As a care manager, articulating the vast spectrum of your responsibilities and skills in a concise resume can be quite challenging. Our guide provides expert tips on streamlining your experience and qualifications, ensuring your resume effectively showcases your leadership in health and social care management.
- Apply best practices from professional resumes to spotlight your application;
- Quantify your professional experience with achievements, career highlights, projects, and more;
- Write an eye-catching care manager resume top one-third with your header, summary/objective, and skills section;
- Fill in the gaps of your experience with extracurricular, education, and more vital resume sections.
We've selected, especially for you, some of our most relevant care manager resume guides. Getting you from thinking about your next career move to landing your dream job.
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Enhancing Your Care Manager Resume: Format and Layout Tips
"Less is more" - this principle is key for your care manager resume design. It emphasizes the importance of focusing on why you're the ideal candidate. Simultaneously, it's crucial to select a resume design that is both clear and simple, ensuring your qualifications are easily readable.
Four popular formatting rules (and an additional tip) are here to optimize your care manager resume:
- Listing experience in reverse chronological order - start with your most recent job experiences. This layout helps recruiters see your career progression and emphasizes your most relevant roles.
- Including contact details in the header - make sure your contact information is easily accessible at the top of your resume. In the header, you might also include a professional photo.
- Aligning your expertise with the job requirements - this involves adding essential sections such as experience, skills, and education that match the job you're applying for.
- Curating your expertise on a single page - if your experience spans over a decade, a two-page resume is also acceptable.
Bonus tip: Ensure your care manager resume is in PDF format when submitting. This format maintains the integrity of images, icons, and layout, making your resume easier to share.
Finally, concerning your resume format and the Applicant Tracker System (ATS):
- Use simple yet modern fonts like Rubik, Lato, Montserrat, etc.
- All serif and sans-serif fonts are friendly to ATS systems. Avoid script fonts that look like handwriting, however.
- Fonts such as Ariel and Times New Roman are suitable, though commonly used.
- Both single and double-column resumes can perform well with the ATS.
Think about the location of your application – Canadian resumes, for instance, might follow a different structure.
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PRO TIP
If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.
Ensure your care manager resume stands out with these mandatory sections:
- Header - the section recruiters look to find your contact details, portfolio, and potentially, your current role
- Summary or objective - where your achievements could meet your career goals
- Experience - showcasing you have the technical (and personal) know-how for the role
- Skills - further highlighting capabilities that matter most to the care manager advert and your application
- Certifications/Education - staying up-to-date with industry trends
What recruiters want to see on your resume:
- Demonstrated experience in care coordination and case management, specifically in the relevant healthcare sector.
- Knowledge of healthcare systems, including electronic health records (EHRs), insurance, and regulatory requirements.
- Strong leadership skills and experience in managing a multidisciplinary team to provide patient-centered care.
- Excellent communication and interpersonal skills to interact with patients, families, and healthcare professionals.
- Expertise in developing care plans, conducting assessments, and implementing interventions to improve patient outcomes.
Guide to Your Most Impressive Care Manager Resume Experience Section
When it comes to your resume experience , stick to these simple, yet effective five steps:
- Show how your experience is relevant by including your responsibility, skill used, and outcome/-s;
- Use individual bullets to answer how your experience aligns with the job requirements;
- Think of a way to demonstrate the tangible results of your success with stats, numbers, and/or percentages ;
- Always tailor the experience section to the care manager role you're applying for - this may sometimes include taking out irrelevant experience items;
- Highlight your best (and most relevant) achievements towards the top of each experience bullet.
You're not alone if you're struggling with curating your experience section. That's why we've prepared some professional, real-life care manager resume samples to show how to best write your experience section (and more).
- Spearheaded a client-centered care coordination system at Sunrise Senior Living, enhancing the quality of personalized care for over 100 residents.
- Implemented a new electronic health records system, improving care plan accuracy and compliance by 25% within the first six months.
- Led a cross-functional team to develop and launch an innovative fall prevention program, decreasing fall-related incidences by 40% within a year.
- Orchestrated a community outreach initiative for Aetna, connecting services with over 200 low-income families, resulting in a 15% increase in enrolled members.
- Championed a care management process overhaul, which enhanced patient satisfaction scores by 20% through more efficient service coordination.
- Collaborated with healthcare providers to optimize care delivery, reducing hospital readmissions for chronic conditions by 18%.
- Managed a team of 15 care coordinators at UnitedHealth Group, achieving top 10% in national performance metrics for patient care management.
- Developed and executed a strategic plan for patient engagement, increasing preventive service utilization by 30%.
- Pioneered a telehealth program that expanded access to care for rural patients by 50%, reducing travel time and costs.
- Facilitated interdisciplinary team meetings at Kindred Healthcare to ensure comprehensive care plans, elevating team performance metrics by 22%.
- Streamlined case management protocols, cutting down on redundant processes and saving 15% in administrative costs annually.
- Initiated a quality improvement project that addressed medication errors, reducing their occurrence by 35% over two years.
