Crafting a CV that effectively showcases your diverse skill set and community engagement successes is a significant challenge for any community manager. Our guide provides tailored tips and examples to help you articulate your unique experience and stand out to potential employers.
What information should you include in your community manager CV? Learn how to create your interview-landing and job-winning profile with our bespoke guide on:
- Applying best practices from real-world examples to ensure your profile always meets recruiters' expectations;
- What to include in your work experience section, apart from your past roles and responsibilities?
- Why are both hard and soft skills important for your application?
- How do you need to format your CV to pass the Applicant Tracker Software (ATS) assessment?
If you're writing your CV for a niche community manager role, make sure to get some inspiration from professionals:
Resume examples for community manager
Explore additional community manager cv samples and guides and see what works for your level of experience or role.
By Experience
Senior Community Manager
- Concise and Strategic Content Presentation - The CV is excellently structured with clear sections and bullet points that emphasize crucial achievements and responsibilities. Each entry highlights impactful statistics and outcomes, ensuring the reader quickly grasps the key value propositions brought by the candidate.
- Progressive Career Trajectory in Gaming Industry - James Lewis's career growth is highlighted by a steady progression from Assistant Community Manager to Senior Community Manager, showcasing his increasing responsibilities and expertise in player engagement and community management. His experience across prominent companies like Electronic Arts, Ubisoft, and SEGA illustrates a strong commitment to the gaming industry.
- Specialization in Community Strategy and Campaign Management - The CV stands out for its focus on industry-specific strengths, such as designing multi-channel campaigns and implementing player feedback systems. Utilizing tools and platforms like Discord and Reddit, Lewis demonstrates a deep understanding of community dynamics, essential for thriving in the digital gaming environment.
Junior Community Manager
- Clear Career Growth and Progression - Daisy Shaw's career trajectory is well-articulated, showing a clear path from an Administrative Assistant to an Assistant Community Manager. This progression reflects her growing responsibilities and mastery of various community management aspects, indicating her dedication and capability in advancing within the industry.
- Emphasis on Cross-Functional Abilities - The CV effectively highlights Daisy's adaptability and versatility, showcasing her ability to work across different functions such as vendor management, financial reporting, and event coordination. This cross-functional experience enhances her capacity to manage diverse community management challenges successfully.
- Significant Impact Through Measurable Achievements - The document distinguishes itself by emphasizing Daisy's accomplishments through concrete metrics. For instance, she improved client satisfaction by 25% and reduced project costs by 20%, demonstrating her capacity to drive meaningful outcomes that address both community satisfaction and operational efficiency.
By Role
Community Engagement Manager
- Structured Experience and Achievements - The CV showcases Amelia Murphy’s career progression in detail, presenting clear timelines and quantifiable results that underscore her effectiveness. This clarity in structure allows potential employers to easily track her growth from a Customer Success Manager to a Community Engagement Manager, illustrating her upward trajectory in the industry.
- Emphasis on Cross-functional Collaboration - Amelia’s CV highlights her collaboration skills through her work with cross-functional teams at BP. This adaptability is crucial for integrating community feedback into organizational strategies, which is a vital asset for a manager overseeing community engagement and ensuring alignment with wider business objectives.
- Fostering Relationship Building to Drive Engagement - The focus on relationship building as a core skill emphasizes Amelia’s approach to community management. By detailing her significant achievements in increasing community participation and satisfaction through targeted initiatives and content strategies, her CV demonstrates how her relational acumen translates into tangible business results.
Community Relations Manager
- Career Trajectory and Professional Growth - Isabelle Reed's CV highlights a strong career progression, moving from a Sales Executive to a Senior Sales Consultant within a span of nine years. Her ascension in roles demonstrates her dedication and success in sales, further supported by her ability to exceed targets and lead sales teams effectively.
- Achievements and Business Impact - This CV shines with its emphasis on achievements that are not just about meeting numbers but also about creating significant business impacts. For example, launching a customer loyalty program that increased repeat sales by 20% at Four Seasons Health Care showcases her strategic thinking and ability to enhance customer retention.
- Soft Skills and Leadership Qualities - Isabelle’s leadership capabilities are prominently featured through her roles in training and mentoring junior associates, which resulted in substantial performance improvements. She also demonstrates soft skills such as compassionate care understanding and team leadership, critical for success in the sales domain.
