When you start applying for jobs, you quickly realise that including a cover letter with your CV is a excellent way to stand out. But what should your cover letter focus on?
Should it emphasise your key achievements or simply list your responsibilities? And how can you effectively demonstrate that you're the ideal fit for the role?
One of the most common mistakes candidates make is either underselling themselves or overstating their experience.
In this guide, you’ll learn how to craft a compelling cover letter by showcasing your most significant professional achievement and telling the story behind it.
Call Centre cover letter example
Isabella Watson
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+44 1234 567890
help@enhancv.com
- Emphasizing team leadership and supervision: Highlight your ability to manage and motivate a team to achieve desired outcomes, as call centre management heavily relies on effective leadership skills.
- Showcasing strategic improvements: Mention any successful initiatives you led, such as implementing new protocols or technologies, to demonstrate your capacity for strategic thinking and innovation in customer service.
- Quantifying achievements: Use specific metrics (e.g., reduced call duration by 15%) to provide measurable evidence of your impact, making your accomplishments more tangible and relatable to hiring managers.
- Aligning with the company’s goals: Express your understanding of the company's objectives and how your skills and experiences can help achieve them, showing your interest in and fit for the position.
Importance of cover letters in the United Kingdom
Cover letters provide recruiters with the opportunity to learn more about your career aspirations, hinting at how you’d integrate within the organisation over the long term.
Here are three additional reasons why cover letters are important:
- Making an excellent first impression (and a formal introduction): Your cover letter is often the employer’s first introduction to you, showcasing your personality, communication skills, and motivation for the role.
- Complementing your career history: While your CV lists qualifications and experience, a cover letter provides the context, explaining how your background fits the role.
- Demonstrates your genuine interest: A well-crafted cover letter reflects the effort you’ve put into researching the company and role as well as your attention to detail.
What UK employers expect from a cover letter
When writing your cover letter for a UK employer, it’s important to keep several things in mind. First, you need to conduct a thorough research, which includes reading up on the company’s website, recent news, and their presence on social media. Understanding the company’s latest achievements and its overall mission will allow you to tailor your letter to their specific needs.
Next, focus on the company’s core values. Whether they value teamwork, innovation, or community involvement, highlighting how your own experience aligns with these principles is essential.
Finally, don’t forget to match your skills to the job’s requirements. Study the job description carefully and pick out the most important qualifications or competencies. Then, provide evidence of how you meet those criteria with concrete examples from your past work experience.
How to format a call centre cover letter
To get your cover letter's formatting right:
- Use a modern font like Lato, Raleway, or Chivo, rather than the overused Arial or Times New Roman.
- Set your cover letter to be single-spaced with 1-inch (2.5 cm) margins on all sides—our templates are automatically set up for you.
- Ensure both your CV and cover letter are consistent in font style and formatting.
- Always send your cover letter as a PDF to prevent alterations and preserve its layout.
When it comes to structuring your cover letter, follow this sequence: begin with your address and contact details, then the employer's details (i.e. name and address), and the date. Next, start with a personalised greeting, followed by your introductory, body, and closing paragraphs. Be sure to include a sign-off and your signature at the end.
Remember, although Applicant Tracking Systems (ATS) software, which may scan your CV for keywords, won't read your cover letter, it will be reviewed by recruiters.
How to write your call centre cover letter salutation
First impressions often start with the greeting and in the case of your job application, 'Dear Sir or Madam' simply won't suffice.
Find out who’s hiring for the role—by calling or emailing the company, searching online, or using LinkedIn—and address them correctly.
Generally, you should address them by their surname (e.g., 'Dear Mrs Weasley'), but if you've spoken to them before, you might use their first name (e.g., 'Dear Albus').
How to write your call centre cover letter intro
A great option to begin your cover letter is by showing recruiters you've done your homework or research.
If the company has won an award or made headlines, congratulate them in your opening sentence, or express how impressed you are.
Provide this achievement as a reason why you admire the company, ensuring your tone remains genuine, sincere, and authentic.
How to write your call centre cover letter body
Your cover letter body is the most spacious and vital part of this document—it highlights your true value and the impact you can bring as a candidate.
Remember, your cover letter serves a different purpose to your CV. Here, you need to show your skills in context by telling the story of one significant achievement, hinting at how you’ll help your future employer achieve their goals.
So, when writing your cover letter body:
- Use concrete achievements to demonstrate your personality and impact.
- Support your achievements with quantifiable data and metrics.
- Tell the story of a successful project you’ve worked on and explain how you contributed to the outcome.
- Highlight both hard and soft skills to make your story more engaging.
- Focus on skills that are most relevant to the role and align with the company’s needs.
How to write a closing paragraph
Looking to leave a lasting impression with your cover letter closing?
Then, you should certainly end with a promise—one that outlines what you aim to achieve in the role. Ensure your goals are realistic and align with the company’s needs.
You might also include a call to action, enquiring when you can expect to hear back and what the next steps in the hiring process will be.
Conclusion
Crafting an engaging cover letter can significantly enhance the effectiveness of your job application. Always personalise your letter by addressing the hiring manager directly and linking your qualifications to the role's requirements.
Highlight relevant achievements that set you apart and demonstrate your enthusiasm for the company. Maintain a professional format that complements your CV, creating a cohesive and polished application.
