As a community manager, articulating the diversity of your skills and experiences in engaging communities can be a significant resume challenge. By following our comprehensive guide, you'll learn how to effectively showcase these abilities to catch the eye of prospective employers.
- Format your community manager resume to ensure that it balances professionalism with creativity, and follows the best practices.
- Match the community manager job requirements by including industry keywords on your resume.
- Use various resume sections to showcase your skills and achievements to answer why you're the best candidate for the community manager role.
Take inspiration from leading community manager resume examples to learn how to tailor your experience.
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- Email Marketing Manager Resume Example
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Don't stress out over your community manager resume format
Remember, the elaborate design of your community manager resume isn't what impresses recruiters most. They are primarily searching for candidates who meet the job requirements. The main aim of your resume should be to clearly and concisely explain why employers should hire you.
Here are four straightforward steps to consider in your community manager resume design:
- Organize your resume based on experience: Start with your most recent roles. Besides using reverse chronological order, choose jobs relevant to the position you're applying for.
- Include your contact details (and portfolio or LinkedIn link) in your resume's header to ensure recruiters can easily reach you. If considering adding a professional photo, check acceptable practices in different countries first.
- Don't omit essential community manager resume sections such as the summary or objective, experience, and education. These sections should reflect your career progression and align with job requirements.
- Maintain conciseness in your resume. For those with less than ten years of experience, a one-page format is advisable.
Regarding the format to submit your community manager resume, PDF is preferable. PDFs are more likely to maintain their formatting when processed through recruitment software or ATS, saving you time in the application process.
When selecting a font for your community manager resume, consider the following:
- Choose ATS-friendly fonts such as Exo 2, Volkhov, Lato, etc., to keep your resume's content legible;
- All serif and sans-serif fonts are easily readable by ATS;
- While Arial and Times New Roman are common choices, opting for unique typography can help your resume stand out.
Concerned about ATS compatibility with charts and infographics? Our recent study has debunked this and other myths.
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PRO TIP
If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.
Recruiters' preferred community manager resume sections:
- A header with relevant contact information and headline, listing your current job title
- A resume summary or objective pinpointing what is most impressive about your expertise (that aligns with the role)
- An experience section highlighting the specifics of your responsibilities and achievements
- A skills sidebar to intertwine job advert keywords with your unique talents
- An education and certifications sections to serve as further accreditation to your professional experience
What recruiters want to see on your resume:
- Proven experience in building, growing, and managing online communities.
- Expertise in social media platforms and tools as well as content management systems.
- Strong communication skills, especially in writing, to effectively engage with community members and represent the brand.
- Experience in analyzing community engagement data and using insights to inform strategies and tactics.
- Understanding of best practices for moderation, conflict resolution, and maintaining positive community dynamics.
What is the resume experience section and how to write one for your past roles
The experience section in a community manager resume is critical for your profile and overall application. It should not only display your work history, but also highlight your achievements in previous roles.
Many candidates either simply list their duties or provide excessive details about past, irrelevant jobs. A more effective approach involves first examining the job advertisement for keywords - specifically, skills essential for the role. Then, demonstrate these key requirements throughout different parts of your resume, using accomplishments from your roles.
Format each bullet point in your experience section by starting with a strong action verb. Follow this with a description of your role and its impact on the team or organization.
Aim to include three to five bullet points for each role.
Finally, gain insights into how professionals have crafted their community manager resume experience sections by exploring some best practice examples.
- Implemented and managed a comprehensive social media strategy for brand awareness, increasing social media followers by 45% within the first year.
- Organized and led online community events that improved customer engagement and product feedback, growing monthly active users by 30%.
- Collaborated with the marketing team to develop targeted content campaigns, contributing to a 25% uplift in online sales.
- Managed a team of community moderators, ensuring a positive environment for 500,000+ active forum users.
- Pioneered a brand ambassador program, recruiting and training over 100 influencers and content creators, which amplified reach by 150%.
- Leveraged analytics tools to assess community sentiment and feedback, leading to a 10% improvement in customer satisfaction ratings.
- Crafted and executed a local community engagement strategy for 18 branch offices, increasing local market share by 12%.
- Oversaw crisis communication during service outages, reducing negative community feedback by 40%.
- Coordinated with the product team to use community insights for product development, shortening the feedback loop by 50%.