Digital Community Manager
- Strategic Partnership Growth - The CV effectively highlights how the candidate expanded and strengthened strategic partnerships, notably identifying and collaborating with 20 local health organizations. This demonstrates the candidate's commitment to creating robust alliances, crucial for the role of a Digital Community Manager.
- Data-Driven Decision Making - A major strength depicted in the CV is the candidate's capability to use metrics for refining strategies and making data-driven decisions. With monthly tracking of digital engagement metrics, the candidate achieved a 30% improvement in content strategy, showcasing methodical and analytical skills crucial for strategic planning.
- Cross-Functional Collaboration - There is a clear emphasis on the candidate’s ability to work cross-functionally, as evidenced by their coordination efforts with various teams, such as marketing and operations. This adaptability to integrate community strategies with broader business goals emphasizes strong interpersonal and collaborative skills.
Community Outreach Manager
- Clear and Structured Presentation - The CV effectively communicates the candidate's qualifications by using a clean, structured format. Information is organized under well-defined sections such as experience, education, and skills, allowing for easy navigation and quick comprehension of key accomplishments and roles.
- Career Trajectory and Growth - Florence Knight's career progression reflects continuous growth within the field of community engagement. Transitioning from an Outreach Assistant to a Community Outreach Manager, her path shows increasing responsibility and leadership in her roles, highlighting her ability to advance and excel in her career.
- Impactful Achievements - Displaying a strong track record of achievements, the CV provides specific metrics that illuminate the candidate’s impact on organizations. Examples include a 30% increase in program referrals and a 40% improvement in engagement through strategic event planning, demonstrating significant contributions to business objectives.
Community Development Manager
- Structured Clarity and Conciseness - The CV is crafted with a clear and logical structure, ensuring each section flows seamlessly into the next. Details are presented concisely, providing just the right amount of information without overwhelming the reader. This effective presentation enhances the readability and accessibility of the candidate's qualifications.
- Progressive Career Trajectory - Harper Webb's career path exhibits a steady progression from an Urban Planning Officer to a Community Development Manager, demonstrating consistent growth within the public administration sector. This trajectory highlights their ability to rise through the ranks by acquiring and refining skills essential for governance and urban planning leadership roles.
- Impactful Achievements with Community Relevance - The achievements section illustrates significant contributions toward community betterment, with each success detailed in terms of tangible impacts, such as a 40% increase in public participation and a 25% enhancement in green space accessibility. These accomplishments underscore not only Harper's capability to drive meaningful changes but also their dedication to sustainable urban development.
Community Support Manager
- Clear and Structured Presentation - The CV of Joshua Patel is presented in a clear and structured format, enabling easy navigation through different sections. Each segment, from the professional summary to the detailed experience, is concise yet informative, providing enough context without overwhelming detail. Key achievements and roles are highlighted using bullet points, offering a swift understanding of his competencies and contributions.
- Impressive Career Progression in Healthcare - Joshua’s career trajectory reflects significant growth, with progressive roles that demonstrate his ability to adapt and excel within the healthcare sector. Starting as a Service Improvement Officer and advancing to a Business Support Manager, his journey depicts an upward career movement characterized by increasing responsibilities and leadership roles in substantial organizations like NHS Greater Glasgow and Clyde.
- Robust Achievements with Measurable Impact - The achievements listed in the CV underscore Joshua's ability to drive impactful changes within healthcare systems. Notable accomplishments, such as leading projects to save £100,000 annually through process efficiencies and increasing patient satisfaction by 30%, highlight not only numerical success but also the significant business relevance of his initiatives. His work in service improvement and compliance evidently enhances operational effectiveness and patient care quality.
Community Project Manager
- Clarity and Structured Presentation - The CV is presented with exceptional clarity, segmenting sections logically and utilizing bullet points effectively to ensure that each achievement, skill, and experience is easy to digest. This concise format highlights the candidate's key contributions without overwhelming the reader with excessive information.
- Exemplary Career Progression - The candidate exhibits a strong career trajectory, advancing from a Project Coordinator to a Senior Project Manager within the healthcare sector. This progression showcases her commitment to professional growth and the accumulation of responsibilities and impact over time, demonstrating readiness for high-level management roles.
