As an application support manager, articulating the breadth of your technical expertise while showcasing your leadership abilities can be a particularly challenging aspect of resume-writing. Our guide offers tailored strategies to effectively highlight your dual skill set, ensuring your resume resonates with both technical teams and executive leadership.
- Sample industry-leading examples to learn how to write your best resume yet.
- Improve the experience, education, and achievements section of your resume with insights from resume-writing professionals.
- Curate your technical expertise and personality to stand out amongst the pool of candidates.
- Succinctly focus on your unique skill set all through your application support manager resume.
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Optimize your application support manager resume format to pass the recruiters' assessment
You may be wondering just how much time you need to spend on designing your application support manager resume.What recruiters are looking for is systematised content that is clear and coherent. Thus, your application support manager resume needs to answer requirements and why you're the best candidate for the role from the get-go.
Often, a clear layout consists of:
- Sorting your experience in the reverse chronological order - starting with your most recent and relevant roles. This is an excellent choice for more experienced professionals;
- Writing your contact information (e.g. personal phone number and email address) and your portfolio or LinkedIn link in your application support manager resume header. If you're wondering to include a photo or not, always make sure that it's appropriate for the country you're applying in;
- Use the basic, most important application support manager resume sections - your experience, education, summary, etc. Use your resume's real estate wisely to tell a compelling, professional story and match job description's keywords;
- Don't go overboard with the length of your resume. One page is absolutely fine if you happen to have under a decade of relevant experience.
Are you still wondering if you should submit your application support manager resume in PDF or Word format ? The PDF has a few more advantages, as it doesn't change the format and the text can't be altered upon application.
Format matters most when your application support manager resume is assessed by the Applicant Tracker System (or the ATS).
The ATS parses resumes, looking for specific keywords, skills or experience that match the job description.
P.S. We recently did a study on how the ATS works and were able to demystify three of the biggest misconceptions about how it assesses candidate resumes.
To pass the ATS evaluation, select any of the serif or sans-serif fonts. Popular choices that would help your application support manager resume stand out include Raleway, Exo 2, Montserrat, etc.
Most traditionalists go for Arial or Times New Roman, but it's often the case that many candidates choose these fonts, and you'd thus lose points on the uniqueness front.
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Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.
Application support manager resume sections to answer recruiters' checklists:
- Header to help recruiters quickly allocate your contact details and have a glimpse over your most recent portfolio of work
- Summary or objective to provide an overview of your career highlights, dreams, and goals
- Experience to align with job requirements and showcase your measurable impact and accomplishments
- Skills section/-s to pinpoint your full breadth of expertise and talents as a candidate for the application support manager role
- Education and certifications sections to potentially fill in any gaps in your experience and show your commitment to the industry
What recruiters want to see on your resume:
- Proven experience in leading and managing an application support team, demonstrating team development and performance management skills.
- Demonstrated expertise in overseeing the resolution of complex application issues, system troubleshooting, and providing high-level technical support.
- Strong knowledge of application lifecycle management, release management, and ITIL framework, relevant to maintaining and improving application stability and performance.
- Experience with developing and implementing application support strategies, policies, and procedures that align with business objectives.
- Excellent communication and interpersonal skills, with a strong customer service orientation, necessary for interfacing with users, stakeholders, and IT professionals.
Quick guide to your application support manager resume experience section
After deciding on the format of your resume, it's time to organize your experience within the dedicated section.
It's common for application support manager professionals to be confused in this part of the process, as they may have too much or little expertise.
Follow the general rules of thumb to be successful when writing this part of your resume:
- The perfect number of bullets you should have under each experience item is no more than six;
- Select not merely your responsibilities, but the most noteworthy achievements for each role that match the job requirements;
- List any certificates or technical expertise you've gained on the job and how they've helped you progress as a professional;
- Carefully select the power verbs to go along with each bullet to avoid generic ones like "managed" and instead substitute those with the actuality of your particular responsibility;
- Integrate valuable keywords from the job advert in the form of achievements under each role you list.
If you're on the search for further advice on how to write your application support manager experience section, get some ideas from real-world professional resumes:
- Led a team of 15 support analysts to provide 24/7 application support for critical financial software, reducing system downtime by 35%.
- Implemented a new ticketing system to streamline incident management, which improved response times by 25% and increased customer satisfaction scores to 90%.
- Coordinated with cross-functional teams to manage the successful upgrade of enterprise applications, ensuring a 99.9% rate of service availability.
- Managed application support operations for SaaS products, leading to a 50% reduction in critical incidents through proactive monitoring strategies.