- Revitalized the community engagement program, introducing gamification elements that boosted weekly active forum participation by 20%.
- Curated a user-generated content campaign that received 8,000+ entries, significantly enhancing brand visibility and SEO rankings.
- Developed a comprehensive loyalty program that retained an average of 85% of the existing community members year over year.
- Established the first dedicated user community for the brand, reaching 10,000 members within the first six months.
- Conducted weekly live Q&A sessions to enhance user understanding and support, reducing support tickets by 15%.
- Formulated and analyzed community surveys to guide new product features, directly influencing the development pipeline for two major product updates.
- Facilitated cross-departmental communication to align community management with company-wide goals, contributing to a unified brand message.
- Developed a content distribution network via community channels, driving an increase in daily website traffic by 40%.
- Organized annual user conferences that served as a feedback forum for new features and company initiatives, attracting 1,000+ attendees each year.
- Initiated an online mentorship program that connected newcomers with experienced professionals, enhancing user experience and membership value.
- Generated monthly performance reports to track community growth, user engagement, and content reach, with a consistent upward trend across all metrics.
- Crafted and monitored brand voice across multiple platforms ensuring consistency and a 20% increase in positive sentiment measurements.
- Implementing strategic partnerships with local entities resulted in a 200% increase in community program funding.
- Directed social media crisis management during controversial events, maintaining brand integrity and minimizing customer churn.
- Championed the use of a new community platform that streamlined member interaction and content sharing, leading to a 35% reduction in operational costs.
- Spearheaded the transition to a new community management software, resulting in a 50% reduction in response time to user inquiries.
- Initiated data-driven content creation that resonated with the community's interests, increasing average post engagement by 60%.
- Partnered with the sales team to convert community insights into impactful sales strategies, boosting conversion rates by 18%.
- Launched a community rewards program that incentivized active participation, leading to a tripling of user-generated content.
- Directed an educational series within the community that improved product literacy and increased upsell opportunities by 22%.
- Implemented user feedback mechanisms that shaped the iteration of flagship products, demonstrating customer-centric innovation and improved market fit.
The following content includes information from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data represents the top responsibilities present on the task lists for community manager professionals.
Top Responsibilities for Community Manager:
- Assign, supervise, and review the activities of public relations staff.
- Confer with labor relations managers to develop internal communications that keep employees informed of company activities.
- Design and edit promotional publications, such as brochures.
- Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
- Develop, implement, or maintain crisis communication plans.
- Direct activities of external agencies, establishments, or departments that develop and implement communication strategies and information programs.
- Draft speeches for company executives and arrange interviews and other forms of contact for them.
- Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities.
- Evaluate advertising and promotion programs for compatibility with public relations efforts.
- Facilitate consumer relations or the relationship between parts of the company, such as the managers and employees, or different branch offices.
Quantifying impact on your resume
- Include the percentage growth of the community over your tenure to demonstrate your ability to foster and expand a network.
- List the number of community events you organized and the average attendance to showcase organizational and engagement skills.
- Mention the specific number of social media followers gained to highlight your effectiveness in social media management.
- Detail the number of support tickets or community inquiries resolved to emphasize your problem-solving capabilities.
- Quantify the engagement rate increase for community-driven content to show your content strategy successes.
- Report the conversion rate from community members to paying customers to underline your contribution to revenue.
- State the percentage reduction in user churn due to community initiatives, demonstrating your role in improving user retention.
- Present the number of user-generated content pieces shared, reflecting your ability to motivate and leverage community contributions.
Action verbs for your community manager resume
Remember these four tips when writing your community manager resume with no experience
You've done the work - auditing the job requirements for keywords and have a pretty good idea of the skill set the ideal candidate must possess.
Yet, your professional experience amounts to a summer internship .
Even if you have limited or no professional expertise that matches the role you're applying for, you can use the resume experience section to:
- List extracurricular activities that are relevant to the job requirements. Let's say you were editor-in-chief of your college newspaper or part of the engineering society. Both activities have taught you invaluable, transferrable skills (e.g. communication or leadership) that can be crucial for the job;
- Substitute jobs with volunteer experience. Participating in charity projects has probably helped you develop an array of soft skills (e.g. meeting deadlines and interpersonal communications). On the other hand, volunteering shows potential employers more about you: who you are and what are the causes you care about;
- Align job applications with your projects. Even your final-year thesis work could be seen as relevant experience, if it's in the same industry as the job you're applying for. Ensure you've listed the key skills your project has taught you, alongside tangible outcomes or your project success;
- Shift the focus to your transferrable skills. We've said it before, but recruiters will assess your profile upon both job requirements and the skills you possess. Consider what your current experience - both academic and life - has taught you and how you've been able to develop your talents.