- Industry-Specific Expertise - Demonstrating a profound knowledge of project management tools and methodologies, such as PRINCE2, MS Project, and Agile methodologies, the CV reflects a deep technical understanding tailored specifically to healthcare solutions. This focus on industry-specific methodologies underlines the candidate's ability to manage complex healthcare projects effectively.
Community Partnership Manager
- Highlight on Professional Development and Growth - Alexander Jackson's CV effectively illustrates a progressive career trajectory. Starting as a Business Development Specialist and rising to the position of Partnership Manager, he demonstrates clear career advancement with significant achievements at each stage. His career journey reflects consistent growth in responsibility and complexity within the healthcare sector.
- Showcasing Leadership and Collaboration Skills - The CV emphasizes Alexander's leadership and collaborative capabilities through roles where he spearheaded negotiations, chaired cross-functional meetings, and developed marketing strategies. His ability to align strategic goals with partner needs speaks volumes about his proficiency in fostering teamwork and driving mutual success in partnerships.
- Adaptability and Strategic Insight across Roles - From enhancing stakeholder relationships to optimizing partnership performance, Alexander has shown adaptability in various challenging scenarios. His work with Bupa UK is a testament to this, where significant revenue increases and enhanced partner engagement highlight his strategic foresight and agile execution in dynamic business environments.
Community Marketing Manager
- Detailed Career Progression and Industry Experience - Sophia's CV meticulously outlines her steady progression in the field of community marketing, from a Marketing Coordinator to a Community Marketing Manager role. This trajectory demonstrates not only her growth but also her ability to adapt and lead in varied settings including remote and in-office environments.
- Focused Use of Data and Analytics for Community Enhancement - The CV highlights Sophia’s exceptional ability to leverage data-driven insights to enhance community engagement. Her application of analytics has resulted in significant improvements, such as a 30% increase in user engagement and doubled effectiveness of communications, directly impacting community health metrics.
- Strategic Skills in Cross-Functional Collaboration - The document showcases Sophia’s proficiency in collaborating with cross-functional teams. Her leadership has led to the successful execution of campaigns and new feature launches, indicative of her capability to unite diverse groups towards common objectives, essential for the role of a Community Marketing Manager.
Community Services Manager
- Structured and Concise Presentation - The CV is well-organized with distinct sections for experience, education, skills, and achievements, allowing for quick comprehension. Key accomplishments are highlighted with bullet points that concisely convey the candidate's impact and contributions in each role.
- Career Advancement and Industry Expertise - Isla King's career trajectory demonstrates significant growth from a Travel Analyst to a Corporate Travel Manager within major global companies. This path reflects an increasing depth of expertise in travel management and technology integration, corroborated by consistent promotions and responsibilities.
- Emphasis on Improvements and Efficiencies - The CV effectively communicates achievements that go beyond mere figures, showing significant business relevance. By highlighting reductions in travel costs, enhancements in satisfaction ratings, and improvements in user adoption and stakeholder engagement, it emphasizes the strategic impact of the candidate’s work on the companies involved.
Online Community Manager
- Structured Progression in Career Roles - Evie Perry has demonstrated notable career growth, transitioning from Digital Community Coordinator at Oxfam to Senior Community Manager at Change.org. This advancement highlights her increasing responsibility and the trust placed in her capabilities to lead larger teams and implement successful engagement strategies.
- Emphasis on Inclusivity and Engagement - The CV outlines a strong commitment to fostering inclusive communities, evident from her leadership in revamping community engagement practices and implementing inclusive communication strategies. This focus on inclusivity and engagement is crucial for a role centered around Human Rights and Online Community Management.
- Solid Foundation in Educational Background - Evie's educational qualifications, including an MSc in Social Media Management and a BA in Communication and Media Studies, provide a solid foundation that underpins her practical experiences. These degrees are directly relevant to her role in community management, equipping her with essential theoretical and practical knowledge necessary for the industry.
Community Program Manager
- Career Advancement through Strategic Roles - Archie Clark's CV reveals a progressive career path marked by strategic roles in community and client management. Starting as a Sales Executive at Thomson Reuters, moving to a Client Success Manager at Gartner, and finally reaching a Senior Community Manager position at Evanta, his trajectory demonstrates a clear upward growth and a knack for increasingly complex responsibilities.
