you can write content that:
- Follows the reverse chronological order in the experience section by first listing your most recent jobs;
- Incorporates your contact information in the header, but do skip out on the CV photo for roles in the UK;
- Is spotlighted in the most important sections of your CV, e.g. the summary or objective, experience, education, etc. to show just how you meet the job requirements;
- Is no longer than two-pages. Often, the one-page format can be optimal for your front office manager CV.
Before submitting your CV, you may wonder whether to export it in Doc or PDF. With the PDF format, your information and layout stay intact. This is quite useful when your CV is assessed by the Applicant Tracker System (or the ATS) . The ATS is a software that scans your profile for all relevant information and can easily understand latest study on the ATS , which looks at your CV columns, design, and so much more.
PRO TIP
Use font size and style strategically to create a visual hierarchy, drawing the reader's eye to the most important information first (like your name and most recent job title).
The top sections on a front office manager CV
- Career Summary showcases years of experience and leadership skills to manage the front office effectively.
- Professional Experience section lists specific roles and achievements as a front office manager.
- Key Competencies include skills such as customer service, team management, and conflict resolution.
- Educational Background reflects relevant hospitality or management qualifications.
- Industry Certifications highlight specialised training in hotel management or customer service excellence.
What recruiters value on your CV:
- Emphasise your leadership and interpersonal skills to reflect your ability to manage both staff and guest relations efficiently.
- Highlight your experience with front office software systems and any relevant certifications to demonstrate your technical proficiency and ability to adapt to new technologies.
- Detail your experience in handling reservations, front desk operations, and guest services to underscore your comprehensive knowledge of front office duties.
- Include examples of problem-solving under pressure, showcasing how you've successfully managed guest complaints or emergencies with professionalism and poise.
- Quantify your achievements in guest satisfaction scores, staff turnover rates, or revenue management to provide concrete evidence of your success as a front office manager.
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Tips and tricks on writing a job-winning front office manager CV header
The CV header is the space which most recruiters would be referring most often to, in the beginning and end of your application. That is as the CV header includes your contact details, but also a headline and a professional photo. When writing your CV header:
- Double-check your contact details for spelling errors or if you've missed any digits. Also, ensure you've provided your personal details, and not your current work email or telephone number;
- Include your location in the form of the city and country you live in. If you want to be more detailed, you can list your full address to show proximity to your potential work place;
- Don't include your CV photo, if you're applying for roles in the UK or US, as this may bias initial recruiters' assessments;
- Write a professional headline that either integrates the job title, some relevant industry keywords, or your most noteworthy achievement.
In the next part of our guide, we'll provide you with professional CVs that showcase some of the best practices when it comes to writing your headline.
Examples of good CV headlines for front office manager:
- Front Office Manager | Guest Satisfaction Expert | Certified Hospitality Supervisor | 5+ Years in Leadership
- Experienced Front Desk Manager | Revenue Management | Advanced Communication Skills | NEBOSH Certified | 10 Years
- Senior Front Office Manager | Strategic Planning & Operations | Staff Training Enthusiast | 15+ Years’ Experience
- Lead Reception Manager | Customer Service Excellence | Fluent in French & Spanish | PMP Qualified | 7 Years
- Junior Front Office Supervisor | Evolving Leadership Talents | Tech-Savvy | IHK Hospitality Certification | 3 Years
- Hospitality Front Office Lead | Quality Assurance | Process Improvement Specialist | 8+ Years in Hotel Management
Catching recruiters' attention with your front office manager CV summary or objective
Located closer to the top of your CV, both the summary and objective are no more than five sentences long and serve as an introduction to your experience. What is more, you could use either to entice recruiters to read on. Select the:
- Summary, if you happen to have plenty of relevant experience. Feature your most impressive accomplishments and up to three skills that are relevant to the job you're applying for;
- Objective, if you're just starting your career off. Provide your career goals and answer how you see the role you are applying for will match your professional growth.
