One major resume challenge you may face as a front office manager is effectively showcasing your diverse skill set, which encompasses both customer service expertise and administrative management abilities. Our guide will provide you with tailored strategies to highlight these competencies, ensuring your resume reflects the full scope of your professional experience and captures the attention of potential employers.
- Sample industry-leading examples to learn how to write your best resume yet.
- Improve the experience, education, and achievements section of your resume with insights from resume-writing professionals.
- Curate your technical expertise and personality to stand out amongst the pool of candidates.
- Succinctly focus on your unique skill set all through your front office manager resume.
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Tips and tricks for your front office manager resume format
Before you start writing your resume, you must first consider its look-and-feel - or resume format . Your professional presentation hence should:
- Follow the reverse-chronological resume format , which incroporates the simple logic of listing your latest experience items first. The reverse-chronological format is the perfect choice for candidates who have plenty of relevant (and recent) experience.
- State your intention from the get-go with a clear and concise headline - making it easy for recruiters to allocate your contact details, check out your portfolio, or discover your latest job title.
- Be precise and simple - your resume should be no more than two pages long, representing your experience and skills that are applicable to the front office manager job.
- Ensure your layout is intact by submitting it as a PDF. Thus, your resume sections would stay in place, even when assessed by the Applicant Tracker System (ATS).
Be mindful of regional differences in resume formats – a Canadian layout, for instance, might vary.
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PRO TIP
If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.
The key to your front office manager job-winning resume - present your expertise with these sections:
- A header to make your resume more scannable
- Snapshot of who you are as a professional with your resume soft skills, achievements, and summary or objective
- Job advert keywords in the skills section of your resume
- Resume experience quantifying your past job successes with metrics
- A relevant education, certification, and technical sills section to provide background to your technological/software capabilities
What recruiters want to see on your resume:
- Proven leadership and team management skills, including the ability to train, motivate, and supervise front office staff.
- Exceptional customer service expertise, particularly in handling guest inquiries, complaints, and providing problem resolution.
- Strong organizational abilities with a keen eye for detail and the capacity to manage room bookings, scheduling, and front office operations.
- Practical knowledge of hotel management software and proficiency in a range of office technologies and systems.
- Prior experience in budget management, performance reporting, and analyzing financial data to make informed decisions for front office operations.
Adding your relevant experience to your front office manager resume
If you're looking for a way to show recruiters that your expertise is credible, look no further than the resume experience section.
Your front office manager resume experience can be best curated in a structured, bulleted list detailing the particulars of your career:
- Always integrate metrics of success - what did you actually achieve in the role?
- Scan the front office manager advert for your dream role in search of keywords in the job requirements - feature those all through your past/current experience;
- Dedicate a bullet (or two) to spotlight your technical capabilities and how you're able to use the particular software/technology in your day-to-day roles;
- Write simple by including your responsibility, a job advert keyword or skill, and a tangible outcome of your success;
- Use the experience section to also define the unique value of working with you in the form of soft skills, relevant feedback, and the company culture you best thrive in.
Industry leaders always ensure that their resume experience section offers an enticing glimpse at their expertise, while telling a career narrative. Explore these sample front office manager resumes on how to best create your resume experience section.
- Directed a team of 15 front desk staff at a high-volume, luxury hotel, overseeing guest check-in/out process with a 98% customer satisfaction rating.
- Implemented a new CRM system for profile tracking and personalized guest experiences, resulting in a 25% increase in repeat guest bookings.
- Negotiated and managed vendor contracts for office supplies, reducing operational costs by 15% annually through strategic partnerships.
- Conducted training sessions for front desk staff focusing on customer service excellence, which led to a 20% improvement in guest feedback scores.
- Collaborated with the housekeeping and maintenance departments to streamline room readiness, achieving 99% on-time room availability for guests.
- Launched a loyalty program that increased customer retention by 30% and significantly boosted hotel revenue.
- Enhanced front office operations by leading a team of 8 to manage guest services at a boutique hotel with 150 rooms, maintaining excellent service standards.
- Developed and executed a successful upselling strategy for services and amenities, contributing to a 12% uplift in ancillary service revenues.
- Coordinated with the IT department to upgrade the hotel booking system, which reduced reservation processing time by 30%.
- Managed front desk operations ensuring compliance with all hotel policies and regulatory requirements, maintaining a record low guest complaint rate.
- Successfully handled peak season demands by coordinating a flexible scheduling system, resulting in zero overtime costs and maintaining staff morale.
- Orchestrated a marketing initiative to promote off-season weekend getaways, which raised off-peak occupancy by 40%.
- Oversaw the daily operational management of the hotel’s front desk, working closely with hospitality teams to enhance overall guest experience.
- Spearheaded the launch of an online check-in/check-out process that reduced wait times by 50% and increased guest convenience.
- Managed a budget of $500k for front office department, ensuring optimal resource allocation and expense control.
- Redesigned the workflow to improve efficiency, culminating in a 20% increase in front desk productivity and positive performance reviews.
- Led a cross-functional team to develop a guest feedback system, providing real-time insights that led to a 10% rise in guest satisfaction scores.