- Cross-Functional Collaboration and Leadership - The CV distinctly highlights Archie's ability to work across various teams and departments, signifying strong leadership and collaborative skills. By leading cross-functional team projects and partnering with marketing and content teams to boost membership by 30%, he underscores his capacity to unite diverse expertise towards common goals and drive organizational success.
- Innovative Community and Client Engagement Strategies - Highlighting a unique blend of industry-specific strategies, Archie's achievements in community management are underlined by his successful implementation of best practices to retain over 500 C-level executives. His innovative initiatives, such as spearheading virtual community platforms and integrating client feedback to enhance services, showcase his ability to adapt cutting-edge methodologies to improve engagement and satisfaction.
Community Events Manager
- Concise presentation with strategic focus - The CV is clearly structured, allowing the reader to quickly grasp Freya Richardson’s extensive experience in event and community management. Key sections like experience, education, and skills are concise yet informative, ensuring that relevant details about her expertise in lab automation and marketing are evident without overwhelming the reader.
- Strong career trajectory showcasing growth and specialization - Freya's career journey reflects continuous growth and specialization within the event marketing industry, progressing from a Marketing Executive role to Senior Events & Community Manager. This trajectory reflects her ability to take on increasing responsibilities and her commitment to refining her skills in lab automation and community engagement, contributing to her strong positioning in the industry.
- Demonstration of business impact through achievements - The listed achievements are directly tied to business outcomes, such as a 40% increase in brand engagement and a 25% improvement in lead generation. These statistics not only demonstrate her effectiveness but also underscore her ability to implement strategies that deliver substantial business value, aligning with the goals of potential employers in amplifying brand presence and engagement.
Community Operations Manager
- Clear Career Path with Structured Progression - Elsie Murray's CV illustrates a well-defined career trajectory, showing advancements from Operations Manager to Community Manager and ultimately to Executive Director. This progression highlights her capability to take on increased responsibilities and her steady rise within the senior living industry.
- Strong Leadership and Team Development Skills - The CV emphasizes Elsie's ability to build and empower teams, demonstrated by her successful coaching of five team members into leadership roles and implementing employee engagement programs that boosted team satisfaction.
- Impact-Oriented Achievements - The CV effectively communicates achievements that have significant business relevance, such as achieving a 20% growth in occupancy rates and exceeding revenue budgets by 10%. These metrics illustrate her capacity to lead initiatives that drive financial and operational success.
Community Growth Manager
- Clear and Structured Presentation - The CV boasts a clean and concise layout, clearly delineating sections such as Experience, Education, Skills, and Achievements. This structured approach allows for easy navigation and highlights key areas of Ivy’s professional journey effectively, ensuring recruiters can quickly grasp her qualifications and accomplishments.
- Impressive Career Trajectory in Gaming - Ivy Ward's career demonstrates a clear progression within notable names in the gaming industry such as Electronic Arts, Ubisoft, and Riot Games. Her trajectory from Community Manager to Community Growth Manager showcases her growth, learning, and increasing responsibilities, reflecting dedication and expertise in her field.
- Utilization of Digital Platforms and Tools - The CV stands out by highlighting Ivy’s adept use of industry-specific platforms like Discord, Reddit, Instagram, and TikTok. Her ability to leverage these digital tools for community growth and engagement specifically in gaming communities demonstrates her technical depth and adaptability in a rapidly evolving industry.
Community Strategy Manager
- Clear and Structured Presentation - The CV is presented in a well-organized structure, making it easy to navigate and understand. Each section is distinctly outlined, allowing quick access to critical information such as professional experience, education, and skills. The content is concise, with achievements and responsibilities in bullet points for clarity and focus.
- Noteworthy Career Growth and Industry Diversity - Edward Mitchell's career trajectory showcases significant growth, progressing from a Business Analyst to a Strategy Manager within a nine-year span. His experience involves a seamless transition across different industries, including payments and travel, indicating adaptability and a wide-ranging industry insight, valuable for his current role focused on innovation and market analysis.
- Impactful Achievements with Tangible Business Relevance - The CV highlights achievements that go beyond mere numbers, reflecting a profound impact on business performance. For instance, increasing revenue by 25% and improving onboarding efficiency by 30% not only demonstrate strategic acumen but also a deep understanding of operational effectiveness and client satisfaction. These results are outlined in the CV to illustrate his contribution to organizational success.