- Drove the adoption of DevOps methodologies within the support team, enhancing deployment processes and reducing release cycles by 40%.
- Collaborated with product development teams to provide insightful customer usage data, influencing product enhancements that improved user retention rates by 15%.
- Oversaw a support team ensuring optimal performance of mobile applications, successfully managing over 500,000 active users.
- Initiated a comprehensive training program for new support agents, leading to a 30% increase in first-call resolution rates.
- Established a feedback loop with the app development team that resolved 95% of the recurring issues, significantly enhancing customer experience.
- Orchestrated the seamless migration of legacy applications to a modernized cloud platform for a global user base, leading to a 20% cost savings.
- Implemented a standardized problem management and resolution process, cutting mean time to resolve by 30%.
- Fostered strong relationships with third-party vendors, securing advantageous terms that resulted in an annual saving of $200,000.
- Revitalized the application support department by redefining strategy and processes, which boosted efficiency by 45% and reduced ticket backlog by 60%.
- Championed a customer-first approach that raised client satisfaction index from 70% to 85% over two years.
- Steered a proactive support initiative that identified and remedied potential issues before impact, achieving a 98% application uptime.
- Cultivated a culture of continuous improvement within the application support team, resulting in a year-over-year performance increase of 20%.
- Negotiated and managed SLAs for enterprise applications, delivering a 99% compliance rate.
- Oversaw the integration of an AI-driven support system that enhanced problem-solving efficiency and reduced average handle time by 50%.
- Devised and executed a strategic plan to consolidate application support services across various business units, which cut operational costs by $300,000 annually.
- Instituted a rigorous application monitoring framework that preempted system abnormalities, thus maintaining system integrity and performance.
- Partnered with development teams to ensure applications met technical and business requirements, achieving a 95% project delivery success rate.
- Masterminded a complete overhaul of the technical support ticketing process, which improved mean resolution time by 50%.
- Established a tiered support structure that enhanced troubleshooting capabilities and empowered level 1 support to resolve 30% more issues at first contact.
- Facilitated a series of cross-training workshops for support staff, significantly improving the team's versatility and reducing dependency on senior personnel by 40%.
Quantifying impact on your resume
- Document the percentage reduction in application downtime achieved through proactive support and maintenance strategies.
- List the amount of IT support tickets resolved monthly to demonstrate effective management of application issues.
- Specify the budgetary savings made by implementing cost-efficient support solutions or vendor negotiations.
- Highlight any increases in user satisfaction ratings resulting from improved application performance and support.
- Measure the reduction in response time for critical incidents after streamlining support processes.
- Quantify the number of successful application upgrades or deployments overseen and their impact on business operations.
- Detail the growth percentage of support team capacity or skill level improvements under your leadership.
- State the exact number of training sessions conducted to raise the application support team's competency levels.
Action verbs for your application support manager resume
How to shift the focus from your application support manager resume experience section to your professional profile
If you're at the start of your career journey or transitioning industries, you might be concerned about the lack of professional experience while crafting your application support manager resume.
How can you effectively present your application support manager resume experience section under these circumstances?
Rather than a traditional, extensive experience section, demonstrate your expertise through:
- Emphasizing your education. Your academic background might impress recruiters, especially if it includes recent, industry-relevant knowledge;
- Creating a compelling objective statement. The first few sentences of your resume should map out your motivations and career aspirations, offering insight into your goals;
- Highlighting your transferable skills. For example, if you've honed communication skills through volunteering, illustrate on your application support manager resume how these can benefit a potential employer;
- Detailing your technical background in certifications and skills sections. As a recent graduate, your technological foundations might be particularly attractive to employers looking to develop these skills further.
It's important to remember that employers sometimes prefer candidates with less experience but who are a better cultural fit for their organization.
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PRO TIP
Listing your relevant degrees or certificates on your application support manager resume is a win-win situation. Not only does it hint at your technical capabilities in the industry, but an array of soft skills, like perseverance, adaptability, and motivation.
How to showcase hard skills and soft skills on your resume
Reading between the lines of your dream job, you find recruiters are looking for candidates who have specific software or hardware knowledge, and personal skills.
Any technology you're adept at shows your hard skills. This particular skill set answers initial job requirements, hinting at how much time your potential employers would have to invest in training you. Showcase you have the relevant technical background in your communicate, solve problems, and adapt to new environments. Basically, your interpersonal communication skills that show recruiters if you'd fit into the team and company culture. You could use the achievements section to tie in your greatest wins with relevant soft skills.