- Oversaw care planning and resource allocation at Cigna for a portfolio of 300+ clients, consistently maintaining above 90% client satisfaction ratings.
- Drove the adoption of a standardized risk assessment tool which helped personalize care interventions, leading to a 10% improvement in patient outcomes.
- Mentored junior care managers, fostering professional development and helping the team exceed annual care quality targets by 15%.
- Revamped patient intake processes at Molina Healthcare, optimizing the workflow and reducing patient wait times by an average of 20 minutes.
- Established a patient advocacy program that enhanced patient-clinician communication and increased patient retention rates by 12%.
- Led a cost-containment task force that identified inefficiencies, saving the organization approximately $200,000 annually in unnecessary spend.
- Developed a caregiver support program at Anthem Blue Cross that improved employee productivity and satisfaction by relieving caregiver stress.
- Leveraged data analytics to identify care gaps and successfully implement targeted interventions, improving compliance with chronic disease management protocols by 25%.
- Established a cross-sector partnership to support community health initiatives that increased access to preventative care by 20% in underserved areas.
- Converted underperforming care management department at Health Net into a high-functioning unit, achieving a 90% improvement in meeting regulatory care management standards.
- Collaborated with IT to design a care tracking system that streamlined the care coordination process and boosted productivity by 30%.
- Created a staff training program that increased the care management team's expertise in complex case handling by 20%, directly enhancing patient care quality.
- Improved care coordination for special needs patients at Kaiser Permanente by implementing an integrated care model that decreased ER visits by 25%.
- Developed a metrics-driven approach to monitor care effectiveness, resulting in a 15% improvement in adherence to care plans.
- Facilitated bi-weekly workshops to educate care teams on best practices, significantly improving interdepartmental communication and collaboration.
- Pioneered a data-driven care coordination initiative at Humana that aligned patient care goals with measurable outcomes, raising care effectiveness by 18%.
- Streamlined patient discharge procedures which shortened average hospital stays by 1.2 days and increased patient satisfaction by improving home care transition.
- Recruited and trained a multifunctional care team that outperformed organizational standards by delivering patient-centered care that exceeds best practice benchmarks.
Quantifying impact on your resume
- Include the number of care plans developed to showcase strategic planning abilities.
- List the percentage of client satisfaction improvement to demonstrate effectiveness in client care.
- Specify the dollar amount of budget managed to highlight fiscal responsibility and financial management skills.
- State the number of staff members supervised to communicate leadership and team management experience.
- Mention the rate of compliance with regulatory standards to show understanding of and adherence to industry regulations.
- Quantify the reduction in incident or accident rates to prove commitment to client safety and risk management.
- Report the number of training sessions conducted to emphasize a commitment to staff development and education.
- Detail the increase in efficiency or service delivery times to illustrate process improvement initiatives.
Action verbs for your care manager resume
Writing your care manager experience section without any real-world experience
Professionals, lacking experience, here's how to kick-start your care manager career:
- Substitute experience with relevant knowledge and skills, vital for the care manager role
- Highlight any relevant certifications and education - to showcase that you have the relevant technical training for the job
- Definitely include a professional portfolio of your work so far that could include university projects or ones you've done in your free time
- Have a big focus on your transferable skills to answer what further value you'd bring about as a candidate for the care manager job
- Include an objective to highlight how you see your professional growth, as part of the company
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PRO TIP
If you happen to have some basic certificates, don't invest too much of your care manager resume real estate in them. Instead, list them within the skills section or as part of your relevant experience. This way you'd ensure you meet all job requirements while dedicating your certificates to only the most in-demand certification across the industry.
Bringing Your Care Manager Hard Skills and Soft Skills to the Forefront of Recruiters' Attention
Hard skills are used to define the technological (and software) capacities you have in the industry. Technical skills are easily defined via your certification and expertise.
Soft skills have more to do with your at-work personality and how you prosper within new environments. People skills can be obtained thanks to your whole life experience and are thus a bit more difficult to define.
Why do recruiters care about both types of skills?
Hard skills have more to do with job alignment and the time your new potential employers would have to invest in training you.
Soft skills hint at how well you'd adapt to your new environment, company culture, and task organization.
Fine-tune your resume to reflect on your skills capacities and talents:
- Avoid listing basic requirements (e.g. "Excel"), instead substitute with the specifics of the technology (e.g. "Excel Macros").
- Feature your workplace values and ethics as soft skills to hint at what matters most to you in a new environment.
- Build a separate skills section for your language capabilities, only if it makes sense to the role you're applying for.
- The best way to balance care manager hard and soft skills is by building a strengths or achievements section, where you define your outcomes via both types of skills.
There are plenty of skills that could make the cut on your resume.
That's why we've compiled for you some of the most wanted skills by recruiters, so make sure to include the technologies and soft skills that make the most sense to you (and the company you're applying for):
Top skills for your care manager resume:
Electronic Health Records (EHR) software
Care management software
Data analysis tools
Patient management systems
Telehealth platforms
Case management software
Health information systems
Clinical documentation tools
Scheduling software
Billing and coding systems
Communication skills
Empathy
Problem-solving
Organizational skills
Critical thinking
Team collaboration
Time management
Adaptability
Conflict resolution
Leadership
PRO TIP
List your educational qualifications and certifications in reverse chronological order.