Community Content Manager
- Adaptive Career Progression - Daniel Baker's career trajectory demonstrates significant growth and adaptability in the dynamic fields of technology and digital marketing. Starting from a role as a Content & Community Manager at Gousto, he climbed to a senior position at Ocado Technology, effectively navigating through industry shifts and embracing new challenges, such as the integration of AI into marketing strategies.
- Integration of AI and Storytelling - What stands out in Baker's professional experience is his ability to blend AI technology with innovative storytelling techniques. This unique approach allowed him to pioneer content formats and social media trends, demonstrating a technical depth that sets him apart as a leader in the intersection of tech and media.
- Cross-Functional Collaboration - Baker's CV reveals a robust adaptability and skill in cross-functional collaboration. His experience working with diverse teams, from design and marketing to executive level, highlights his ability to integrate efforts, streamline communication, and produce cohesive brand narratives, which is crucial for holistic marketing strategies.
Community Social Media Manager
- Coherent structure and emphasis on storytelling - The CV presents information in a structured, clear manner that highlights key experiences and skills directly related to the social media manager role. The emphasis on storytelling is particularly relevant to digital strategy and reveals a professional who can craft engaging narratives to boost audience engagement.
- Strategic career advancement - The career trajectory showcases Edward's progressive growth from a Digital Marketing Executive to a Senior Social Media Manager, highlighting a focus on increasingly complex and impactful roles across leading UK-based organizations. This progression reflects Edward’s strategic thinking and capability in handling scalable social media initiatives.
- Emphasis on innovative engagement techniques - Unique to Edward’s profile is the innovative approach to audience engagement, demonstrated through novel storytelling methods and interactive webinars. These techniques not only increase engagement rates but also align with enhancing long-term brand affiliation and coherence. This technical versatility is crucial for a successful social media manager.
How complex should the format of your community manager CV be?
Perhaps, you decided to use a fancy font and plenty of colours to ensure your community manager CV stands out amongst the pile of other candidate profiles. Alas - this may confuse recruiters. By keeping your format simple and organising your information coherently, you'll ultimately make a better impression. What matters most is your experience, while your CV format should act as complementary thing by:
- Presenting the information in a reverse chronological order with the most recent of your jobs first. This is done so that your career history stays organised and is aligned to the role;
- Making it easy for recruiters to get in touch with you by including your contact details in the CV header. Regarding the design of your CV header, include plenty of white space and icons to draw attention to your information. If you're applying for roles in the UK, don't include a photo, as this is considered a bad practice;
- Organising your most important CV sections with consistent colours, plenty of white space, and appropriate margins (2.54 cm). Remember that your CV design should always aim at legibility and to spotlight your key information;
- Writing no more than two pages of your relevant experience. For candidates who are just starting out in the field, we recommend to have an one-page CV.
One more thing about your CV format - you may be worried if your double column CV is Applicant Tracker System (ATS) complaint. In our recent study, we discovered that both single and double-column CVs are ATS-friendly . Most ATSes out there can also read all serif and sans serif fonts. We suggest you go with modern, yet simple, fonts (e.g. Rubik, Lato, Raleway) instead of the classic Times New Roman. You'll want your application to stand out, and many candidates still go for the classics. Finally, you'll have to export your CV. If you're wondering if you should select Doc or PDF, we always advise going with PDF. Your CV in PDF will stay intact and opens easily on every OS, including Mac OS.
PRO TIP
Use font size and style strategically to create a visual hierarchy, drawing the reader's eye to the most important information first (like your name and most recent job title).
The top sections on a community manager CV
- Relevant Community Management Experience explains the candidate's direct history in managing online and offline communities.
- Skills in Social Media and Engagement showcases proficiency in various platforms and the ability to foster interaction.
- Track record in Content Creation demonstrates the ability to produce engaging materials for community consumption.
- Proven Success in Growing Communities highlights instances where the applicant has expanded and nurtured community bases.
- Knowledge of Analytics and Reporting displays the candidate's competence in evaluating community health and growth metrics.
What recruiters value on your CV:
- Highlight your experience with social media platforms and online communities, detailing your ability to grow, engage, and moderate digital audiences through targeted content and interaction strategies.