- Overhauled the employee training program to emphasize cultural awareness and language skills, broadening our appeal to international travelers.
- Boosted team morale and retention by establishing a recognition program, which saw employee turnover rates drop by 18%.
- Developed and launched a comprehensive emergency response plan that improved staff preparedness and guest safety in crisis situations.
- Increased guest room upsells by 22% through strategic promotion of premium rooms and services offered by the establishment.
- Matched and exceeded annual business targets by executing cost-control measures, which decreased overhead costs by 10% without compromising service standards.
- Pioneered a staff incentive scheme based on guest feedback, leading to enhanced customer service and a 15% increase in positive online reviews.
- Facilitated the integration of a new booking software system that allowed for more efficient room inventory management, increasing booking capacity by 8%.
- Led a successful brand transition initiative for the front office team to align with a new corporate identity, which significantly improved brand consistency.
- Optimized the staffing model to align employee schedules with peak check-in times, resulting in higher staff utilization and a 15% reduction in guest wait times.
- Introduced a new multilingual support system to cater to a diverse international clientele, which enlarged the customer base by tapping into new international markets.
- Reengineered the front office department by adopting cutting-edge technology, which enhanced the guest experience and improved operational efficiency.
- Orchestrated the adoption of environmentally sustainable practices within the front office, leading to a 20% reduction in paper usage.
- Piloted a guest service ambassador program, fostering a culture of exceptional service that increased the Net Promoter Score (NPS) by 12 points.
The following content includes information from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data represents the top responsibilities present on the task lists for front office manager professionals.
Top Responsibilities for Front Office Manager:
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Monitor the revenue activity of the hotel or facility.
- Manage and maintain temporary or permanent lodging facilities.
- Train staff members.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Quantifying impact on your resume
- Highlight the percentage of guest satisfaction improvement achieved through initiatives led by your front office team.
- Specify the number of team members you have successfully managed and trained in front office operations.
- Mention the total volume of daily check-ins and check-outs you have efficiently overseen.
- Detail the amount by which you increased room revenue through upselling and strategic room allocation.
- Quantify the reduction in guest complaints due to the implementation of new service standards or processes.
- Report the total value of transactions processed annually at the front desk under your management.
- State the number of projects led that enhanced operational efficiency or guest experience.
- Include the percentage decrease in check-in wait times as a result of process improvements you introduced.
Action verbs for your front office manager resume
Front office manager resume without experience: a walk-through guide
If you don't happen to have any relevant experience yet, you can substitute this with:
- Short-term gigs and stunts - like month-long internships, that you have done during your university days
- Contract work - be specific about the relevance and outcomes of each role you include
- Resume format that prioritizes your skills - the functional-skill-based format or hybrid format could work
- Research roles - feature those especially prominently if you've participated in a noteworthy project or your role was of utmost importance to the project's success.
Recommended reads:
PRO TIP
If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.
Featuring your hard skills and soft skills on your front office manager resume
The skills section of your front office manager resume needs to your various capabilities that align with the job requirements. List hard skills (or technical skills) to showcase to potential employers that you're perfectly apt at dealing with technological innovations and niche software. Meanwhile, your soft skills need to detail how you'd thrive within your new, potential environment with personal skills (e.g. resilience, negotiation, organization, etc.) Your front office manager resume skills section needs to include both types of skills to promote how you're both technical and cultural fit. Here's how to create your bespoke front office manager skills section to help you stand out:
- Focus on skill requirements that are listed toward the top of the job advert.
- Include niche skills that you've worked hard to obtain.
- Select specific soft skills that match the company (or the department) culture.
- Cover some of the basic job requirements by including important skills for the front office manager role - ones you haven't been able to list through the rest of your resume.
Get inspired with our front office manager sample skill list to list some of the most prominent hard and soft skills across the field.
Top skills for your front office manager resume:
Property Management Systems (PMS)
Booking and Reservation Systems
Channel Management Software
Customer Relationship Management (CRM) Software
Revenue Management Systems (RMS)
Point of Sale (POS) Systems
Microsoft Office Suite
Data Analysis Tools
Online Review Management Tools
Payroll and HR Software
Leadership
Communication
Customer Service
Conflict Resolution
Time Management
Problem-Solving
Teamwork
Adaptability
Attention to Detail
Multitasking
Next, you will find information on the top technologies for front office manager professonals from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.
Top technologies for Front Office Manager’s resume:
- Email software
- Microsoft Outlook
- Microsoft PowerPoint
- M-Tech Hotel Service Optimization System HotSOS
- UniResMan
PRO TIP
Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.
Certifications and education: in-demand sections for your front office manager resume
Your academic background in the form of certifications on your resume and your higher degree education is important to your application.
The certifications and education sections pinpoint a variety of hard and soft skills you possess, as well as your dedication to the industry.