Care Manager-specific Certifications and Education for Your Resume
Place emphasis on your resume education section . It can suggest a plethora of skills and experiences that are apt for the role.
- Feature only higher-level qualifications, with details about the institution and tenure.
- If your degree is in progress, state your projected graduation date.
- Think about excluding degrees that don't fit the job's context.
- Elaborate on your education if it accentuates your accomplishments in a research-driven setting.
On the other hand, showcasing your unique and applicable industry know-how can be a literal walk in the park, even if you don't have a lot of work experience.
Include your accreditation in the certification and education sections as so:
- Important industry certificates should be listed towards the top of your resume in a separate section
- If your accreditation is really noteworthy, you could include it in the top one-third of your resume following your name or in the header, summary, or objective
- Potentially include details about your certificates or degrees (within the description) to show further alignment to the role with the skills you've attained
- The more recent your professional certificate is, the more prominence it should have within your certification sections. This shows recruiters you have recent knowledge and expertise
At the end of the day, both the education and certification sections hint at the initial and continuous progress you've made in the field.
And, honestly - that's important for any company.
Below, discover some of the most recent and popular care manager certificates to make your resume even more prominent in the applicant pool:
The top 5 certifications for your care manager resume:
- Certified care manager (CCM) - National Academy of Certified care managers (NACCM)
- Certified Case Manager (CCM) - Commission for Case Manager Certification (CCMC)
- Care manager Certified (CMC) - National Association of Social Workers (NASW)
- Aging Life Care Professional (ALCP) - Aging Life Care Association (ALCA)
- Certified Disability Management Specialist (CDMS) - Commission on Disability Management Specialist Certification (CDMSC)
PRO TIP
Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.
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Practical Guide to Your Care Manager Resume Summary Or Objective
First off, should you include a summary or objective on your care manager resume?
We definitely recommend you choose the:
- Resume summary to match job requirements with most noteworthy accomplishments.
- Resume objective as a snapshot of career dreams
Both the resume summary and objective should set expectations for recruiters as to what your career highlights are.
These introductory paragraphs (that are no more than five sentences long) should help you answer why you're the best candidate for the job.
Industry-wide best practices pinpoint that the care manager resume summaries and objectives follow the structures of these samples:
Resume summaries for a care manager job
- With over 7 years of dedicated experience in geriatric care management, a proven record in developing tailored care plans that resulted in a 30% improvement in patient satisfaction, and a comprehensive skill set in case management and interdisciplinary coordination, seeking to leverage my expertise to ensure high-quality, client-focused care.
- Accomplished registered nurse with 10 years of experience in a fast-paced hospital setting pivoting to care management, bringing a strong background in patient advocacy, discharge planning, and chronic disease management, eager to apply a patient-centered approach to improve health outcomes within the community.
- Eager to transfer a decade of experience as a social worker specializing in family services into a care management career, equipped with skills in crisis intervention, community resource navigation, and empathetic communication, aiming to contribute to the enhancement of patient care delivery and support services.
- Former senior project manager in the tech industry with 15 years of experience leading cross-functional teams, now seeking to apply transferable skills in problem-solving, strategic planning, and process optimization to the dynamic field of care management, with a focus on developing innovative solutions for patient care challenges.
- As a recent graduate with a Master's in Health Administration and an intern experience at a leading healthcare facility, I am passionate about initiating my career in care management, where I can apply my knowledge in health policy, clinical workflows, and patient advocacy to make a tangible impact in improving care delivery.
- Armed with a Bachelors in Social Work and volunteer experience with elderly care programs, I am deeply driven to launch a career in care management, where I can utilize my understanding of social determinants of health and commitment to compassionate service to contribute to the wellbeing of patients and their families.
Showcasing Your Personality with These Four Care Manager Resume Sections
Enhance your care manager expertise with additional resume sections that spotlight both your professional skills and personal traits. Choose options that not only present you in a professional light but also reveal why colleagues enjoy working with you:
- My time - a pie chart infographic detailing your daily personal and professional priorities, showcasing a blend of hard and soft skills;
- Hobbies and interests - share your engagement in sports, fandoms, or other interests, whether in your local community or during personal time;
- Quotes - what motivates and inspires you as a professional;
- Books - indicating your reading and comprehension skills, a definite plus for employers, particularly when your reading interests align with your professional field.
Key Takeaways
- Invest in a concise care manager professional presentation with key resume sections (e.g. header, experience, summary) and a simple layout;
- Ensure that the details you decide to include in your resume are always relevant to the job, as you have limited space;
- Back up your achievements with the hard and soft skills they've helped you build;
- Your experience could help you either pinpoint your professional growth or focus on your niche expertise in the industry;
- Curate the most sought-after certifications across the industry for credibility and to prove your involvement in the field.