It's also a good idea to add some of your hard and soft skills across different resume sections (e.g. summary/objective, experience, etc.) to match the job requirements and pass the initial screening process. Remember to always check your skill spelling and ensure that you've copy-pasted the name of the desired skills from the job advert as is.
Top skills for your application support manager resume:
SQL
Application Monitoring Tools
Incident Management Systems
Scripting Languages (e.g., Python, Bash)
Database Management
Cloud Services (e.g., AWS, Azure)
ITIL Framework
Version Control Systems (e.g., Git)
API Management
Troubleshooting and Diagnostics Tools
Problem Solving
Communication
Team Leadership
Time Management
Customer Service Orientation
Analytical Thinking
Adaptability
Conflict Resolution
Collaboration
Attention to Detail
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If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.
The basics of your application support manager resume certifications and education sections
Improve the education and certification sections of your application support manager resume by:
- Dedicating more prominent space to certificates that are more recent and have helped you update your skill set
- Keeping all the information you list to the basics: certificate/degree name, institution, and graduation dates
- Writing supplementary information in the details of your certification or education section, only if you lack experience or want to show further skill alignment
- Including your credential or license number, only if the information is valid to your application or certification
Within application support manager job adverts, relevant education, and certification are always listed within the key prerequisite for the role.
Ensure you meet all job requirements with some of the leading certificates in the industry:
The top 5 certifications for your application support manager resume:
- Information Technology Infrastructure Library (ITIL) - AXELOS Global Best Practice
- Microsoft Certified: Azure Administrator Associate (MCA Azure Administrator) - Microsoft
- Project Management Professional (PMP) - Project Management Institute (PMI)
- Certified Information Systems Security Professional (CISSP) - (ISC)²
- Certified ScrumMaster (CSM) - Scrum Alliance
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If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.
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Best practices to your application support manager resume summary or objective
To start, how do you know if you should include a resume summary or a resume objective ?
- Resume summaries are ideal for application support manager professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
- On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the application support manager role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).
The resume summary or resume objective could be the perfect fit for your application support manager resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the application support manager candidates stand out.
Resume summaries for a application support manager job
- With over 10 years of dedicated experience in IT support management, I have cultivated a robust skill set featuring advanced proficiency in SQL, PowerShell scripting, and ITIL frameworks. I take pride in my track record of increasing customer satisfaction rates by 25% within a multinational FinTech corporation through strategic planning and exceptional team leadership.
- Bringing forth 7 years of top-tier experience from a fast-paced tech startup environment, I’ve successfully managed cross-functional teams to achieve a 98% issue resolution rate. I am adept in the utilization of monitoring tools like Nagios and Splunk, with a strong emphasis on continual service improvement processes and proactive system maintenance protocols.
- Transitioning from a successful 8-year tenure in telecommunication project management to application support management, I am keen to leverage my extensive expertise in stakeholder communication, process optimization, and customer relationship management. My commitment to delivering excellence is evident in my role in orchestrating a customer base expansion by 40% through strategic service improvements.
- Eager to transfer my 5-year journey from the world of cybersecurity analysis to a more focused application support management path, I bring a unique perspective on risk management, data integrity, and software support. My acumen in enhancing system security protocols led to reducing incident response times by 30%, showcasing my ability to adapt and excel in diverse IT environments.
- As an aspiring application support manager, I am enthusiastic about beginning my professional journey by utilizing my comprehensive understanding of computer science principles and my recent certification in network administration. My objective is to apply my analytical acumen and problem-solving prowess to ensure seamless application functionality and end-user satisfaction.
- Seeking to commence my career in application support management, I am highly motivated to apply my theoretical knowledge from a Master's in Information Technology and hands-on experience gained through internships. My goal is to employ my adeptness in programming languages like Java and Python, coupled with a profound commitment to mastering cutting-edge support methodologies.
Bonus sections for your application support manager resume
Looking to show more personality on your application support manager resume? Then consider including a couple of extra sections.
They'd benefit your application by highlighting your most prominent:
Key takeaways
We've reached the end of our application support manager resume guide and hope this information has been useful. As a summary of our key points:
- Always assess the job advert for relevant requirements and integrate those buzzwords across various sections of your application support manager resume by presenting tangible metrics of success;
- Quantify your hard skills in your certificates and skills section, while your soft skills in your resume achievements section;
- Ensure you've added additional relevant experience items, such as extracurricular activities and projects you've participated in or led;
- Use both your resume experience and summary to focus on what matters the most to the role: including your technical, character, and cultural fit for the company.