- Showcase your communication skills by mentioning instances where you have successfully managed conflict resolution, crafted clear community guidelines, or led community-focused campaigns.
- Emphasise your familiarity with community management tools (e.g., Hootsuite, Discord, or Slack) and analytics software to demonstrate your technical proficiency and ability to glean insights from data.
- Include examples of your ability to collaborate with cross-functional teams, such as marketing or customer service, to align community initiatives with broader company goals and enhance brand reputation.
- Reflect on your experience in creating and managing content calendars, organising events (online or in-person), and curating user-generated content to establish a dynamic and engaging community presence.
Recommended reads:
What information should you include in your community manager CV header?
The CV header is potentially the section that recruiters would refer to the most, as it should include your:
- Contact details - your professional (non-work) email address and phone number;
- Professional photograph - if you're applying hinting at the value you bring as a professional.
Many professionals often struggle with writing their community manager CV headline. That's why in the next section of this guide, we've curated examples of how you can optimise this space to pass any form of assessment.
Examples of good CV headlines for community manager:
- Social Media Strategist | Engagement Specialist | CIM Certified | 5+ Years of Community Building
- Senior Community Manager | Content Curation | User Experience Advocate | 7 Years Leading Online Spaces
- Digital Community Coordinator | SEO Knowledge | Certified Community Professional | Entry-Level Enthusiast
- Online Community Cultivator | Brand-Voice Development | Analytics Expert | 10+ Years of Digital Leadership
- Junior Community Liaison | Customer Relationship Pro | Recently Completed CMX Certification
- Senior Online Engagement Director | Strategic Partnerships | Crisis Management Savvy | 12 Years in Community Roles
Your community manager CV introduction: selecting between a summary and an objective
community manager candidates often wonder how to start writing their resumes. More specifically, how exactly can they use their opening statements to build a connection with recruiters, showcase their relevant skills, and spotlight job alignment. A tricky situation, we know. When crafting you community manager CV select between:
- A summary - to show an overview of your career so far, including your most significant achievements.
- An objective - to show a conscise overview of your career dreams and aspirations.
Find out more examples and ultimately, decide which type of opening statement will fit your profile in the next section of our guide:
CV summaries for a community manager job:
- With over 8 years of dedicated community management within the tech start-up sphere, having fostered robust online communities that resulted in a 70% increase in user engagement, I possess a deep understanding of social media platforms, analytics tools, and engagement strategies paramount in cultivating vibrant digital ecosystems.
- Seasoned marketing professional pivoting to community management, bringing 10 years of expertise in campaign development and customer relationship management, adept at leveraging social insights to build and nurture online communities that align with brand values and drive measurable growth.
- Former event coordinator with 5 years of experience ready to transfer exceptional organisational and communication skills into community management, eager to utilise my event planning accomplishments and strong stakeholder engagement capability to foster and grow active, enthusiastic online communities.
- Dynamic community manager with a 6-year tenure at a leading gaming company, where I successfully led community initiatives that increased user retention by 40%. Expert in crafting engaging content, managing cross-functional teams, and deploying tools like Zendesk to enhance user experience and satisfaction.
- Seeking to leverage my passion for social media and a Bachelor's degree in Communications to enter the field of community management, aiming to apply an innate aptitude for digital engagement and a fresh perspective to foster vibrant online communities that thrive on authentic interactions and shared values.
- As a recent Sociology graduate imbued with a passion for digital culture and online communities, my objective is to translate my academic understanding of social dynamics into practical community engagement that drives conversation and deepens the connection between users and the brand.
How to meet job requirements with your community manager CV experience
We've now reached the essence of your actual CV - your experience section. This is the space where you can list your career roles and on-the-job successes. Many candidates tend to underestimate just how much time and effort they should put into writing this CV section. Your experience shouldn't be a random list of your responsibilities, but instead:
- Match the job description with your skills, values, and accomplishments;
- Start each bullet with a strong action verb, followed up with one key skill and your outcome of applying this skill;
- Spotlight parts of your career history that are relevant to the job you're applying for.
Before we move on, make sure to check out some professional CV experience sections.
Best practices for your CV's work experience section
- Developed and executed a community engagement strategy that increased active user participation by 30% within one year, establishing a vibrant and supportive online ecosystem.