Add relevant certificates to your front office manager resume by:
- Add special achievements or recognitions you've received during your education or certification, only if they're really noteworthy and/or applicable to the role
- Be concise - don't list every and any certificate you've obtained through your career, but instead, select the ones that would be most impressive to the role
- Include the name of the certificate or degree, institution, graduation dates, and certificate license numbers (if possible)
- Organize your education in reverse chronological format, starting with the latest degree you have that's most applicable for the role
Think of the education and certification sections as the further credibility your front office manager resume needs to pinpoint your success.
Now, if you're stuck on these resume sections, we've curated a list of the most popular technical certificates across the industry.
Have a look, below:
The top 5 certifications for your front office manager resume:
- Certified front office manager (CFOM) - American Hotel & Lodging Educational Institute (AHLEI)
- Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute (AHLEI)
- Certified Rooms Division Executive (CRDE) - American Hotel & Lodging Educational Institute (AHLEI)
- Professional front office manager (PFOM) - Hospitality Institute of America
- Certified Hospitality Department Trainer (CHDT) - American Hotel & Lodging Educational Institute (AHLEI)
The content below includes information from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data represents the top associations for front office manager professionals.
Top US associations for a Front Office Manager professional
- American Hotel and Lodging Association
- American Hotel and Lodging Educational Institute
- IEHA
- International Council on Hotel, Restaurant, and Institutional Education
PRO TIP
The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.
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Which one to use: a resume summary or a resume objective?
The front office manager resume summary or objective serves as a good introduction to your experience for recruiters.
Have you ever wondered which one (the summary or objective) will be more appropriate for your front office manager resume?
- If you are a less experienced professional, write a resume objective statement. The objective is about three sentences long and provides recruiters with information about your career goals, strengths, and achievements . It should basically denote how you see yourself in this particular role, and what is your relevant experience and/or know-how;
- If you happen to have plenty of relevant experience, select your most impressive achievements for your resume summary. The summary is no longer than five sentences and serves as a storytelling instrument - highlighting your greatest career wins . Don't forget to align your summary with the job requirements to ensure your resume stays relevant to the role.
Read on for more information and examples of resume summaries and objectives from real world professionals.
Resume summaries for a front office manager job
- With over 10 years of experience in high-end hospitality management, excelling in delivering top-tier customer satisfaction, adept in revenue management, and a proven track record of boosting hotel ratings by 25%, I am eager to bring my expertise to a luxury hotel chain seeking exceptional leadership at the front desk.
- Seasoned retail manager with 8 years of experience in fast-paced environments, recognized for outstanding team leadership and efficient operations management, transitions to the hospitality industry with a keen interest in applying transferable skills to ensure seamless front office operations and enhanced guest service protocols.
- Former IT project coordinator with 5 years of adeptness in client relations, meticulous organizational prowess, and strong interpersonal communication skills seeks to contribute a fresh perspective and digital efficiency in managing front office systems for a cutting-edge hotel establishment.
- As an experienced educator with robust organizational abilities and a passion for service excellence, I am poised to transition to hospitality, confident that my skills in managing diverse groups and facilitating smooth operations can be leveraged to elevate the guest experience at a prestigious front office team.
- Eager to incorporate my enthusiasm for hospitality and dedication to fostering warm and welcoming environments, I aim to start my professional journey by mastering front office procedures, upholding the highest standards of customer service, and contributing to the vibrant culture of a renowned hotel chain.
- Aspiring to launch a career in hospitality management, I am driven to leverage my interpersonal flair and action-oriented mindset to excel in front office operations, aspiring to ensure every guest encounter reflects the commitment to quality and memorable experiences synonymous with a distinguished hotel brand.
Average salary info by state in the US for front office manager professionals
Local salary info for Front Office Manager.” Source: My Next Move, National Center for O*NET Development. Accessed 10/15/2024
| State | Average Salary (in USD) |
|---|---|
| US National Average | $65,360 |
| California (CA) | $74,660 |
| Texas (TX) | $57,680 |
| Florida (FL) | $76,580 |
| New York (NY) | $78,510 |
| Pennsylvania (PA) | $59,060 |
| Illinois (IL) | $57,980 |
| Ohio (OH) | $49,350 |
| Georgia (GA) | $62,440 |
| North Carolina (NC) | $61,750 |
| Michigan (MI) | $68,000 |
Showcasing your personality with these four front office manager resume sections
Enhance your front office manager expertise with additional resume sections that spotlight both your professional skills and personal traits. Choose options that not only present you in a professional light but also reveal why colleagues enjoy working with you:
- My time - a pie chart infographic detailing your daily personal and professional priorities, showcasing a blend of hard and soft skills;
- Hobbies and interests - share your engagement in sports, fandoms, or other interests, whether in your local community or during personal time;
- Quotes - what motivates and inspires you as a professional;
- Books - indicating your reading and comprehension skills, a definite plus for employers, particularly when your reading interests align with your professional field.
Key takeaways
- All aspects of your resume should be selected to support your bid for being the perfect candidate for the role;
- Be intentional about listing your skill set to be balanced with both technical and people capabilities, while aligning with the job;
- Include any experience items that are relevant to the role and ensure you feature the outcomes of your responsibilities;
- Use the summary or objective as a screenshot of your best experience highlights;
- Curate various resume sections to showcase personal, transferable skills.