Judging which one you need to add to your front office manager CV may at times seem difficult. That’s why you need to check out how professionals, with similar to your experience, have written their summary or objective, in the examples below:
CV summaries for a front office manager job:
- Seasoned Front Office Manager with over 10 years of experience in the hospitality industry, skilled in enhancing guest experiences and streamlining operational processes. Holds a record of increasing customer satisfaction ratings by 20% at a prestigious London hotel through innovative service strategies.
- Professional with 8 years of managerial experience in retail, seeking to leverage extensive customer service and team leadership skills in a Front Office Manager capacity. Implemented a customer feedback system which improved service delivery and sales figures by 30% in previous role.
- Dedicated individual with a background in healthcare administration, aiming to transfer 6 years of patient coordination and team management expertise into the hospitality sector. Commended for implementing cost-saving scheduling solutions that improved patient flow by 25% in former position.
- Dynamic professional transitioning from a 7-year tenure in the event planning industry to Front Office Management. Recognised for orchestrating high-profile events with up to 500 guests, aiming to utilise exceptional organisational and problem-solving skills to enhance guest relations in a hotel environment.
- As a fresh graduate with a degree in Hospitality Management, I am eager to apply my academic knowledge and passion for customer service excellence to contribute positively to guest experiences and operational success as a Front Office Manager.
- Ambitious individual seeking an entry-level Front Office Manager position, bringing forth strong interpersonal skills, a detail-oriented mindset, and keenness to learn from industry professionals. Motivated to develop hands-on expertise and contribute to the hotel’s guest satisfaction goals.
The best formula for your front office manager CV experience section
The CV experience section is the space where many candidates go wrong by merely listing their work history and duties. Don't do that. Instead, use the job description to better understand what matters most for the role and integrate these keywords across your CV. Thus, you should focus on:
- showcasing your accomplishments to hint that you're results-oriented;
- highlighting your skill set by integrating job keywords, technologies, and transferrable skills in your experience bullets;
- listing your roles in reverse chronological order, starting with the latest and most senior, to hint at how you have grown your career;
- featuring metrics, in the form of percentage, numbers, etc. to make your success more tangible.
When writing each experience bullet, start with a strong, actionable verb, then follow it up with a skill, accomplishment, or metric. Use these professional examples to perfect your CV experience section:
Best practices for your CV's work experience section
- Managed a team of 15+ receptionists, concierges, and support staff to ensure top-tier guest service and efficient front office operations, achieving an average guest satisfaction rate of 95%.
- Implemented a dynamic room pricing strategy that resulted in a 12% increase in room revenue year-on-year, whilst maintaining high occupancy rates.
- Coordinated with housekeeping and maintenance departments to reduce average room turnaround time by 30%, enhancing guest experiences and improving operational efficiency.
- Developed and delivered comprehensive training programmes for front office staff, which decreased employee turnover by 20% and improved team performance.
- Oversaw the installation of a new Property Management System, streamlining operations and resulting in a 25% reduction in guest check-in time.
- Negotiated with vendors for front office supplies, securing contracts that led to a 15% cost saving without compromising on quality or guest experiences.
- Handled guest relations and effectively resolved complaints, fostering a positive atmosphere and turning dissatisfied guests into repeat visitors.
- Consistently monitored front office performance against KPIs, identifying areas for improvement and implementing strategic changes to achieve targets.
- Maintained strong interdepartmental communication to ensure that VIP guests received personalized services, which increased guest loyalty and referrals.
Work Experience
Senior Front Office Manager
Highview International Hotel
01/2019-Ongoing
- Oversaw the front office team of 15 staff at the prestigious Highview International Hotel, leading to a 25% increase in customer satisfaction scores.
- Implemented a new Property Management System that improved room assignment efficiency and reduced check-in wait times by 20%.
- Designed and executed an employee training program that decreased staff turnover by 30% and fostered a positive work environment.
- Collaborated with the marketing department to develop promotional packages that increased off-peak occupancy rates by 18%.