- Managed a team of four community moderators, providing training and guidance to ensure consistent community standards and to address user concerns effectively and empathetically.
- Utilised analytics tools to monitor community activity and sentiment, leveraging insights to inform content strategies and drive a 25% increase in daily active users.
- Organised and hosted monthly virtual events, including Q&As, webinars, and competitions, fostering a sense of camaraderie and boosting brand loyalty among community members.
- Conducted regular content audits to ensure all community platforms adhere to current industry trends and user expectations, which improved user satisfaction scores by 15%.
- Facilitated communication between the community and internal teams, compiling and presenting user feedback reports that directly influenced product development decisions.
- Implemented crisis management protocols for the community, effectively handling several high-profile incidents that minimised negative impact on brand reputation.
- Collaborated with the marketing department to create integrated campaigns, resulting in a 20% rise in member-generated content that enhanced community engagement.
- Overhauled the community onboarding process, creating educational materials and interactive tutorials that reduced new user churn rate by 10%.
Online Community Strategist
Senior Community Manager
Hootsuite
04/2017-07/2019
- Implemented a community engagement strategy that increased active user participation by 40% within the first year.
- Led a team of 4 community coordinators to amplify brand presence on social media, growing the following base by 30% across all platforms.
- Managed a budget of $50,000 for community initiatives and saw a 50% ROI through targeted social media campaigns.
Work Experience
Community Relations Manager
BuzzFeed
02/2014-05/2016
- Established the company’s first-ever ambassador program, enlisting community influencers which drove an increase in user-generated content by 70%.
- Coordinated with the product team to gather community feedback, directly influencing the development of three major feature updates.
- Organized and executed 15+ community meetups across the country, enhancing brand loyalty and user retention.
Work Experience
Digital Community Lead
Reddit
08/2019-12/2021
- Curated a content calendar that led to a 25% increase in daily active users and a 15% climb in session time.
- Designed and moderated a community forum which served over 10,000 daily active users, providing a platform for user engagement and customer feedback.
- Analyzed user data to inform and refine community management strategies, resulting in a 20% improvement in customer satisfaction scores.
Work Experience
Community Outreach Manager
Airbnb
11/2012-03/2015
- Developed a crisis management plan that safeguarded the company's reputation during a product recall, maintaining user trust and minimizing churn.
- Executed an international community-building campaign that doubled the international user base over an 18-month period.
- Collaborated with sales and marketing to integrate community insights into cross-functional campaigns, leading to a 35% increase in leads from community interactions.
Work Experience
Head of Community Engagement
Discord
06/2021-Ongoing
- Spearheaded the implementation of a new community platform, which has improved user engagement metrics by 30% in the first six months.
- Managed cross-departmental efforts to align community moderation policies with customer service objectives, reducing resolution times for community reported issues by 25%.
- Conceived and launched a monthly live Q&A with company executives, fostering transparency and a 50% increase in community sentiment.
Work Experience
Online Community Facilitator
Yelp
09/2009-12/2012
- Revitalized a stale online forum, leading to a revitalization that saw a 60% increase in monthly new memberships.
- Drove the strategy behind a community content curation plan, which resulted in a 300% increase in shares of user-generated content.
- Implemented a tiered loyalty rewards program that contributed to a drop in customer churn rate by 18%.
Work Experience
Community Growth Manager
LinkedIn
01/2016-06/2018
- Grew a niche online community from 5,000 to 30,000 members within two years, significantly outpacing industry benchmarks.
- Launched a targeted user-recognition program that amplified the highest quality content, resulting in a 40% increase in daily active discussions.
- Worked closely with the content team to align publication with community interest peaks, leading to a 20% uplift in content engagement.
Work Experience
Community Building Specialist
Pinterest
03/2013-01/2016
- Fostered partnerships with influencers and brand advocates, which increased content reach by over one million impressions per month.
- Led the creation of a user-generated blog series, showcasing community stories that enhanced the brand's human touch and authenticity.
- Developed a user segmentation strategy that tailored communications to user activity levels, increasing click-through rates by 22%.
Work Experience
Community Advocate Manager
Slack
07/2015-10/2017
- Orchestrated a successful online campaign for a product launch that engaged over 50,000 individuals, driving a record number of pre-orders.
- Leveraged analytics tools to track community health metrics, applying insights to refine engagement techniques which decreased member attrition by 15%.