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PRO TIP
If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.
The heart and soul of your community manager resume: hard skills and soft skills
If you read between the lines of the community manager role you're applying for, you'll discover that all requirements are linked with candidates' hard skills and soft skills.
What do those skills have to do with your application?
Hard or technical skills are the ones that hint at your aptitude with particular technologies. They are easy to quantify via your professional experience or various certifications.
Meanwhile, your soft skills are more difficult to assess as they are personality traits, you've gained thanks to working in different environments/teams/organizations.
Your community manager resume skills section is the perfect opportunity to shine a light on both types of skills by:
- Dedicating a technical skills section to list up to six technologies you're apt at.
- Focusing a strengths section on your achievements, thanks to using particular people skills or technologies.
- Including a healthy balance of hard and soft skills in the skills section to answer key job requirements.
- Creating a language skills section with your proficiency level - to hint at an abundance of soft skills you've obtained, thanks to your dedication to learning a particular language.
Within the next section of this guide, stay tuned for some of the most trending hard skills and soft skills across the industry.
Top skills for your community manager resume:
Social Media Management Tools
Content Management Systems (CMS)
Analytics Tools (e.g., Google Analytics)
Graphic Design Software (e.g., Adobe Creative Suite)
Customer Relationship Management (CRM) Software
Email Marketing Platforms
Community Engagement Platforms
SEO Tools
Project Management Software
Video Editing Software
Communication
Conflict Resolution
Empathy
Problem-Solving
Adaptability
Creativity
Team Collaboration
Time Management
Networking
Public Speaking
Next, you will find information on the top technologies for community manager professonals from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.
Top technologies for Community Manager’s resume:
- Adobe After Effects
- YouTube
- Adobe Creative Cloud software
- Canva
- Adobe InDesign
- Microsoft Publisher
PRO TIP
Listing your relevant degrees or certificates on your community manager resume is a win-win situation. Not only does it hint at your technical capabilities in the industry, but an array of soft skills, like perseverance, adaptability, and motivation.
Education section and most popular community manager certifications for your resume
Your resume education section is crucial. It can indicate a range of skills and experiences pertinent to the position.
- Mention only post-secondary qualifications, noting the institution and duration.
- If you're still studying, highlight your anticipated graduation date.
- Omit qualifications not pertinent to the role or sector.
- If it provides a chance to emphasize your accomplishments, describe your educational background, especially in a research-intensive setting.
Recruiters value community manager candidates who have invested their personal time into their professional growth. That's why you should include both your relevant education and certification . Not only will this help you stand out amongst candidates, but showcase your dedication to the field. On your community manager resume, ensure you've:
- Curated degrees and certificates that are relevant to the role
- Shown the institution you've obtained them from - for credibility
- Include the start and end dates (or if your education/certification is pending) to potentially fill in your experience gaps
- If applicable, include a couple of job advert keywords (skills or technologies) as part of the certification or degree description
If you decide to list miscellaneous certificates (that are irrelevant to the role), do so closer to the bottom of your resume. In that way, they'd come across as part of your personal interests, instead of experience. The team at Enhancv has created for you a list of the most popular community manager certificates - to help you update your resume quicker:
The top 5 certifications for your community manager resume:
- Community manager Certificate (CMC) - Management and Strategy Institute
- Certified community manager (CCM) - The Community Roundtable
- Online Community Management Certificate (OCMC) - Higher Logic Academy
- Certified Social Media community manager (CSMCM) - National Institute for Social Media
- Certificate in Community Engagement, Leadership, and Development (CELD) - University of Colorado Denver
The content below includes information from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data represents the top associations for community manager professionals.
Top US associations for a Community Manager professional
- Alliance for Women in Media
- American Advertising Federation
- American Association of Political Consultants
- American Management Association
- American Marketing Association
PRO TIP
If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.
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The community manager resume summary or objective: integrating keywords, achievements, and more
Deciding whether to include a resume summary or an objective in your community manager resume is crucial. Both serve as key introductory elements at the top of your resume, encapsulating your profile in up to five sentences and incorporating relevant keywords from the job advert.