Work Experience
Hotel Front Office Manager
Cityscape Hotel & Resorts
05/2017-12/2018
- Managed a multi-lingual front desk team at Cityscape Hotel & Resorts, enhancing guest experience for international visitors and securing repeat business.
- Led the transition to a cloud-based reservation system which streamlined booking processes and improved data accuracy.
- Initiated a guest feedback loop that directly informed service improvements, resolving 95% of complaints to the guests' satisfaction.
Work Experience
Front Office Supervisor
Marina Bay Luxury Resort
08/2014-04/2017
- Supervised daily operations of the front office staff at Marina Bay Luxury Resort, maintaining an operationally efficient front desk.
- Coordinated with housekeeping to improve room readiness for early check-ins, which grew customer satisfaction by 15%.
- Managed booking and billing for high-profile events, including a 500-guest international conference that generated $250,000 in revenue.
Work Experience
Front Office Department Head
Coastal Retreat Hotel
03/2012-07/2014
- Maintained a 97% occupancy rate throughout tenure as Front Office Department Head at Coastal Retreat Hotel through targeted marketing and exceptional customer service strategies.
- Developed a seamless VIP check-in protocol that reduced service time by 40%, enhancing the experience for premium guests.
- Negotiated with vendors to upgrade in-room technology, resulting in a 10% reduction in operational costs.
Work Experience
Front Desk Operations Manager
Urban Getaway Inn
11/2009-02/2012
- Directed front office functions at Urban Getaway Inn, implementing a loyalty program that increased repeat guest visits by 35%.
- Reduced check-in process by an average of 3 minutes per guest through the introduction of a mobile app, enhancing guest arrival experience.
- Streamlined inter-departmental communication protocols, significantly reducing errors in guest billing and service delivery.
Work Experience
Front Office Lead Manager
Boutique City Hotel
06/2016-11/2018
- Supervised front office operations at Boutique City Hotel, maintaining superior guest service in a 50-room boutique environment.
- Introduced an upselling initiative that resulted in an additional $50,000 revenue within the first year of implementation.
- Liaised with IT to develop a custom check-in kiosk, decreasing the average guest wait time by 25%.
Work Experience
Guest Services Manager
Grand Estates Resort
04/2013-05/2016
- Led the front desk team at Grand Estates Resort, increasing guest satisfaction rate to 92% through enhanced service training programs.
- Orchestrated the logistics of high-volume check-ins and check-outs during peak seasons, maintaining a smooth operation flow.
- Worked in tandem with the revenue management team to optimize pricing strategy, contributing to a 12% year-over-year revenue growth.
Work Experience
Front Office Lead
Metropolitan Central Hotel
10/2011-03/2013
- Championed the front office operations at Metropolitan Central Hotel, where I drove the initiative to improve the guest feedback system, leading to a 90% issue resolution rate.
- Interfaced with the maintenance department to ensure timely resolution of facility-related issues, reducing guest complaints by 40%.
- Developed a comprehensive shift scheduling system that maximized staff availability while maintaining high morale.
Work Experience
Head of Front Office
Skyline Business Hotel
09/2015-01/2019
- Played a pivotal role in revamping the customer service protocol at Skyline Business Hotel, which led to a recognition award for 'Best Customer Service' in the regional hotel sector.
- Improved the reservation management system, which resulted in an increase in direct bookings by 20%.
- Cultivated cross-departmental collaboration which resulted in a more synchronized guest service workflow and reduced room turnover times.
Work Experience
Front Office Coordinator
Airport Gateway Hotel
07/2013-08/2015
- Managed front office team at Airport Gateway Hotel, ensuring rapid accommodation of transit guests and a 99% positive feedback rate for efficiency.
- Restructured the employee training program to include customer service best practices, improving overall service quality.
- Facilitated the procurement of a state-of-the-art telephony system that improved communication between departments and with guests.