- Developed an automated response system based on frequent community inquiries, reducing response time by 30% and increasing member satisfaction.
Work Experience
Social Community Coordinator
Twitter
05/2010-07/2013
- Synchronized the community's content calendar with marketing objectives, leading to a direct increase in product demo sign-ups by 50%.
- Revamped the new member onboarding process, resulting in a 25% increase in new user retention after the first 30 days.
- Managed targeted outreach campaigns to niche user groups, which improved engagement and drove a 5% uplift in premium account conversions.
Lacking professional expertise: how to write your CV to highlight your best talents
Don't count on your lucky stars when you're applying for a role, where you happen to have less (or almost none) professional experience. Recruiters sometimes do hire inexperienced candidates if they're able to present their unique value from the get-go. So, instead of opting for the traditional, CV experience section:
- List any applicable expertise you happen to have - no matter if it's a part-time job, internship, or volunteer work. This would hint to recruiters that your profile is relevant;
- Focus your CV on your transferrable skills or talents you've obtained thanks to your whole life and work experience. In effect, you'll be spotlighting your value as a candidate;
- Separate more space for your applicable academic background and certificates to show you have the technical know-how;
- Ensure that within your objective, you've defined why you'll like the job and how you'll be the perfect match for it. Always ensure you've tailored your CV to individual applications.
Looking for more good examples for your first job? We'll show you how other candidates, with less professional experience, have created their job-winning CVs.
Recommended reads:
PRO TIP
Describe how each job helped you grow or learn something new, showing a continuous development path in your career.
Key community manager CV skills: what are hard skills and soft skills
Let's kick off with the basics. You know that you have to include key job requirements or skills across your CV. For starters, take individual skills from the job description and copy-paste them into your CV, when relevant. Doing so, you'll ensure you have the correct skill spelling and also pass the Applicant Tracker System (ATS) assessment. There are two types of skills you'll need to include on your CV:
- Hard skills - technical abilities that are best defined by your certificates, education, and experience. You could also use the dedicated skills section to list between ten and twelve technologies you're apt at using that match the job requirements.
- Soft skills - your personal traits and interpersonal communication skills that are a bit harder to quantify. Use various CV sections, e.g. summary, strengths, experience, to shine a spotlight on your workspace achievements, thanks to using particular soft skills.
Remember that your job-winning CV should balance both your hard and soft skills to prove your technical background, while spotlighting your personality.
Top skills for your community manager CV:
HARD SKILLS
Social Media Management
Content Creation
Analytics and Reporting
Marketing Strategy
SEO/SEM
Community Engagement
Customer Service
Crisis Management
Graphic Design
Event Planning
SOFT SKILLS
Communication
Empathy
Leadership
Adaptability
Problem-Solving
Creativity
Teamwork
Networking
Time Management
Active Listening
PRO TIP
Order your skills based on the relevance to the role you're applying for, ensuring the most pertinent skills catch the employer's attention first.
Your university degree and certificates: an integral part of your community manager CV
Let's take you back to your uni days and decide what information will be relevant for your community manager CV. Once more, when discussing your higher education, select only information that is pertinent to the job (e.g. degrees and projects in the same industry, etc.). Ultimately, you should:
- List only your higher education degrees, alongside start and graduation dates, and the university name;
- Include that you obtained a first degree for diplomas that are relevant to the role, and you believe will impress recruiters;
- Showcase relevant coursework, projects, or publications, if you happen to have less experience or will need to fill in gaps in your professional history.
PRO TIP
If there's a noticeable gap in your skillset for the role you're applying for, mention any steps you're taking to acquire these skills, such as online courses or self-study.
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Key takeaways
Impressing recruiters with your experience, skill set, and values starts with your professional community manager CV. Write concisely and always aim to answer job requirements with what you've achieved; furthermore:
- Select a simple design that complements your experience and ensures your profile is presentable;
- Include an opening statement that either spotlights your key achievements (summary) or showcases your career ambitions (objective);
- Curate your experience bullets, so that each one commences with a strong, action verb and is followed up by your skill and accomplishment;
- List your hard and soft skills all across different sections of your CV to ensure your application meets the requirements;
- Dedicate space to your relevant higher education diplomas and your certificates to show recruiters you have the necessary industry background.