Here are the key differences between the two:
- The resume summary focuses on aligning your achievements and experience with the job requirements. It provides recruiters with a snapshot of your expertise, helping you stand out as an ideal candidate for the role.
- The resume objective, on the other hand, centers on your career goals and aspirations, detailing how the role aligns with your career progression. It's particularly suitable for candidates with less professional experience or those new to the job market.
Below are examples demonstrating best practices in utilizing the resume summary and/or objective to make a strong first impression with your community manager resume.
Resume summaries for a community manager job
- With over 5 years of dedicated community engagement and management experience at a high-growth tech startup, I have successfully curated vibrant online ecosystems, increasing user engagement by 70%. My proficiency in analytics tools and CRM software, along with a track record of coordinating successful social media campaigns, exemplifies my commitment to fostering strong community networks.
- Seasoned marketing strategist pivoting to community management, bringing 8 years of comprehensive experience in audience analysis and content creation. While leading marketing initiatives at a renowned digital agency, I spearheaded a project that resulted in a 150% increase in online interaction, establishing a foundation for robust community building and engagement.
- After a successful 6-year tenure in customer service management, I am excited to transition into community management, bringing a wealth of knowledge in consumer relations, issue resolution, and proactive engagement strategies that have consistently improved customer satisfaction scores by at least 30% at a bustling e-commerce platform.
- As an enthusiastic candidate with 7 years of experience in digital content creation and social media coordination for a lifestyle brand, I have nurtured brand communities that saw a follower growth of over 500%. Expert in leveraging digital tools and creative storytelling, I am primed to create meaningful connections and foster a passionate brand community.
- Keen to embark on a career as a community manager, I am armed with an insightful understanding of social media dynamics and audience engagement gained through my role as a university social media volunteer. My objective is to leverage this experience to build and nurture vibrant online communities by implementing strategic engagement practices and monitoring community feedback to ensure a positive and active online presence.
- As a graduate with a major in communications and a minor in psychology, my academic background has equipped me with a deep understanding of group dynamics and digital communication. Eager to apply these insights, my aim is to cultivate thriving online communities, by employing thoughtful engagement techniques and fostering a welcoming environment for diverse voices and spirited discussions.
Average salary info by state in the US for Community Manager professionals
Local salary info for Community Manager.” Source: My Next Move, National Center for O*NET Development. Accessed 10/15/2024
| State | Average Salary (in USD) |
|---|---|
| US National Average | $134,760 |
| California (CA) | $150,500 |
| Texas (TX) | $109,970 |
| Florida (FL) | $109,080 |
| New York (NY) | $178,440 |
| Pennsylvania (PA) | $116,360 |
| Illinois (IL) | $127,040 |
| Ohio (OH) | $124,380 |
| Georgia (GA) | $131,490 |
| North Carolina (NC) | $127,180 |
| Michigan (MI) | $114,550 |
Taking your community manager resume to the next level with these four additional resume sections
Your community manager resume can feature a variety of skills (both hard and soft) in diverse sections. Choose those that align best with the job requirements and reflect your suitability for the company culture.
Consider these four additional resume sections recommended by our experts:
- Languages - State any languages you are proficient in and your level of proficiency. This demonstrates your commitment to communication and potential for international growth.
- Projects - Highlight up to three significant projects you've completed outside of work, showcasing skill development. Include a link to your project portfolio in the community manager resume header, if applicable.
- My Time - How you allocate your time outside work can indicate your organizational skills and cultural fit within the company.
- Volunteering - Detail causes you're passionate about, roles you've held, and achievements in volunteering. Such experiences likely have honed a range of soft skills crucial for your dream job.
Key takeaways
Writing your community manager resume can be a structured and simple experience, once you better understand the organization's requirements for the role you're applying to. To sum up, we'd like to remind you to:
- Always select which experiences, skills, and achievements to feature on your resume based on relevancy to the role;
- In your resume summary, ensure you've cherry-picked your top achievements and matched them with the job ad's skills;
- Submit your community manager resume as a one or two-page long document at the most, in a PDF format;
- Select industry leading certifications and list your higher education to highlight you have the basis for technical know-how;
- Quantify your people's skills through various resume sections (e.g. Strengths, Hobbies and interests, etc.) to show recruiters how your profile aligns with the organizational culture.