Swapping your professional experience (when you have none) with skills and more
Never underestimate the importance of relevancе when it comes to your front office manager CV. Even if you don't happen to have much or any standard (full-time contract) professional experience, this doesn't mean you shouldn't apply for the role. Instead of a bespoke CV experience section:
- Showcase more prominently any internships, part-time roles, and volunteer experience that are applicable to the role and have taught you job-crucial skills;
- Feature a strengths or achievements section with your transferrable skills or talents you've obtained thanks to your work or life experience;
- Write an objective statement that clearly outlines your values as a candidate and defines your career ambitions;
- List your education or certificates that match the job profile closer to the top of your CV.
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PRO TIP
If you have experience in diverse fields, highlight how this has broadened your perspective and skill set, making you a more versatile candidate.
Describing your unique skill set using both hard skills and soft skills
Your front office manager CV provides you with the perfect opportunity to spotlight your talents, and at the same time - to pass any form of assessment. Focusing on your skill set across different CV sections is the way to go, as this would provide you with an opportunity to quantify your achievements and successes. There's one common, very simple mistake, which candidates tend to make at this stage. Short on time, they tend to hurry and mess up the spelling of some of the key technologies, skills, and keywords. Copy and paste the particular skill directly from the job requirement to your CV to pass the Applicant Tracker System (ATS) assessment. Now, your CV skills are divided into:
- Technical or hard skills, describing your comfort level with technologies (software and hardware). List your aptitude by curating your certifications, on the work success in the experience section, and technical projects. Use the dedicated skills section to provide recruiters with up to twelve technologies, that match the job requirements, and you're capable of using.
- People or soft skills provide you with an excellent background to communicate, work within a team, solve problems. Don't just copy-paste that you're a "leader" or excel at "analysis". Instead, provide tangible metrics that define your success inusing the particular skill within the strengths, achievements, summary/ objective sections.
Top skills for your front office manager CV:
HARD SKILLS
Revenue Management
Booking Systems
Front Desk Operations
Customer Relationship Management (CRM)
Scheduling
Report Preparation
Compliance Knowledge
Inventory Management
Hospitality Software
Financial Acumen
SOFT SKILLS
Leadership
Communication
Problem-Solving
Interpersonal Skills
Customer Service
Multitasking
Attention to Detail
Decision Making
Time Management
Conflict Resolution
PRO TIP
If you have received professional endorsements or recommendations for certain skills, especially on platforms like LinkedIn, mention these to add credibility.
Your university degree and certificates: an integral part of your front office manager CV
Let's take you back to your uni days and decide what information will be relevant for your front office manager CV. Once more, when discussing your higher education, select only information that is pertinent to the job (e.g. degrees and projects in the same industry, etc.). Ultimately, you should:
- List only your higher education degrees, alongside start and graduation dates, and the university name;
- Include that you obtained a first degree for diplomas that are relevant to the role, and you believe will impress recruiters;
- Showcase relevant coursework, projects, or publications, if you happen to have less experience or will need to fill in gaps in your professional history.
PRO TIP
Focus on describing skills in the context of the outcomes they’ve helped you achieve, linking them directly to tangible results or successes in your career.
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Key takeaways
What matters most in your front office manager CV-writing process is for you to create a personalised application. One that matches the role and also showcases your unique qualities and talents.
- Use the format to supplement the actual content, to stand out, and to ensure your CV experience is easy to comprehend and follows a logic;
- Invest time in building a succinct CV top one third. One that includes a header (with your contact details and headline), a summary or an objective statement (select the one that best fits your experience), and - potentially - a dedicated skills section or achievements (to fit both hard skills and soft skills requirements);
- Prioritise your most relevant (and senior) experience closer to the top of your CV. Always ensure you're following the "power verb, skill, and achievement" format for your bullets;
- Integrate both your technical and communication background across different sections of your CV to meet the job requirements;
- List your relevant education and certificates to fill in gaps in your CV history and prove to recrutiers you have relevant technical know-how.
